SodiumSuite - Feature Request Email Integration
NashBrydges last edited by
Apologies if this has already been asked but I did a search and didn't find any relevant posts.
Am ready to migrate to using SodiumSuite for simple ticketing but one big feature I can't find is email integration. By this I mean having the ability to create tickets from emails, notifying admins and users on ticket status changes/comments. Would be great if ticket could be self-assigned or pre-processed based on rules (ie: if from email domain = example.com then assign to Admin2 and set Organization = Example Org). I use Office 365 but being able to use any email address to receive or send would be great.
Is this already on your roadmap?
dbeato last edited by
It was requested here:
It is blurred into two requests but it is on the roadmap but not completely. @QuixoticJeremy will let us know when :)
scottalanmiller last edited by