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    • wrx7m

      What is the Latest With SodiumSuite?
      SodiumSuite • na sodium sodiumsuite • • wrx7m

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      scottalanmiller

      @DustinB3403 said in What is the Latest With SodiumSuite?:

      Any update on this, just thought about it and wanted to see where this project is at.

      Sadly, nothing for the foreseeable future.

    • gjacobse

      Browser Refresh tool
      IT Discussion • auto refresh page refresh sodium sodiumsuite • • gjacobse

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      black3dynamite

      In Firefox, would adjusting one of these help with the timeout issue on SodiumSuite?

      about:config
      0_1518194823908_firefox-http-connection-timeout.png

    • dbeato

      SodiumSuite Helpdesk Time
      SodiumSuite • rmm sodium sodium bug report sodium help desk sodiumsuite • • dbeato

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      scottalanmiller

      @dashrender said in SodiumSuite Helpdesk Time:

      @dbeato said in SodiumSuite Helpdesk Time:

      IN NJ for example I can bill by the minute, I used to bill in 8 or 12 minutes increments.

      Seems arbitrary - did you have a reason for that?
      I bill clients on the 15 min, have to include the transition time they are costing me.

      It's all arbitrary.

    • dbeato

      SodiumSuite Helpdesk View
      SodiumSuite • rmm sodium sodium dashboard sodium help desk sodiumsuite • • dbeato

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      dbeato

      @travisdh1 said in SodiumSuite Helpdesk View:

      @dbeato I was going to ask about this. I've seen this on every size screen I look at the helpdesk on.

      Yeah, it is very strange.

    • dbeato

      SodiumSuite Helpdesk Emails
      SodiumSuite • sodium sodium bug report sodium help desk sodiumsuite • • dbeato

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      dbeato

      @dashrender said in SodiumSuite Helpdesk Emails:

      Are they really?
      It's possible they are using gmail as a relay, it's also possible they email direct, but that Send From is just listed as his address.

      Definitely things to look into for SPF related blocking, etc.

      Nothing is blocked :( so I see it is directly.

    • dbeato

      Sodium Suite Asset Management
      IT Discussion • sodium sodium bug report sodiumsuite • • dbeato

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      dbeato

      @quixoticjeremy said in Sodium Suite Asset Management:

      @dbeato Lot's of good stuff here. I've been in a bit of a transition (had to make some changes so that I actually had money to pay the bills) so that slowed how quickly I was pumping out fixes but I think we're getting to a point where I'm almost back on track. I'll be looking into all these hopefully later today.

      I definitely understand that! Just getting it out there what I found out.

    • dbeato

      SodiumSuite and Windows Update
      SodiumSuite • sodium sodium agent sodium bug report sodium feature request • • dbeato

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      scottalanmiller

      Adding @Sodium @QuixoticJeremy

    • scottalanmiller

      Ticket Hash Issues
      SodiumSuite • sodium sodium bug report • • scottalanmiller

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      scottalanmiller

      @gjacobse said in Ticket Hash Issues:

      @gjacobse said in Ticket Hash Issues:

      @gjacobse said in Ticket Hash Issues:

      @scottalanmiller said in Ticket Hash Issues:

      This is a new issue today...

      0_1506548337365_DeepinScreenshot_select-area_20170927163840.png

      This is some weird data from the helpdesk. What's up here?

      @Sodium

      Is that in the Helpdesk? I don't see that.

      0_1506551696437_Screenshot (9).png

      Ugh,.. well I now stand corrected. Seems I'm now getting teh same thing.

      So on timing ... between the time I posted that,.. and now, I've been kicked out... on both FF and Chrome.

      Probably because of the deployment that posted on the other thread.

    • dafyre

      Sodium: Ticket Views
      SodiumSuite • sodium sodium bug report sodium help desk sodiumsuite • • dafyre

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      dafyre

      @scottalanmiller Thanks. Thought I had done that, lol.

    • gjacobse

      Sodium: Device Check in
      SodiumSuite • sodium sodium agent sodiumsuite • • gjacobse

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      QuixoticJustin

      We think that the issue was tied to performance. We saw the system being driven really hard, there is a lot going on behind the scenes. Our infrastructure upgrade this morning seems to have addressed the issue well.

