@Obsolesce said in What is the Latest With SodiumSuite?: Or strictly hosted helpdesk? For now.

In Firefox, would adjusting one of these help with the timeout issue on SodiumSuite? about:config

@dashrender said in SodiumSuite Helpdesk Time: @dbeato said in SodiumSuite Helpdesk Time: IN NJ for example I can bill by the minute, I used to bill in 8 or 12 minutes increments. Seems arbitrary - did you have a reason for that? I bill clients on the 15 min, have to include the transition time they are costing me. It's all arbitrary.

@travisdh1 said in SodiumSuite Helpdesk View: @dbeato I was going to ask about this. I've seen this on every size screen I look at the helpdesk on. Yeah, it is very strange.

@dashrender said in SodiumSuite Helpdesk Emails: Are they really? It's possible they are using gmail as a relay, it's also possible they email direct, but that Send From is just listed as his address. Definitely things to look into for SPF related blocking, etc. Nothing is blocked so I see it is directly.

@quixoticjeremy said in Sodium Suite Asset Management: @dbeato Lot's of good stuff here. I've been in a bit of a transition (had to make some changes so that I actually had money to pay the bills) so that slowed how quickly I was pumping out fixes but I think we're getting to a point where I'm almost back on track. I'll be looking into all these hopefully later today. I definitely understand that! Just getting it out there what I found out.

Adding @Sodium @QuixoticJeremy

@gjacobse said in Ticket Hash Issues: @gjacobse said in Ticket Hash Issues: @gjacobse said in Ticket Hash Issues: @scottalanmiller said in Ticket Hash Issues: This is a new issue today... This is some weird data from the helpdesk. What's up here? @Sodium Is that in the Helpdesk? I don't see that. Ugh,.. well I now stand corrected. Seems I'm now getting teh same thing. So on timing ... between the time I posted that,.. and now, I've been kicked out... on both FF and Chrome. Probably because of the deployment that posted on the other thread.

@scottalanmiller Thanks. Thought I had done that, lol.

We think that the issue was tied to performance. We saw the system being driven really hard, there is a lot going on behind the scenes. Our infrastructure upgrade this morning seems to have addressed the issue well.

@danp said in Sodium --: Just checked in Chrome and I get this -- Exception in template helper: TypeError: Cannot read property 'company' of undefined at Object.unitGroups (https://sodium.waxquixotic.com/app.js?hash=9a69b28b89efe0a1f976612c19bd1154b5baa7e4:1656:35) at https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:185:18 at https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:112:41 at https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:191:182 at Function.Template._withTemplateInstanceFunc (https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:714:12) at https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:191:74 at Object.Spacebars.call (https://sodium.waxquixotic.com/packages/spacebars.js?hash=ebf9381e7fc625d41acb0df14995b7614360858a:14:14) at https://sodium.waxquixotic.com/app.js?hash=9a69b28b89efe0a1f976612c19bd1154b5baa7e4:1:31142 at Blaze.View.<anonymous> (https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:172:181) at https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:120:252 That's just initial load. Won't effect anything. the client side threw that error before it read from the server side subscription. I just don't have a catch wrapped around it yet. Not a big deal.

@gjacobse said in Sodium: Custom Ticket Views: @danp said in Sodium: Custom Ticket Views: @quixoticjeremy said in Sodium: Custom Ticket Views: that being said it's being worked on from the standpoint of logins should timeout ....overnight.... so you should have to login in the morning anyways. Has this change been pushed out? FWIW, I didn't get auto-logged out overnight. I dont' get auto-logged out either. No one does yet.

@quixoticjustin said in Sodium: Apply Updates: Yeah, lots of cleaning up needed for the patch system. It is early and mostly works, but leaves a lot to be desired yet We are working on a design for a patching dashboard that will give a lot more power specifically around patching. Exactly, not a lot going to be fixed up on the way it looks currently when a lot of work is going to be going into this in the near future to give a lot more functionality.

This issue has been resolved and will be fixed in the next release.

@danp said in Sodium: Ticket layout: @scottalanmiller said in Sodium: Ticket layout: Having delete anywhere that people look at it all of the time is probably bad. That's a super special case button that should almost always route to a manager for approval and should be trivially disabled as it often would need to be forbidden. Along this lines, perhaps this should be a setting under Group Permissions. This could definitely be a good route to go with this.

Sounds like a solid enough plan. @QuixoticJeremy

@nerdydad said in SodiumSuite Pricing Model: Like...free forever, no restrictions? How are you going to monetize this? Ads such as ML? Discussed has been ads and extra services such as logging.

Hopefully soon-ish there will be workflows for things like ticket closings so that there can be customer defined actions, checks, or whatever when something like that happens.

@gjacobse said in Soduim: Workstation OS/CPU Information page: This is just a formatting item: Any chance to expand the CPU % in use at the bottom? @Sodium I'll be sure to take a look

Any chance to add the Del View on Helpdesk:

@nerdydad said in Fun Sodium Slogans: @quixoticjustin said in Fun Sodium Slogans: Sodium, Reactive and Useful Liking that one the most. That one will be better when we get moved to an actually reactive interface. Till then, it's funny but a bit misleading

@quixoticjustin said in Sodium: Tab / Page title: Good idea, maybe direct links to different sections as well so that they can be opened directly and saved as default pages or whatever. Different people will want to start with different numbers of tabs and at different points. Cool.. I tried the Scroll wheel click to open in new tab and that didn't work... which is a separate issue,.. but ...

Awww, I just noticed this and didn't have the chance to do some chemistry puns... Oh well, here's one... Sodium hypochlorITe.

@quixoticjeremy said in Sodium: Can't login 8/21 1:50PM EST: @dashrender said in Sodium: Can't login 8/21 1:50PM EST: @quixoticjeremy said in Sodium: Can't login 8/21 1:50PM EST: @travisdh1 said in Sodium: Can't login 8/21 1:50PM EST: Rolling back around to this... LastPass just got it right, I have no idea what changed on that end: bad feeling. LOL well kudos to them for finally getting it right at least I never had an issue with Sodium and LP. Sounds to me like there might have been an issue somewhere between the chair and the keyboard for Travis on this one :). What ever gave you that idea.... not like I haven't missed the difference between the one word in the popup box that says "replace" instead of "add" before... really.

@scottalanmiller said in August 18 Sodium Update Roundup: Avatars are pretty cool. It immediately makes the whole thing feel more polished, for one. But it also means that a lot of times you can shrink things and use little avatars to clean up screen real estate to make things easier. Yep and that's definitely the direction this will head. This release in particular was just getting the foundation of avatars in place but it will be used all over the place eventually.

@quixoticjeremy said in Sodium: Device Uptime: @scottalanmiller said in Sodium: Device Uptime: Uptime in friendly numbers, rather than seconds, would be nice, too. What? You don't want to figure out what 4829383 seconds is in terms up of days, hours, minutes and seconds? Here I thought everyone enjoyed that math. Can't we convert it to a Star Date?

Do reboots have to happen at the time of update? Or can they wait? Any reason to delay updates rather than just delaying the reboot?

@gjacobse said in Sodium: Machine List Blank on previous: I set a filter to limit what I see in the machine list to just two primary areas - that which I deal with directly. Seeing the next / previous buttons at the bottom I cycled through - and hitting previous 'one to many times' leaves the machine list blank. Clicking next does return to content. Yep this actually is a side effect of the new release to dashboard (which incidentally was never posted about). You will see a fix for this in the next release!