then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.
Derail me into thinking that I have to take Ownership of the problem, yes I will agree. Not that I think he would actually try to sabotage the troubleshooting process on purpose, could he be doing so without the knowledge by showing willful ignorance, absolutely. So I can kind of see it, but at the same time it doesn't make sense the he would purposely continue to lose money.
I highly doubt that is his motivation, but Scott is ignoring his intent and focusing on his actions. People get emotional. They do and say things they don't mean out of stress. It's just a part of working for someone who isn't in control of their emotions. The best way to handle people like this is to ignore everything they say, diagnose the problem, fix it and if they don't believe how you fixed it you treat them like a flatearther
Just agree and both be wrong so they feel better about themselves?
You don't need to agree. You tell them x, they say they believe y. You can say I've been completely honest with you, but if you want to believe y that is your perogative. end conversation. its not your job to convince him of anything, its only your job to fix issues. who cares what he believes