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    • Pete.S

      Zoho analyzes DMARC reports now
      IT Discussion • dmarc spf dkim email zoho • • Pete.S

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    • Pete.S

      Anyone here using Zoho Sprints?
      IT Discussion • zoho agile sprint • • Pete.S

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      scottalanmiller

      We've looked at it but have not used it.

    • Pete.S

      Anyone using Zoho Cliq?
      IT Discussion • zoho cliq • • Pete.S

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      dbeato

      We are using Teams and Slack so it has been working fine. Too many chat applications that are free and available...

    • Pete.S

      How to backup emails on zoho?
      IT Discussion • zoho email backup • • Pete.S

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      What about archiving instead of backup? MailStore is good

    • Pete.S

      How to handle inbox with multiple users in Zoho or O365?
      IT Discussion • o365 zoho email • • Pete.S

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      wrx7m

      @scottalanmiller said in How to handle inbox with multiple users in Zoho or O365?:

      @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

      @scottalanmiller said in How to handle inbox with multiple users in Zoho or O365?:

      @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

      What I don't know is, can more than one person share an alias address in Zoho?

      No, you'd need a distribution list for that. An alias can only point to one thing.

      Well the distro list would get you incoming, but not outgoing ability on that address.

      https://help.zoho.com/portal/community/topic/how-do-i-send-an-email-from-the-group-email-address-i-e-from-sales-mycompany-com

      Zoho Groups allow it.

      So does Office 365/Exchange. I now have about 10 domains where we have users with their own respective groups for domains that they need to send out from. The main issue with this is dealing with mobile devices; there isn't a way that I know if to send from a group.

    • scottalanmiller

      Comparing Office Suites
      IT Discussion • ms office libreoffice openoffice onlyoffice wps office zoho docs zoho zoho office g suite google docs • • scottalanmiller

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      scottalanmiller

      Just had a very large client reach out and ask for LibreOffice again after moving to MS Office because they found Excel too difficult to get data in correctly. So they are going to LibreOffice for exactly the reason that everyone claims that "everyone" chooses MS Office... LO is easier to use and has better compatibility 🙂

      They own licenses for both, so purchase cost is not a factor. They've used MS Office more time in the last three years. Given less time with LibreOffice and zero "price" incentive, they've chosen it as the superior product for them - with zero prompting from IT. Out of the blue the managers chose it as the better product.

    • EddieJennings

      Value of Office 365 Business Essentials
      IT Discussion • zoho office 365 office 365 business essentials business case • • EddieJennings

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      @JaredBusch
      I understand, I just close the annoying dialog and go on.

    • JaredBusch

      Solved Email server options
      IT Discussion • email exchange exchange online zimbra zoho • • JaredBusch

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      Dashrender

      @JaredBusch said in Email server options:

      @Dashrender said in Email server options:

      This comparison misses taking it beyond year 5.

      Why take it beyond 5 years? Because if it is on premises, it will need to be upgraded again.

      @Dashrender said in Email server options:

      If you add SA to the original licenses - because you know the plan is the keep using Exchange going forward - it will raise the costs noticeably in the beginning, but come renewal time it will make it significantly less. Less enough to be under O365? not likely, hell, even the 5 year plan would be more expensive for onprem vs O365... but it might lower itself over time because of the SA difference.

      SA is a scam to get more money. Always has been for the SMB. With negotiated pricing for Enterprise, it is the right thing.

      If you're a company that only upgrades once every 10 years - then yeah... SA is a waste of money, but you're already talking about upgrading again in 5 years, so SA could very much make financial sense - show me the numbers before you poo poo it.

    • JaredBusch

      ManageEngine ServiceDesk no longer unlimited technicians
      IT Discussion • service desk plus zoho manageengine servicedesk • • JaredBusch

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      JaredBusch

      @Reid-Cooper said in ManageEngine ServiceDesk no longer unlimited technicians:

      That's a common tactic. Make free customers keep thinking about the vendor and that they are getting something for free. VMware does that, too.

      This is really not a big thing to me either.

    • scottalanmiller

      Zimbra and Zoho Share Favicon
      IT Discussion • zimbra zoho • • scottalanmiller

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      scottalanmiller

      @romo said in Zimbra and Zoho Share Favicon:

      0_1534814454288_zoho-zimbra.png Yeah they don't look to similar

      Go to Zimbra's documentation site, they reverse the colours apparently.

