@dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

@scottalanmiller said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

@dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

I would think not changing the organization of the ticket would be a good thing in most cases.

Add an option, but also a confirmation.

Are you sure you want to change this tickets Org to " "?

"Most cases." Problem is, if there are any cases, it needs to be able to be changed. You don't want ticket data going to the wrong entity. I can't think of any case where it would be okay to be locked.

That was my point, allow the change, but confirm it before it's set. You don't want a ticket getting moved from one org to another org with sensitive information in it, by mistake.

Makes sense.

What are likely departments for people to choose...

IT HR Operations Finance Facilities Catering Core Management Sales Marketing Security

We've confirmed that this is working now.

@dashrender said in Sodium Help Desk: Contacts Empty Intially:

Can you still save your new tickets?

Yes, Chrome on Ubuntu, working fine.

@Dashrender now that you are able to create tickets and so is scott, would you mind resolving this? I've already got that other thing logic ticketid point on my to do list.

@quixoticjeremy said in Sodium Helpdesk: Ticket CC:

Then I just look at my list after knocking that release and my list has actually gotten longer... hmmmm, how did that happen? Do you have any idea how that happened @QuixoticJustin ???? :)

Well if you were moving a bit faster, the list might be getting shorter, rather than longer, you see.

@bigbear said in Sodium Helpdesk: An Attachment Has Been Added:

@quixoticjeremy said in Sodium Helpdesk: An Attachment Has Been Added:

This has been resolved and now looks as it should:

I kind of miss the old way now where the attachment was a surprise. This way I could troll another person in the ticket system.

But I suppose practicality dictates the current way.

So is it an internal only ticket system or something the end customers log in to as well?

We do have plans in the works for client portal so that end customers will be able to see external facing notes etc. Not sure when that is going to happen yet but it is a priority, absolutely.

This has been resolved as well.

This upcoming release will allow users to fully delete tickets (and all information that is tied to the ticket).

This has been resolved and is working as intended.

@quixoticjeremy said in Sodium Helpdesk: Username Using Email Address Cannot Login:

I have been able to create an account using an email as the user name and log in with it. Can you confirm this is now working @NashBrydges ?

Confirmed. I can log in with an email address as a username.

@quixoticjeremy said in Sodium Helpdesk: New Group Permissions Not Working:

From what I can tell this is now working as intended. Can you confirm @NashBrydges ?

Confirmed fixed.

@nashbrydges said in Sodium Helpdesk: Unable To Create Password In Chrome:

@sodium said in Sodium Helpdesk: Unable To Create Password In Chrome:

@quixoticjeremy said in Sodium Helpdesk: Unable To Create Password In Chrome:

Have found the issue and have pushed a release. Keeping an eye for when it hits production to verify that like in dev this will fix the issue.

Push to prod is done.

Confirmed. The fix allows me to create password in Chrome.

Glad to hear, I've moved one of your next bugs. I'll be keeping you posted as soon as I'm rolling it out and as to which one it is.

I see it now.

Looks to be working now.

Has been working for me for a bit now.

@scottalanmiller said in Sodium Helpdesk: Attachments in Ticket Creation:

Just tested, it is working here.

Awesome, good deal.

Whoops

@QuixoticJeremy @QuixoticJustin

@scottalanmiller said in Sodium Helpdesk: Track Opening Action:

I see it, this is working for me now.

Great! Glad to hear.

Or maybe I'll just make @QuixoticJustin do it. That could be fun too.