@Dashrender said in E-Mail Sending Has Stopped Working On Hardware Devices:

@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

@garak0410 That means your copier should now work.

Plain SMTP, no authentication, or anything.

The only requirement is that it has to use a from address of [email protected]

Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

Failed to connect to SMTP server
SMTP protocol error

Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...

Well, this is working now...and almost too embarrassed to say why...but I will...

IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."

It was going to a direct IP address and stopped working...
I tried the DNS name and no go.
Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...

I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld...

Oh, you were using an old O365 IP address? Yeah - that's what sucks about using IPs instead of DNS entries. If you change the IP, you have to change everything that points to it... but if you use a DNS entry instead... they change where it points and all remains good.

The sad thing is. I used the DNS entry during all of this troubleshooting and it would never take it.

@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

@garak0410 That means your copier should now work.

Plain SMTP, no authentication, or anything.

The only requirement is that it has to use a from address of [email protected]

Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

Failed to connect to SMTP server
SMTP protocol error

Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...

Well, this is working now...and almost too embarrassed to say why...but I will...

IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."

It was going to a direct IP address and stopped working...
I tried the DNS name and no go.
Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...

I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld...

@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

@garak0410 That means your copier should now work.

Plain SMTP, no authentication, or anything.

The only requirement is that it has to use a from address of [email protected]

Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

Failed to connect to SMTP server
SMTP protocol error

@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

data
354 Start mail input; end with <CRLF>.<CRLF>
Subject: Test SMTP

Test Message
.

Here are my results...

@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

Thank you...that was helpful...it looks like I did set it up correctly...that said, I do not have options like in this photo below...

@JasGot said in E-Mail Sending Has Stopped Working On Hardware Devices:

What's the security on your connector?
Should include anonymous

That may be part of the problem...I do not see these options for my connector...is it on a different screen? I also didn't see these options when setting up the connector.

@Pete-S said in E-Mail Sending Has Stopped Working On Hardware Devices:

@scottalanmiller said in E-Mail Sending Has Stopped Working On Hardware Devices:

In most cases like this, we run a Postfix server on Fedora that accepts unauthenticated port 25 from the devices and then sends out authenticated through O365 or whatever. Often that's the only way.

Feels like a smtp relay for sure is the best way to handle networks where you have devices sending email.

Just imagine changing ISP or whatever and then have to go through all email capable devices to make sure they now have the proper outgoing email settings.

I believe this is going to be in my near future...just weird for it to BAM! and stop...makes me wonder if I have a network issue...I had a feedback loop a few months ago that drove me crazy until I could finally locate it...

@Dashrender said in E-Mail Sending Has Stopped Working On Hardware Devices:

OK, that's what the connector is supposed to fix. authentication is IP based instead of username/password based.

did you confirm that your PC's external IP is the same as the IP you provided in the connector? (google - what's my IP?)

Yessir...shows correct IP Address.

@Dashrender said in E-Mail Sending Has Stopped Working On Hardware Devices:

@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

@Dashrender said in E-Mail Sending Has Stopped Working On Hardware Devices:

@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

@Dashrender said in E-Mail Sending Has Stopped Working On Hardware Devices:

@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

@scottalanmiller said in E-Mail Sending Has Stopped Working On Hardware Devices:

@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

I set up SCAN TO EMAIL on some Enterprise HP printers we have and it also fails: General send to email error

It's very rare that devices of that ilk can send to office 365. The assumption is that normally a relay will be necessary. but is a cheap and simple thing to do.

They can talk perfectly when just using straight up SMTP with no auth and you have a connector set up. That is the point of connectors.

@garak0410 have you made a connector on O365 as @JaredBusch suggested earlier in the thread? I agree with him that that should fix the issue.

Why it worked before? I haven't a clue - really seems like it should not have because what you were doing was basic relaying.. which MS shouldn't allow.

Sure thing...what needs to go in this connector? By Domain Name or by IP? And if by IP, will that be our internet gateway IP rather then our local 10. addresses? Finally, how long does it take to propagate?

I've never set one up, but in just thinking about - it seems that you would put the external IP address of your gateway. MS has no way of seeing your 10. address on a SMTP connection.

Propagation should be instant. When your machine attempts to connect, it should look to see if you have any connectors setup, if yes - check against them. Done.

I used my External Gateway...email still failing to send...(General send to email error) may have to try the other suggestions in this thread...

With the connector in place, something I would try is - try telneting to port 25 from your PC and see if you can go through an entire send process from your PC (On the same network as the printer/AIO device).

This is what I got when telnet with port 25..didn't get past the Mail From:

mail from: [email protected] 
530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [DM5PR05CA0003.namprd05.prod.outlook.com]