@jaredbusch said in At What Size Should a Business Have a PBX:

@travisdh1 said in At What Size Should a Business Have a PBX:

@jaredbusch said in At What Size Should a Business Have a PBX:

@travisdh1 said in At What Size Should a Business Have a PBX:

2-3 seems large when I'm setting one up just for myself, now that I know my cell phone randomly refuses to go to voice mail :(

WTF?

Yes, exactly my reaction when I heard about this. Waiting on my tech support request response. Just got that in today.

No, I mean the first part. WTF does that even mean.

Confused, late night postings apparently.

@whoolly said in Switchvox phone issues:

Vendor insisted he has never had any VOIP issues with Sonicwall and didn't want to budge on that.

Even while it doesn't work. So you know that he'll say this to other customers now, even after this one. Chances are, he's had problems at all customers. SonicWall is culprit #1 for VoIP issues. I mean that literally. I get a call that someone has VoIP audio issues, my first question is always "Do you have a SonicWall?" Nine times out of ten, the answer is yes and nine times out of those ten, the SW was the issue. It's nearly a sure bet with audio issues.

Had you led this question purely with "I have these audio issues..." we'd have said "I bet you have a SonicWall."

As far as many comments about redundancy and not all eggs in one basket. Just need to have a backup system that runs a nightly backup and restore script to another server or two. Setting up a server cluster is also possible for both systems.

@jaredbusch you are right, there are things I am muttling through. But once I get each thing working I realize if there was more documentation I could have got it done much quicker.

The current documentation is great, but still assumes some general competencies most lack.

Its actually a product that would be even better as a managed service than FreePBX, following your guys model.

@jaredbusch said in Issabel PBX " Elastix Alternative ":

@scottalanmiller said in Issabel PBX " Elastix Alternative ":

@alyragab said in Issabel PBX " Elastix Alternative ":

I think that the purpose of the Issabel is to continue creating the Add On Modules that was supported by Elastix , also it is based on CentOS 7 which will be more reliable than what Elastix 2.5 was.
anyway i think we need to wait till we find Issabel is stable distro and we can depend on it as we did with Elastix.

I assume that they are working form the nearly released Elastix 4 work. That was on CentOS 7 at the end.

And it did work with a lot of patience and knowledge of the underlying systems. But it was a hard fail for the layman.

True. I had it working, but it wasn't ready for prime time when they gave up on it all.

@scottalanmiller said in DID Block Puchases:

@Danp said in DID Block Puchases:

@scottalanmiller said in DID Block Puchases:

That's just weird.

How so? Each DID is independent of the B channel, so I can have a multitude of DIDs and only a few B channels if so desired.

Except it's a weird pairing. If you wanted flexibility to sell one at a time. Not "almost every channel."

But it is a did not a number assigned to a channel.

@scottalanmiller is right. The bottleneck is always the customer router. And not so much bandwidth as much as packets per second. Your dropbox sync is killing your phone calls 50 to 1 over bandwidth 99% of the time. Your $50 linksys router can't handle a million pps.

Most ISP's are little more than Broadsoft resellers with no interconnects in their local market. Even on the WISP side speeds are so good now that bundling voice isn't relevant.

I'm going to try this out. Looks interesting.

I believe that @QuixoticJeremy is doing a talk about something kind of similar.

@TeleFox we have a quite old (few years) PBX which has been used in the years adding new and new phone lines with the company expansion. last batch of additions was 6 months ago: 5 new seats with new phones and headsets. PBX is Aastra with proprietary digital phones.

the company bought a new erp last december, against my advice they also buyed a generic "VoIP-ERP integration package". we are now implementing the ERP and the sysadmin at the ERP consulting firm pointed out to me that the package actually is a proprietary VoIP PBX based on asterisk.
the solution involves something around 10 or 15 people (depending on the layout of the customer care dept), company has somethin like 40 phones bwteen DECT and digital deskphones.

so we can:

throw away the new asterisk PBX (wasted 4k€), sorry 15 people throw away current Aastra PBX , redoing a lot of cabling and rebuying the entire equipement for 40 between wirede and DECT phones try to integrate the 2, especially considering than it is right to isolate the ERP asterisk thing as you would not to depend on an erp for your phone system (ok, redo VoIP wiring and equipement if you want but choose a different strategy!)

now both current PBX managing firm and the carrier have found a number potential solutions (basically a sip trunk between the 2 PBXes).

hope this clarifies!

@Dashrender said in Toshiba Shutting Down Business Phone Division:

@JaredBusch said in Toshiba Shutting Down Business Phone Division:

@Breffni-Potter said in Toshiba Shutting Down Business Phone Division:

@JaredBusch said in Toshiba Shutting Down Business Phone Division:

@Breffni-Potter said in Toshiba Shutting Down Business Phone Division:

Cool, Irrelevant tech.

Hardly relevant, there are a lot of these systems out there and they need to be serviced and replaced.

Fixed.

No, as shown by @Dashrender The other day the song cost of an existing system can still outweigh the cost of replacement

Song cost, eh? :P

Yes, the Sunk cost for me saved me about $12K over upgrading to FreePBX.

Well you've heard the impression "he got it for a song", right?

@momurda said in Mitel phone won't log off ACD group:

I used to love Mitel systems when i had to use them in the past. They can do anything you could think to do with a phone call. I am actually donating the old Intertel Axxess system here and about 35 handsets(look like the ones you have in your pictures) at the end of the week.

Have you tried doing this both off hook and on hook?

No I haven't. you have 35 handsets, eh? do they work?

3CX's behaviour as a company on the Spiceworks forums is additionally reason to not deal with the product.

