@stess Now I realise I missed that part from your original post. Have you tried 3rd party app? PhoneRescue or EaseUS MobiSaver for example? I think those are paid options, but if you really need that photo, it might be worth the investment.
WindowDefender shows trojan in PhoneRescue. :(
not saying it isn't there,.. but you are trusting a Windows AV product?
I'm thinking of giving them another chance after I got a disposable computer.