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    • dbeato

      SodiumSuite Helpdesk Time
      SodiumSuite • sodium help desk sodiumsuite sodium sodium bug report rmm • • dbeato

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      scottalanmiller

      @dashrender said in SodiumSuite Helpdesk Time:

      @dbeato said in SodiumSuite Helpdesk Time:

      IN NJ for example I can bill by the minute, I used to bill in 8 or 12 minutes increments.

      Seems arbitrary - did you have a reason for that?
      I bill clients on the 15 min, have to include the transition time they are costing me.

      It's all arbitrary.

    • dbeato

      SodiumSuite Helpdesk View
      SodiumSuite • sodium sodium dashboard sodiumsuite rmm sodium help desk • • dbeato

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      dbeato

      @travisdh1 said in SodiumSuite Helpdesk View:

      @dbeato I was going to ask about this. I've seen this on every size screen I look at the helpdesk on.

      Yeah, it is very strange.

    • dbeato

      SodiumSuite Helpdesk Emails
      SodiumSuite • sodium bug report sodium help desk sodium sodiumsuite • • dbeato

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      dbeato

      @dashrender said in SodiumSuite Helpdesk Emails:

      Are they really?
      It's possible they are using gmail as a relay, it's also possible they email direct, but that Send From is just listed as his address.

      Definitely things to look into for SPF related blocking, etc.

      Nothing is blocked 😞 so I see it is directly.

    • dafyre

      Sodium: Ticket Views
      SodiumSuite • sodium sodiumsuite sodium help desk sodium bug report • • dafyre

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      dafyre

      @scottalanmiller Thanks. Thought I had done that, lol.

    • gjacobse

      Sodium: Custom Ticket Views
      SodiumSuite • sodium sodiumsuite sodium help desk sodium bug report • • gjacobse

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      QuixoticJeremy

      @gjacobse said in Sodium: Custom Ticket Views:

      @danp said in Sodium: Custom Ticket Views:

      @quixoticjeremy said in Sodium: Custom Ticket Views:

      that being said it's being worked on from the standpoint of logins should timeout ....overnight.... so you should have to login in the morning anyways.

      Has this change been pushed out? FWIW, I didn't get auto-logged out overnight.

      I dont' get auto-logged out either.

      No one does yet.

    • scottalanmiller

      Recently Added Tickets Backwards
      SodiumSuite • sodium sodium help desk • • scottalanmiller

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      QuixoticJeremy

      This issue has been resolved and will be fixed in the next release.

    • gjacobse

      Sodium: Ticket layout
      SodiumSuite • sodium sodiumsuite sodium help desk sodium feature request • • gjacobse

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      QuixoticJeremy

      @danp said in Sodium: Ticket layout:

      @scottalanmiller said in Sodium: Ticket layout:

      Having delete anywhere that people look at it all of the time is probably bad. That's a super special case button that should almost always route to a manager for approval and should be trivially disabled as it often would need to be forbidden.

      Along this lines, perhaps this should be a setting under Group Permissions.

      This could definitely be a good route to go with this.

    • scottalanmiller

      Sub-Ticket Identity from Inside the Ticket
      SodiumSuite • sodium sodium help desk • • scottalanmiller

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      QuixoticJustin

      Sounds like a solid enough plan. @QuixoticJeremy

    • Danp

      Sodium Help Desk -- Subtickets
      SodiumSuite • sodium help desk • • Danp

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      scottalanmiller

      Tagging @Sodium

    • gjacobse

      Sodium: Closed ticket in error
      SodiumSuite • sodium sodium help desk tickets helpdesktickets help desk helpdesk • • gjacobse

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      QuixoticJustin

      Hopefully soon-ish there will be workflows for things like ticket closings so that there can be customer defined actions, checks, or whatever when something like that happens.

