that being said it's being worked on from the standpoint of logins should timeout ....overnight.... so you should have to login in the morning anyways.
Has this change been pushed out? FWIW, I didn't get auto-logged out overnight.
Having delete anywhere that people look at it all of the time is probably bad. That's a super special case button that should almost always route to a manager for approval and should be trivially disabled as it often would need to be forbidden.
Along this lines, perhaps this should be a setting under Group Permissions.
This could definitely be a good route to go with this.
Hopefully soon-ish there will be workflows for things like ticket closings so that there can be customer defined actions, checks, or whatever when something like that happens.
I would think not changing the organization of the ticket would be a good thing in most cases.
Add an option, but also a confirmation.
Are you sure you want to change this tickets Org to " "?
"Most cases." Problem is, if there are any cases, it needs to be able to be changed. You don't want ticket data going to the wrong entity. I can't think of any case where it would be okay to be locked.
That was my point, allow the change, but confirm it before it's set. You don't want a ticket getting moved from one org to another org with sensitive information in it, by mistake.
@Dashrender now that you are able to create tickets and so is scott, would you mind resolving this? I've already got that other thing logic ticketid point on my to do list.
Then I just look at my list after knocking that release and my list has actually gotten longer... hmmmm, how did that happen? Do you have any idea how that happened @QuixoticJustin ???? :)
Well if you were moving a bit faster, the list might be getting shorter, rather than longer, you see.
This has been resolved and now looks as it should:
I kind of miss the old way now where the attachment was a surprise. This way I could troll another person in the ticket system.
But I suppose practicality dictates the current way.
So is it an internal only ticket system or something the end customers log in to as well?
We do have plans in the works for client portal so that end customers will be able to see external facing notes etc. Not sure when that is going to happen yet but it is a priority, absolutely.