    • scottalanmiller

      Did Zoho Just Increase Prices by 50%
      IT Discussion • zoho zoho email • • scottalanmiller

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      dbeato

      @scottalanmiller said in Did Zoho Just Increase Prices by 50%:

      @dbeato said in Did Zoho Just Increase Prices by 50%:

      @scottalanmiller said in Did Zoho Just Increase Prices by 50%:

      @dbeato said in Did Zoho Just Increase Prices by 50%:

      @scottalanmiller and @JaredBusch do you have any idea of what Zoho uses for their email systems backups? Not like your own backups (Which you can do on your own) but more their infrastructure.

      @dbeato said in Did Zoho Just Increase Prices by 50%:

      @scottalanmiller and @JaredBusch do you have any idea of what Zoho uses for their email systems backups? Not like your own backups (Which you can do on your own) but more their infrastructure.

      I assume that they make their own. SaaS carriers can't really use commercial backup products effectively.

      I see

      At a scale like that, it would be all a database storing files. So they'd have to use database dumps regardless. So let's just say it is a giant PostgreSQL database. We can assume that something like 99% of the backup capacity is for the database only. Other than that, it is likely just app servers that are being built automatically, probably Docker images. So backups of the infrastructure would be essentially non-existant, and the database backups would be everything. But normal backup tools can't take backups of the clusters.

      So they'd have to use PostgreSQL's own tools to get the backups. Then they'd just have to ship them somewhere.

      No expected need for traditional backups.

      Very interesting indeed.

    • Dashrender

      Zoho and Outlook with Activesync
      IT Discussion • zoho outlook activesync • • Dashrender

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      Dashrender

      @jaredbusch said in Zoho and Outlook with Activesync:

      @dashrender said in Zoho and Outlook with Activesync:

      Messages over 6 months old not syncing (or visible at all in Outlook, but are visible in Zoho webmail)

      Assuming you are in cached mode, did you tell Outlook to download all mail? I believe by default on Exchange is sets to 12 months.

      Yes, cached mode was/is enabled, and set to all mail.

    • openit

      Solved Do I need help desk system ?
      IT Discussion • helpdesk ticketing ticket osticket spiceworks manageengine zoho service desk plus • • openit

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      PenguinWrangler

      We have Spiceworks setup. People email an address we have setup for help. Spiceworks sucks in the email and creates the ticket. Other than when we respond out of it people don't know anything about the ticketing system. You can really change how and when Spiceworks sends out emails, making it almost invisible to the end user. I recommend some type of ticketing system just for tracking purposes.

    • scottalanmiller

      Zoho Chat Application on iOS Not Working
      IT Discussion • zoho zoho chat manageengine ios • • scottalanmiller

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      No one has replied

    • stacksofplates

      Zoho under DDoS
      IT Discussion • zoho ddos mail • • stacksofplates

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      stacksofplates

      Ya, idk. I can still get mail but I just got one this morning from Friday so it's not just the interfaces.

    • stacksofplates

      Zoho and Windows Calendar
      IT Discussion • windows 8.1 calendar zoho • • stacksofplates

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      stacksofplates

      Update. If I create an event on the Surface with the calendar it shows up in the Zoho calendar, however if I create an event in Zoho it does not show up on the Surface.

    • Dashrender

      Email interfaces
      IT Discussion • zoho outlook gmail • • Dashrender

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      Outlook/OWA - maybe simply because I've used them for so long. Familiarity doesn't always breed contempt.

    • coliver

      ManageEngine ServiceDesk Plus Hosted
      IT Discussion • manageengine zoho service desk plus helpdesk saas • • coliver

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      scottalanmiller

      Interfaces are not their strong point in their products.

    • scottalanmiller

      Zoho Assist
      IT Discussion • zoho zoho assist • • scottalanmiller

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      No one has replied

    • scottalanmiller

      Zoho ManageEngine ServiceDesk Plus is Now Free!
      IT Discussion • zoho manageengine service desk plus helpdesk saas • • scottalanmiller

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      scottalanmiller

      @Gabi said:

      Just signed up, on the admin section it is asking me to choose which package I want. (hosted)

      $0 Standard
      $24 Professional
      $54 Enterprise.

      Surely it would have been fixed by now?

      I am used to Spiceworks, this looks rather clunky.

      Will need to have a play with the SW.

      Looks clunky but works solidly.