@garak0410 said:
@thanksaj said:
@garak0410 said:
@thanksaj said:
@garak0410 said:
@thanksaj said:
Is it always the same document that has the issue? Same font?
Happens to all paper sizes...all drivers and OSes (Windows 7 and 8.1)...even the built in paper path test and configuration pages...
Then that basically rules out software issues. Given the situation, there may be something wrong with the fuser, transfer roller, or a couple other components. I'd say it's time to replace the unit, unless you want to spend a small fortune getting an HP technician to look at it and only possibly fix it.
I am thinking it may be the transfer roller...I looked at it again and a plastic gear piece was sitting inside of it...didn't immediately see where it went but I have one on order just to see...would be amazing if that was the only problem.
Another common maintenance item on high volume printers.
I think it may have broke when I replaced it about 3-4 weeks ago, which is when this problem happened. But didn't equate it with that...ugggh.
Well hopefully this fixes it!