@gjacobse said in Free Hosted Help Desk?:
"Free Hosted" doesn't mean it's the right thing. But in many cases - you can beat it to work for you. Just depends on the work and stress you want to deal with, what you want to give up and what you will never have..
I'd go as far to say that the "free" version is seldom the right thing. Often the reason to look for a solution in the first place is to become more effective and spend less time on something. Just stepping up to the first paying tier usually gets you a lot of features that will save you time for a very modest monthly cost.