    • scottalanmiller

      Sodium Helpdesk: Cannot Change Organization After Ticket Creation
      SodiumSuite • sodium sodium help desk bug report • • scottalanmiller

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      scottalanmiller

      @dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

      @scottalanmiller said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

      @dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

      I would think not changing the organization of the ticket would be a good thing in most cases.

      Add an option, but also a confirmation.

      Are you sure you want to change this tickets Org to " "?

      "Most cases." Problem is, if there are any cases, it needs to be able to be changed. You don't want ticket data going to the wrong entity. I can't think of any case where it would be okay to be locked.

      That was my point, allow the change, but confirm it before it's set. You don't want a ticket getting moved from one org to another org with sensitive information in it, by mistake.

      Makes sense.

    • scottalanmiller

      Unsolved Sodium Helpdesk: Department Management
      SodiumSuite • sodium sodium help desk feature request • • scottalanmiller

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      scottalanmiller

      What are likely departments for people to choose...

      IT HR Operations Finance Facilities Catering Core Management Sales Marketing Security
    • scottalanmiller

      Solved Sodium Help Desk: Ticket Times All Weird
      SodiumSuite • sodium sodium help desk bug report • • scottalanmiller

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      QuixoticJustin

      We've confirmed that this is working now.

    • scottalanmiller

      Unsolved Sodium Help Desk: Contacts Empty Intially
      SodiumSuite • sodium sodium help desk bug report • • scottalanmiller

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      scottalanmiller

      @dashrender said in Sodium Help Desk: Contacts Empty Intially:

      Can you still save your new tickets?

      Yes, Chrome on Ubuntu, working fine.

    • Dashrender

      Solved Sodium Ticket Creation Failing in FireFox
      SodiumSuite • sodium sodium help desk bug report • • Dashrender

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      QuixoticJeremy

      @Dashrender now that you are able to create tickets and so is scott, would you mind resolving this? I've already got that other thing logic ticketid point on my to do list.

    • scottalanmiller

      Solved Sodium Helpdesk: Ticket CC
      SodiumSuite • sodium sodium help desk feature request • • scottalanmiller

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      QuixoticJustin

      @quixoticjeremy said in Sodium Helpdesk: Ticket CC:

      Then I just look at my list after knocking that release and my list has actually gotten longer... hmmmm, how did that happen? Do you have any idea how that happened @QuixoticJustin ???? 🙂

      Well if you were moving a bit faster, the list might be getting shorter, rather than longer, you see.

    • scottalanmiller

      Solved Sodium Helpdesk: An Attachment Has Been Added
      SodiumSuite • sodium sodium help desk bug report • • scottalanmiller

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      QuixoticJeremy

      @bigbear said in Sodium Helpdesk: An Attachment Has Been Added:

      @quixoticjeremy said in Sodium Helpdesk: An Attachment Has Been Added:

      This has been resolved and now looks as it should:

      0_1502332258554_237e49c0-73f8-4d4b-b32f-53444b300a06-image.png

      I kind of miss the old way now where the attachment was a surprise. This way I could troll another person in the ticket system.

      But I suppose practicality dictates the current way.

      So is it an internal only ticket system or something the end customers log in to as well?

      We do have plans in the works for client portal so that end customers will be able to see external facing notes etc. Not sure when that is going to happen yet but it is a priority, absolutely.

    • scottalanmiller

      Solved Sodium Helpdesk: Change Location of Ticket Name
      SodiumSuite • sodium sodium help desk feature request • • scottalanmiller

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      QuixoticJeremy

      This has been resolved as well.

    • NashBrydges

      Unsolved Sodium Helpdesk Feature Request: Many Features Requested
      SodiumSuite • sodium feature request sodium sodium help desk • • NashBrydges

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      QuixoticJeremy

      This upcoming release will allow users to fully delete tickets (and all information that is tied to the ticket).

    • NashBrydges

      Unsolved Sodium Helpdesk: Implement Secure Headers
      SodiumSuite • sodium sodium bug report sodium help desk • • NashBrydges

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      No one has replied