@dafyre said in Atera RMM:
@Breffni-Potter said in Atera RMM:
Looks like a compelling product but I can't touch it until they have an approach to data handling and so on.
What do you mean by this?
In essence, they have no terms & conditions for their online backup service. This is important.
Zero policy or mention about data security, A US owned company holding EU data is a big deal. Every provider has this, anyone who doesn't, run a mile.
I did email their support to query this, all I got was that the data was hosted on Microsoft Azure and here's a list of technical things we do to protect the data.
No HTTPS on the customer portal, yes customer information should be protected.
It's a real shame because it's a great price point, solid feature-set (Webroot intergration, woo!) but I'm really nervous about trusting it with client data. I specifically asked about US/EU data rules and they didn't really answer the question. Not a good first sign.
For those in the UK or EU, you would be giving a two fingered salute to your data protection laws by using this product as it stands. It is not enough that Azure is the hosting platform, the regulations insist that the provider (In this case Atera) who has control over the rented infrastructure adheres to certain steps and procedures.
