Since this is 70% helpdesk, ask some situation type questions to see how they think. The technical answer is not important, more the process.

Q: "A local user within the office cannot open a program, its a program that you have not used before, they have a request to the helpdesk to fix it and get it working, how would you find the answer and solve their issue?"

A: "Ask my manager." - not good

A: "Erm, maybe, erm... well, erm..." - not good. (Depending on what you are after if entirely new to IT)

A: "I would visit the user and ask them a few key questions. 1) has the software previously worked, or is new 2) if they can show me how to replicate the error 3) If other people use the software and if they are currently using it totally fine. That shows me the issue is located with just them, or is a larger group issue, and confirms if the software previously worked or never worked for them. If the whole team cannot access the software I would check our knowledgebase to see if a central server controls the software to make sure its up. If its only them, I would check they are connected to the network bla bla bla..."

Seeing how they think helps. The tech stuff can be taught.

Simple answer here... its not a UPS.

Hi folks,

We have a Dell RPS720 for our N2048 Switch. I can find specs online, but cannot seem to find anything about how long the UPS will last on load. Any I just missing something obvious here or a calculation that I need to perform?

The UPS is the 720, as in this document: PDFDoc

We are using one N2048 switch and the UPS can power four (we just only have one switch).

I can contact Dell but thought somebody here may know first, I prefer this community. Any thoughts?

This seems to be the relevant data for the model, but I cant see a runtime (I guess its a calculation that is needed):

Input Voltage Universal input– 90 to 264 VAC
Nominal input– 15 to 230 VAC.
Input Frequency Range 47 to 63 Hz
Max. Input AC Current 2.3 A max per supply
(9.2 A total for four supplies in
PowerConnect RPS720)
Output Voltage and Current
Parameter 12 V output unit
Nominal Output Voltage +12 V
Absolute Maximum Tolerance +/- 5 %
Output Ripple Voltage 500 mV pk-pk
Minimum Current 0.0 A
Maximum Current 15 A

Best,
Jim

Hi folks,

This position is based in London, Camden, UK. If anybody in UK/London knows anybody that could be interested feel free to have them message me. Probably good for somebody interested in training/law, or a recent graduate within law.

Location – Camden Town, London. Salary, £24k pre probation, £26k post probation. 20 days holiday plus bank holidays. Hours: 9am - 5:30pm with 1 hour lunch.

Company

We are a London based legal technology company specialising in the development and distribution of digital research platforms involving case law and legislation. Our partners and clients include law professionals in over 50 countries, including law firms, governments and academic institutions. With the recent release of a brand-new product we are looking for talented individuals to join our company at a very exciting time.

The Role

As a Training Executive you are a high achiever, with a passion for training, technology and the law and have joined our team based in Camden Town, London.

Your role will primarily focus on, but not be limited to:

• Organising, improving and performing customer training
• Planning and running online sessions for existing and potential customers
• Working and improving the customer helpdesk and becoming an expert on our platforms

Training is performed online and in person therefore national and international travel is required.

We track performance through a range of KPIs including, but not limited to:

• Customer feedback
• Helpdesk response time
• The volume of training booked and performed

This role is office based in Camden Town, Monday to Friday, 9am – 5:30pm with flexibility and travel required.

Key Attributes

Candidates should be:
• Confident in dealing and liaising with a variety of customers
• A strong and confident presenter
• Able to meet and exceed targets
• Able to work well within a tight knit team
• Efficient with their time management skills
• Able to communicate professionally, both written and verbally
• Able and eager to learn
• Familiar with MS Office

Any questions, feel free...

Best,
Jim

Do we have a section on ML to post a job that I have available? Its not tech position, but good for somebody just getting started out and in need of a position....

@scottalanmiller said in Network error Windows 7:

@jmoore said in Network error Windows 7:

@wrcombs I've never seen that before. Weird stuff

Only happens if you try to set two default gateways.

Seen this with p2v type conversions too. Old adapter still exists in the process, when you add the new virtual nic, you can see the message as the two 'configurations' exist with the same gateway.

Pizza Express for lunch. Later today, over Pizza. Just didn't plan food very well this week.

I've seen this many times, jump back in to properties after clicking 'Yes' to verify they are correct.

Finding somewhere to cover contents insurance.