@gmilster said in RepairShopR Losing Time:

Hi Scott,
My name is Garrett I work on the dev team at Repairshopr, we saw this post and fixed the issue. If you still see it going forward please message support as I'd want to get it fixed up asap.

Thanks!
Garrett

Oh awesome, thanks! We'll keep an eye on it and let you know.

OSTicket is not a solution I can use, because I need time tracking also.

I never saw a plugin for that for OSTicket.

@JaredBusch said in Upgrading to osTicket 1.11.0:

So what is the point of using OSTicket? There are solutions for that.

Time tracking would be nice. But lots of shops don't use it. MSPs do, but internal IT often does not.

@jaredbusch said in Sodium Helpdesk: Set Default View:

One way that I use ManageEngine ServiceDesk (our current Helpdesk) is a pending view based on category.

All network support (ie not web dev or app dev) tickets that are pending (any not closed status like open, on hold, etc.)

Which this is actually already in place. Right now its labeled ticket type.... but it's categories, and the categories are defined by you. You can then absolutely filter based on the ticket type (considering on just switching to categories for what we call it) and then ticket status in conjunction. You can filter based on multiple types etc. So this in theory is in place already as of yesterday.

@scottalanmiller said in Sodium Helpdesk: Feature Request To Do List:

@wrx7m said in Sodium Helpdesk: Feature Request To Do List:

I think a lot of users choose high priority regardless of actual priority. I haven't had a chance to play with Sodium much yet but if it can maybe limit priorities to low and medium for certain categories/issues with an override for IT, that would be cool. Is that a thing?

Oh, priority limits by user or group, I like that. Also a possibility would be a workflow for setting or approving priority where someone at a management or triage layer would have to assign or approve priorities.

Right, and we absolutely have discussed the potential for workflow integration with ticketing and I believe it's officially been added to our development list. Not sure as to when that will take place so the potential for this form of configuration earlier than that would likely be a nice addition.

@wrx7m said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

When making a new ticket, several of the fields are failing to populate.

0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

@QuixoticJeremy @QuixoticJustin

Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

Each ticket can have different information.

NTG is a contact / Org so yes.

I would check, but seemingly can't log in today.

I'm waiting on my IT to wake up so that I can figure out what is going on.

I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?

lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)

Every time I hear/read that phrase, I think of this -
Youtube Video

LOL well played sir, well played. And now I want to watch the matrix trilogy....

Adding @QuixoticJeremy @QuixoticJustin

We have Spiceworks setup. People email an address we have setup for help. Spiceworks sucks in the email and creates the ticket. Other than when we respond out of it people don't know anything about the ticketing system. You can really change how and when Spiceworks sends out emails, making it almost invisible to the end user. I recommend some type of ticketing system just for tracking purposes.

@black3dynamite Good call. I had to make some adjustments to SELinux.