The timeline.
2019/02/27 09:23 - I posted on the FreePBX community. 2019/02/27 15:13 - Another user commented they also had this issue. 2019/02/27 16:31 - I submitted a support ticket. 2019/02/27 17:03 - Sangoma replied stating this was not any kind of known issue and I needed to install their SSH key package to let them check the server. 2019/02/28 08:52 I replied that I had added the SSH package and updated the firewall to let them connect. 2019/02/28 09:49 Sangoma replied that the files were missing on the remote server and showed the log error. 2019/02/28 10:05 Sangoma replied that an internal trouble ticket was created. 2019/02/28 15:58 Sangoma replied that the issue was resolved. 2019/02/28 19:26 I confirmed that the firmware was downloadableThis is not any kind of response time that I can complain about. I do wish there had been known information on how to find the EPM download errors. I would have likely been resolved much quicker.
That's why I posted here. Search engines can get this out there.