    • Danp

      Sodium -- Template error
      SodiumSuite • sodium sodiumsuite • • Danp

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      QuixoticJeremy

      @danp said in Sodium --:

      Just checked in Chrome and I get this --

      Exception in template helper: TypeError: Cannot read property 'company' of undefined at Object.unitGroups (https://sodium.waxquixotic.com/app.js?hash=9a69b28b89efe0a1f976612c19bd1154b5baa7e4:1656:35) at https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:185:18 at https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:112:41 at https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:191:182 at Function.Template._withTemplateInstanceFunc (https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:714:12) at https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:191:74 at Object.Spacebars.call (https://sodium.waxquixotic.com/packages/spacebars.js?hash=ebf9381e7fc625d41acb0df14995b7614360858a:14:14) at https://sodium.waxquixotic.com/app.js?hash=9a69b28b89efe0a1f976612c19bd1154b5baa7e4:1:31142 at Blaze.View.<anonymous> (https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:172:181) at https://sodium.waxquixotic.com/packages/blaze.js?hash=f33d3dfed63a491d24e3aa07ad66c24b5fe8c761:120:252

      That's just initial load. Won't effect anything. the client side threw that error before it read from the server side subscription. I just don't have a catch wrapped around it yet. Not a big deal.

    • gjacobse

      Sodium: Custom Ticket Views
      SodiumSuite • sodium sodium bug report sodium help desk sodiumsuite • • gjacobse

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      QuixoticJeremy

      @gjacobse said in Sodium: Custom Ticket Views:

      @danp said in Sodium: Custom Ticket Views:

      @quixoticjeremy said in Sodium: Custom Ticket Views:

      that being said it's being worked on from the standpoint of logins should timeout ....overnight.... so you should have to login in the morning anyways.

      Has this change been pushed out? FWIW, I didn't get auto-logged out overnight.

      I dont' get auto-logged out either.

      No one does yet.

    • gjacobse

      Sodium: Apply Updates
      SodiumSuite • sodium sodium agent sodium system updates sodiumsuite • • gjacobse

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      QuixoticJeremy

      @quixoticjustin said in Sodium: Apply Updates:

      Yeah, lots of cleaning up needed for the patch system. It is early and mostly works, but leaves a lot to be desired yet :)

      We are working on a design for a patching dashboard that will give a lot more power specifically around patching.

      Exactly, not a lot going to be fixed up on the way it looks currently when a lot of work is going to be going into this in the near future to give a lot more functionality.

    • scottalanmiller

      Recently Added Tickets Backwards
      SodiumSuite • sodium sodium help desk • • scottalanmiller

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      QuixoticJeremy

      This issue has been resolved and will be fixed in the next release.

    • gjacobse

      Sodium: Ticket layout
      SodiumSuite • sodium sodium feature request sodium help desk sodiumsuite • • gjacobse

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      QuixoticJeremy

      @danp said in Sodium: Ticket layout:

      @scottalanmiller said in Sodium: Ticket layout:

      Having delete anywhere that people look at it all of the time is probably bad. That's a super special case button that should almost always route to a manager for approval and should be trivially disabled as it often would need to be forbidden.

      Along this lines, perhaps this should be a setting under Group Permissions.

      This could definitely be a good route to go with this.

    • scottalanmiller

      Sub-Ticket Identity from Inside the Ticket
      SodiumSuite • sodium sodium help desk • • scottalanmiller

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      QuixoticJustin

      Sounds like a solid enough plan. @QuixoticJeremy

    • NerdyDad

      SodiumSuite Pricing Model
      SodiumSuite • sodium • • NerdyDad

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      JaredBusch

      @nerdydad said in SodiumSuite Pricing Model:

      Like...free forever, no restrictions? How are you going to monetize this? Ads such as ML?

      Discussed has been ads and extra services such as logging.

    • gjacobse

      Sodium: Closed ticket in error
      SodiumSuite • help desk helpdesk helpdesktickets sodium sodium help desk tickets • • gjacobse

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      QuixoticJustin

      Hopefully soon-ish there will be workflows for things like ticket closings so that there can be customer defined actions, checks, or whatever when something like that happens.

    • gjacobse

      Soduim: Workstation OS/CPU Information page
      SodiumSuite • sodium sodium dashboard sodium feature request • • gjacobse

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      QuixoticJeremy

      @gjacobse said in Soduim: Workstation OS/CPU Information page:

      This is just a formatting item:

      0_1504709380320_2017-09-06 10_12_15-Sodium.png

      Any chance to expand the CPU % in use at the bottom?
      @Sodium

      I'll be sure to take a look :)

    • QuixoticJeremy

      Sodium: considerably updated ui
      SodiumSuite • quixotic sodium ui • • QuixoticJeremy

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      gjacobse

      Any chance to add the Del View on Helpdesk:

      0_1504724389024_2017-09-06 14_57_51-Sodium.png

      0_1504724420956_2017-09-06 14_58_16-Sodium.png