Atera RMM



  • https://www.atera.com/

    Atera is a very interesting RMM offer. The big differentiator for them is that they price per technician and not per device.

    0_1480361975992_upload-30873ec0-bd43-4f5e-8c2c-aa0aa480ac70

    The initial setup and deployment of the agent is quite painless and just works.

    It is designed as a full RMM with remote support, ticket, billing, patch management, etc. They have an integration with Webroot for their antivirus solution.

    I already have a ticketing system in place (ManageEngine ServiceDesk) and a remote support tool (ScreenConnect).

    But for this price point, the patch management alone may well be worth the cost to me as well as many others who may not use a full MSP model, but want some of the tools.



  • @JaredBusch said in Atera RMM:

    https://www.atera.com/

    Atera is a very interesting RMM offer. The big differentiator for them is that they price per technician and not per device.

    0_1480361975992_upload-30873ec0-bd43-4f5e-8c2c-aa0aa480ac70

    The initial setup and deployment of the agent is quite painless and just works.

    It is designed as a full RMM with remote support, ticket, billing, patch management, etc. They have an integration with Webroot for their antivirus solution.

    I already have a ticketing system in place (ManageEngine ServiceDesk) and a remote support tool (ScreenConnect).

    But for this price point, the patch management alone may well be worth the cost to me as well as many others who may not use a full MSP model, but want some of the tools.

    You can get 100's or more computers all for $59/month to you? nice!



  • @Dashrender said in Atera RMM:

    @JaredBusch said in Atera RMM:

    https://www.atera.com/

    Atera is a very interesting RMM offer. The big differentiator for them is that they price per technician and not per device.

    0_1480361975992_upload-30873ec0-bd43-4f5e-8c2c-aa0aa480ac70

    The initial setup and deployment of the agent is quite painless and just works.

    It is designed as a full RMM with remote support, ticket, billing, patch management, etc. They have an integration with Webroot for their antivirus solution.

    I already have a ticketing system in place (ManageEngine ServiceDesk) and a remote support tool (ScreenConnect).

    But for this price point, the patch management alone may well be worth the cost to me as well as many others who may not use a full MSP model, but want some of the tools.

    You can get 100's or more computers all for $59/month to you? nice!

    That plan is useless. The minimum useful plan is the $79/month plan.



  • @JaredBusch said in Atera RMM:

    @Dashrender said in Atera RMM:

    @JaredBusch said in Atera RMM:

    https://www.atera.com/

    Atera is a very interesting RMM offer. The big differentiator for them is that they price per technician and not per device.

    0_1480361975992_upload-30873ec0-bd43-4f5e-8c2c-aa0aa480ac70

    The initial setup and deployment of the agent is quite painless and just works.

    It is designed as a full RMM with remote support, ticket, billing, patch management, etc. They have an integration with Webroot for their antivirus solution.

    I already have a ticketing system in place (ManageEngine ServiceDesk) and a remote support tool (ScreenConnect).

    But for this price point, the patch management alone may well be worth the cost to me as well as many others who may not use a full MSP model, but want some of the tools.

    You can get 100's or more computers all for $59/month to you? nice!

    That plan is useless. The minimum useful plan is the $79/month plan.

    Even so - $80/month for 100's or more client computers.. pretty nice. Even if you get licenses for everyone in your office, that's what $240-320/month? Probably only a few pennies per client per PC to add this.



  • Seems very promising.


  • Banned

    Yeah, if I was an MSP Atera would be what I would go for.



  • @Breffni-Potter said in Atera RMM:

    Yeah, if I was an MSP Atera would be what I would go for.

    I'm not an MSP and I may still buy a subscription just to have easy patch management at my smaller clients that do not have WSUS and such


  • Banned

    Spinning up a trial of it.

    1 technician limit for a trial? Ok they can probably give me another seat to properly test it but still.


  • Banned

    Looks like a compelling product but I can't touch it until they have an approach to data handling and so on.



  • @Breffni-Potter said in Atera RMM:

    Looks like a compelling product but I can't touch it until they have an approach to data handling and so on.

    What do you mean by this?


  • Banned

    @dafyre said in Atera RMM:

    @Breffni-Potter said in Atera RMM:

    Looks like a compelling product but I can't touch it until they have an approach to data handling and so on.

    What do you mean by this?

    • In essence, they have no terms & conditions for their online backup service. This is important.
    • Zero policy or mention about data security, A US owned company holding EU data is a big deal. Every provider has this, anyone who doesn't, run a mile.
    • I did email their support to query this, all I got was that the data was hosted on Microsoft Azure and here's a list of technical things we do to protect the data.
    • No HTTPS on the customer portal, yes customer information should be protected.

    It's a real shame because it's a great price point, solid feature-set (Webroot intergration, woo!) but I'm really nervous about trusting it with client data. I specifically asked about US/EU data rules and they didn't really answer the question. Not a good first sign.

    For those in the UK or EU, you would be giving a two fingered salute to your data protection laws by using this product as it stands. It is not enough that Azure is the hosting platform, the regulations insist that the provider (In this case Atera) who has control over the rented infrastructure adheres to certain steps and procedures.


Log in to reply