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    • scottalanmiller

      Installing osTicket 1.11 on Fedora 29
      IT Discussion • fedora fedora 29 helpdesk linux osticket osticket 1.11 ticket ticketing • • scottalanmiller

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      JaredBusch

      OSTicket is not a solution I can use, because I need time tracking also.

      I never saw a plugin for that for OSTicket.

    • scottalanmiller

      Upgrading to osTicket 1.11.0
      IT Discussion • helpdesk osticket osticket 1.11 ticket ticketing • • scottalanmiller

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      scottalanmiller

      @JaredBusch said in Upgrading to osTicket 1.11.0:

      So what is the point of using OSTicket? There are solutions for that.

      Time tracking would be nice. But lots of shops don't use it. MSPs do, but internal IT often does not.

    • scottalanmiller

      Make an osTicket Database Backup
      IT Discussion • backup database mariadb mysql mysqldump osticket rdbms • • scottalanmiller

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      JaredBusch

      @Dashrender said in Make an osTicket Database Backup:

      Total DB Admin noob here - so bare with me.

      Does this include the username/password setup for this DB? or does that need to be maintained separately?

      i.e. you have to rebuild from this backup - do you just create a brand new SQL user and grant them rights to this DB upon import, then use that new account to give access to the app?

      In typing out my question I kinda assume the answer is the second bit - you just create a new user and assign them rights.

      Correct. The user and the database are separate things.

    • scottalanmiller

      osTicket: Basic Ticket Report of All Tickets with Subject
      IT Discussion • mariadb mysql osticket osticket 1.10 query report sql • • scottalanmiller

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      scottalanmiller

      @bbigford said in osTicket: Basic Ticket Report of All Tickets with Subject:

      Since there is no inner or outter join specified, inner join is obviously being used where 'join' is specified (outter join having to be explicitly defined where an outter join is needed). How come you explicitly specify 'inner join' at the bottom when you could just use 'join' again as your inner join?

      Obviously join and inner join accomplish the same thing, just curious why one is not explicitly defined and the other is.

      I expanded on something done by someone from the osTicket team. it was some weird stylistic choice that they made and I just followed.

    • scottalanmiller

      osTicket: How to Query a Ticket Subject for a Report
      IT Discussion • mariadb mysql osticket osticket 1.10 query report sql • • scottalanmiller

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    • openit

      SOLVED Do I need help desk system ?
      IT Discussion • helpdesk manageengine osticket service desk plus spiceworks ticket ticketing zoho • • openit

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      PenguinWrangler

      We have Spiceworks setup. People email an address we have setup for help. Spiceworks sucks in the email and creates the ticket. Other than when we respond out of it people don't know anything about the ticketing system. You can really change how and when Spiceworks sends out emails, making it almost invisible to the end user. I recommend some type of ticketing system just for tracking purposes.

    • scottalanmiller

      osTicket User Buttons Not Working
      IT Discussion • osticket osticket 1.10 • • scottalanmiller

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      scottalanmiller

      Oh gosh, I don't even remember.

    • Minion Queen

      OSticket Required Fields
      IT Discussion • osticket • • Minion Queen

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      Danp

      Not that far into the system yet. I'm looking to move over from SW, but haven't rolled this out for production use.

    • scottalanmiller

      osTicket 1.10
      Reviews • osticket osticket 1.10 review • • scottalanmiller

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      scottalanmiller

      @sudobashnet said in osTicket 1.10:

      Hey all,

      I'm also new here (referred by ntozier via osTicket forums). I'm the developer for the Reports Plugin (the new and improved reporting module for osTicket 1.10). I just wanted to drop in and say hello as well, I'll likely be lurking around anything osTicket related or anything else that catches my fancy while I'm scrolling through. ;)

      Thanks,
      Scott

      Awesome! Great to have you here.

    • scottalanmiller

      Interest in Hosted osTicket?
      IT Discussion • hosting osticket saas • • scottalanmiller

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      Reid Cooper

      Not a bad idea, the price is good and would make it easy to have a hosted ticket system. I like it.

    • scottalanmiller

      Enable osTicket User Without Email
      IT Discussion • osticket • • scottalanmiller

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    • scottalanmiller

      Installing osTicket 1.10 on CentOS 7
      IT Discussion • centos centos 7 helpdesk linux osticket osticket 1.10 rhel rhel 7 ticket ticketing • • scottalanmiller

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      M

      @black3dynamite Good call. I had to make some adjustments to SELinux.