@s-hackleman said in Fire fighting to project balance:
@wirestyle22 Our stuff is more setup and config. For example, we want to manufacture a new widget. So many things have to be setup and configured before that process can start. We get contacted at the last second. Then we end up troubleshooting an emergency issue that could have been scheduled. I think SLA's may be the way to go, even if it is just 4 hours, it may prevent task switching as being moved off project work 3-5 times a day is pretty common.
But like Wired mentioned, it's just as likely that your boss will get the call, and they will make you starting working on it ASAP. This really needs to come from your boss, and your boss needs to be willing to go to bat for the situation, and his higher ups need to agree this as well. If any one in the chain breaks down, well the rest is pretty much for not.