@FloridaMan said in Recording Employee Calls at Work in the US:
When I call a company, I often get an automated answer, alerting me to the fact that the call may be recorded, before being transferred to the menu or operator.
If an employee calls me, I'm not notified that the call may be recorded. Should the first thing the employee tells me is that the call might be recorded?
If the call might actually be recorded, heck yeah. There might be cases where they do not need to do that, but it is very unlikely that that employee could know when those cases might come up because it is the physical location of the other party, not the number that they call or where they are based or what their activity is, that matters legally. They could easily be violating federal, state or even international laws.