@scottalanmiller said in panic button for IP phone:

@Mike-Davis said in panic button for IP phone:

@Dashrender I'd be pitching what ever kind of PBX @Mike-Ralston wants to build and support and what ever kind of phones would work well for them.

That'll be FreePBX.

I assumed as much, but wanted to make sure.. so get a list of functions then compare to functions on old system.

@JaredBusch said in Wazo 16.16 First Look:

Not seeing anything in the Wazo documentation on how to set this up either.

In the early release, definitely is looking like it is a bit hard to use. It's early though, hopefully that stuff will follow soon.

@bigbear said in Things to know before you start installing FreePBX:

Yeah that guy was an ass... lol

What folder on the server do you place the config files in for https?

it all goes in the /tftpboot folder. FreePBX handles that in the apache vhost config. port 1443 goes there.

@scottalanmiller Thank you.

@scottalanmiller said in True Open Source PBX:

@JaredBusch said in True Open Source PBX:

I am interested in Xivo (whatever their new name is).

It is not production ready like FreepBX yet, but their goal of making everything accessible via REST API will make it a very flexible thing.

Me too, certainly lots of potential and I hate the FreePBX interface, so am hopeful there.

Let me know what you don't like if you have time!

Also the Wazo(XiVO) developers are great guys. A few of the FreePBX team (Rob Thomas ( @xrobau ) and I) talk to them ( @quintana ) weekly on IRC/Twitter and we've conversed over a hangout session and at Astricon.

I do notice that Linphone provides real time feedback no individual calls, which is nice.

@scottalanmiller fwconsole starts asterisk, and it makes sure it's started and running with the correct UID

Or it should. It did last time I checked 8)

Edit: Saying that, I believe I was the last one that messed with that code, so if it's NOT working, it's probably my fault.

https://github.com/FreePBX/framework/blob/release/13.0/amp_conf/htdocs/admin/libraries/Console/Start.class.php#L147

@JaredBusch said in Elastix Time Restriction:

@AlyRagab said in Elastix Time Restriction:

Here We can do it per Extension :

http://www.asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/asterisk-CHP-6-SECT-3.html

and

http://www.voip-info.org/wiki/view/Asterisk+cmd+GotoIfTime

Yes, but that is getting way beyond Elastix and into raw Asterisk programming.

What was said above was reference of how to handle it inside the GUI itself.

Both methods work, but dropping to manual editing of configuration files should normally be avoided whenever possible as that makes it harder to use the built in tools for backup and recovery.

Also, upgrades will often over write manual changes like this, meaning you have to remember and reply them after updates/upgrades.

@JaredBusch said in 3CX Linux Beta:

@scottalanmiller said in 3CX Linux Beta:

@JaredBusch Been a while, but that is more like what I remember. It wasn't "horrible", but it is high. But you do get support, which is something.

This new pricing is not anything i consider high at all.

For the feature set, this price point is spot on.

Even with FreePBX based systems, to get near feature parity, you will pay about that much.

Things like Endpoint Manager Pro, etc.

Of course with the Asterisk route, you can roll it all yourself. BUt time is money and this price point makes it worth it. That is the same reason I have clients buy the Endpoint manager module. Or parking pro, or conference pro, or whatever, depending on the company needs.

Oh I agree. The issues are when customers or end users don't need feature parity. If they just want lots of reliable calls and conference rooms, for example. We've used 3CX and FreePBX and for our needs, for example, FreePBX has more features for free than 3CX has paid. So it depends on the use case.

@Dashrender said in Installing XiVO on Scale:

@scottalanmiller said in Installing XiVO on Scale:

@Dashrender said in Installing XiVO on Scale:

@scottalanmiller said in Installing XiVO on Scale:

I don't understand what it's asking - Numbers internal start/end Numbers interval start/end?

Yeah, it's is a multi-tenant system so it needs info about individual organizations that will be handled by the system. Threw me too.

OK well now I'm even more lost. Internal Calls context I took to mean the extensions of the phones in your facility - OK pretty straight forward, you're allowing for extensions 1000-2000, but what are InCalls Context? I have no idea what that even means?

Inbound calls and outbound calls respectively.

Context is an Asterisk term.

@quintana said in XiVO - Open Minded Telecom System:

@scottalanmiller Can you give me more detail. How did you install it?

It's on the other thread as well, but it is just a generic ISO based install on Vultr.

I am trying to set up an incoming access number and use it in a pinless scenario. I don't actually have it connected to any phone system per se.

@JaredBusch said in The High Cost of Unlimited Calling:

@scottalanmiller said in The High Cost of Unlimited Calling:

@NetworkNerd said in The High Cost of Unlimited Calling:

There's also the idea that you can have unlimited concurrent calls and just pay per minute of use while you pay a certain fee for each DID you keep per month. As you said, there is a cap to this "unlimited" number of concurrent calls that gets applied (at least from what I have seen from certain providers).

Sometimes all you can eat is all someone says you can eat.

That's surprising that someone would cap that since normally those are charge per minute and the goal of unlimited concurrency is to encourage you to use as much as possible.

I'm not sure what he is taking about. All the pay per minute SIP trunk vendors I have used have no hard cap on this.

Some like VoIP.ms do put in a soft cap but will raise it to whatever you want.

Their reasoning is to prevent fraud

That I would understand, you don't want someone able to charge tens of thousands of minutes of usage per minute if you didn't know what you were doing. Lots of risk there.

@Veet said in Vendor Harassment Black List:

@scottalanmiller - while I back your intent, I don't think a community based black-list would work ...

Perhaps not, but what if we had a thread and each person maintained their own list on it? Then people could pick and choose quickly from that list?