@scottalanmiller said in Microsoft Hid Known Vulnerability According to Senator:

@Dashrender said in Microsoft Hid Known Vulnerability According to Senator:

@scottalanmiller said in Microsoft Hid Known Vulnerability According to Senator:

@Dashrender said in Microsoft Hid Known Vulnerability According to Senator:

Now I'm lost - MS claimed it wasn't flagged? or the senator claimed that?

Microsoft's lobbyist said it to congress: "In a response to Wyden’s written questions on Feb. 10, a Microsoft lobbyist said the identity trick, known as Golden SAML, “had never been used in an actual attack” and “was not prioritized by the intelligence community as a risk, nor was it flagged by civilian agencies.”"

So the lobbyist was wrong, at least on the last one.

Saying "the lobbyist" to make it not sound like Microsoft saying it is a marketing ploy. Microsoft's paid spokesperson representing them in the most significant way during an investigation, made this statement.

Whatever - that wasn't my point.. thanks for assuming it was.

Fine - So MS was wrong - you're saying that they can't ever be wrong in their releases?

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

It's willful ignorance, not sabotage.

Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.

When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .

So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.

No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of this

So when you fix it later, you hide how you fixed it? Or do you expose that he lied and tried to sabotage the process?

I tell them exactly how it was fixed and what caused it, typically then I hear something along the lines of "well I'll be damned. Next time I'll let you do your job."

Let me know if this one says that

He's said that in the past to me multiple times, actually on many issues that were either user error or completely unrelated to things that he was complaining about

So he's actually developed a trend, reinforced that he's making it up, knows that you aren't the problem, knows he makes it up, and continues to do it anyway?

of course, because no one has sat down with him and shown him how much of a problem he himself is to the situation - and why his attempts to blame the vendor are hurting their relationship.

@scottalanmiller said in Microsoft Hid Known Vulnerability According to Senator:

@Dashrender said in Microsoft Hid Known Vulnerability According to Senator:

Now I'm lost - MS claimed it wasn't flagged? or the senator claimed that?

Microsoft's lobbyist said it to congress: "In a response to Wyden’s written questions on Feb. 10, a Microsoft lobbyist said the identity trick, known as Golden SAML, “had never been used in an actual attack” and “was not prioritized by the intelligence community as a risk, nor was it flagged by civilian agencies.”"

So the lobbyist was wrong, at least on the last one.

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .

Well, legally it makes it a grey area. Doing something against the will of the paying customer isn't necessarily something you have a right to do.

which is why I learned not to say anything to the customer outside of the scope of "I have an idea, let me look into this." because then they can't tell me it's bullshit.

the best part was I never brought up the network to him, that's just what he told me.

I see, so it wasn't in response to you investigating? He just told you what it wasn't.

But even so, when you are done, how does that conversation go.

"Hey person who pays me, I disregarded what you said because I assumed you're an idiot or liar and checked exactly the thing you said it couldn't be and voila, you were wrong."

It's a tough situation. Sure, you can prove them wrong. But if his desire is to blame you, that'll just make him madder.

oh his goal is to find someone to blame so he can recoup some of the money he's lost due to the issues.

Now this makes sense - try to blame the tech.. sue for lose income...
But if his dumb ass doesn't have a fail back plan for that outage - well, that's really on him!

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@Dashrender said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"

This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.

I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...

He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.

I really do see why you say this, but frankly, I don't think it's reality...

What is reality is the client is emotional/pissed and is just being irrational and lashing out...
do I think he's "making shit up to derail Will?" no - what real benefit does that provide the client?
Do I think he's willfully sabotaging Will? again no - again, what benefit does this give the client?

Do I think they NEED to be put in their place and informed that they hired Will for a job - and damnit, give him a chance to do it, and stop helping - yes. And if Will doesn't solve the problem in the client's timeframe - then fire Will's company and move on.

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@Dashrender said in Ipad guru/ Site connectivity issue:

Seriously - your client tells you what Will's has told him - what are you going to say to him? really, I want the real words you'd say...

I'd immediately deal with the "are you telling me that you hired me to troubelshoot something you can't figure out, but are telling me that you figured it out... if you know what's wrong, why am I here and why are you hiding it from me?"

The reality is, because i don't let people get away with lying to me, they stop.

This is extremely confrontational, and frankly - I'm not sure Will is in a position to make this statement. Now that said - Will should bring this to his management, those in the position to put this client in their place, and have them make that statement.

If Will said that - his employer could try to claim he was trying to embarrassed the client.. and if they left his company, they could try blaming him. and while Will would likely win in court... the damage would still be there...

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"

This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.

I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@Dashrender said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

Because he wasn't "losing internet" and that's the scope of his understanding the for networks ...

So if he has zero understanding, and decides to be the IT troubleshooter, no longer your problem.

Clearly he's not the endpoint for IT troubleshooting - if he was, troubleshooting that lack of use of Cellular would have been the end of it - but instead it's bitching at Will - to fix it.

He's the customer and said that he determined that the network was not the problem. He 100% said that he took over and completed the troubleshooting. Are you saying that Will should defy the client?

I'm not sure where to go from here - I suppose Will could say - well MR client - I'm going to remove all equipment to my own network, invite you over to see that it all works just fine on my own network.. and then let you decide how I'm going to fix your issue -

Seriously - your client tells you what Will's has told him - what are you going to say to him? really, I want the real words you'd say...

@wirestyle22 said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

some random bit of information unrelated because I can't log in.
But the owner was calling and texting me and my team because our "System is complete shit" and some other unpleasant things , then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
Good to know that other people think the same thing.

So he just made crap up and doesn't know what a network is.

Sure, but he's also @WrCombs customer. I think it's a valuable experience to work for someone who is unreasonable actually. It's not up to him to know what it is or how to fix it or to even be reasonable. Trying to get him to understand is a mistake. Just accept the situation for what it is and try to resolve the problem to the best of your ability. That is the only thing you can do. Take it from personal experience that trying to understand a customer and trying to get the customer to understand you is completely futile. Connection is a two-way street.

OH now - hold on... I don't give you this. You typically want to fire clients like this... because they cost you to much. If they are unwilling to utilize the expertise you are selling them.. and are rash and emotional and sucking up your time, etc, etc... they aren't worth being your client in most cases.

Now, in the off case that they are a horrible client, but pay their bills (which are higher than ever because you're billing them for the time they are wasting of yours), then you have to decide if their headache is worth the income they bring into your company.

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

Because he wasn't "losing internet" and that's the scope of his understanding the for networks ...

So if he has zero understanding, and decides to be the IT troubleshooter, no longer your problem.

Clearly he's not the endpoint for IT troubleshooting - if he was, troubleshooting that lack of use of Cellular would have been the end of it - but instead it's bitching at Will - to fix it.