@eddiejennings said in MangoCon 2017:

In what room are we meeting?

We will be in one of the ball rooms tomorrow night

@eddiejennings said in MangoCon 2017:

In what room are we meeting?

We will be in one of the ball room sections tomorrow night

Me:

Instagram: @Iamtheminionqueen
Twitter: @theminionqueen

MangoLassi:

Instagram: @mangolassi.it
Twitter: @mangolassiit

Drop your social media usernames here! So we can tag each other!!

@gjacobse said in Final Count Down:

Been doing that for a week

@quixoticjeremy said in Final Count Down:

@kelly I don't know why but my brain immediately went to this.

Youtube Video

HA HA HA haven't seen that one in a long time.

@quixoticjustin said in What Do You Want in a Helpdesk and Ticketing System?:

@minion-queen said in What Do You Want in a Helpdesk and Ticketing System?:

A way to use the data in the tickets to populate a Database for each client. (We use Onenote to keep client data in and OS ticket for ticket information people rarely remember to move important info from tickets to the OneNote for the client).

So customer-based view of cumulative ticket data instead of a device-based view. Interesting.

In all reality an option when setting up the system to pick what you want. An MSP will want to most likely search by customer a single business by device.

@kelly said in SAM TBD Talk 2017:

Caveat: Not going to be there

What about a talk about developing business acumen to be better at IT (as you define it as opposed to bench)?

Are you going to attend via live stream in stead?

@nerdydad said in What Do You Want in a Helpdesk and Ticketing System?:

I've had a small wishlist since SW that they never took advantage of, them bastards.

This might be expanding the scope of the project, but I definitely think that asset management needs to be tied into the helpdesk for the reason that the IT department would then be collecting a history of that device. "This device has failed x many times within y many months because of z. It needs to be replaced."

Also, parts management. How many monitors have been replaced, to what departments, for how much cost? Tie that part management to the ticket, deduct it from parts management, and receive alerts as to when parts fall below a certain threshold and needs to be reordered, similar to stock in a store.

Self-service portal with customize-able pages for users to self-submit tickets of common tasks that requires specific information, such as on-boarding/off-boarding (but not waterboarding ;-)). Needs to also contain clickable links to items either within the system or on the network. It would be even better if permissions could be applied based on user/group accounts, tied either through AD/LDAP or within the system itself.

Umm why not???

Reports that actually give you a choice on the data you want out of a ticket.