@Sodium has come a long way in the last few months. But currently with the 20 minute signout - it's not something I can really use. It's just really impractical for me to return from addressing a issue after 15 - 20 minutes and have to sign in again...
Duly noted. This was a security choice but as this is not the first time I've heard this we will be looking into changing this.
Don’t choose for me. Give me a remember me button that makes it last 24 hours at a minimum. Keep 20 minutes if you want for those that don’t check it.
This a Chrome-esque disaster. You can recommend all you want, but you cannot force me to do something. I will si ply not use you.
I think you're absolutely right. It all needs to simply be options to select from.
I guess I’m not finding the place users go to submit tickets?
Maybe I need to first add some users 😄 ?
Currently there is only the one interface for tickets. We do absolutely acknowledge the need for a form of web portal though/email input. This is definitely high on the list of requirements for our ticketing system. We are revamping a good portion of that system though, so likely in that revamp we will be including the web portal as well.
I think it was mentioned somewhere else we are on boarding some developers currently so hopefully we can attack more things at once.