reducing the will to kill, post phone call.
No one can print anywhere, it's urgent, i've asked and I'm sure. Can you come today?
contacted more rational staff members and checked printers.
1 printer down because the legends who installed the new photocopier unplugged the network printer and plugged it into the new copier.
2 people were unable to print.
Tech support rules 1 & 2
- End users lie
- The situation described is often different to reality. Often as a result of rule #1
Yep, I agree.
It was an awkward call, it was from a person who I am possibly answerable to so I had to tread lightly.
I hour until Friday knock off. I wasn't going to have a drink tonight, but .....