@JaredBusch said in SIP, PBX, E911 routing and teminology.:

@JasGot said in SIP, PBX, E911 routing and teminology.:

The provider is Skyetel, and they will not/can not re-write the outbound caller ID based on a calling plan/route. My first choice would be to have Skyetel re-write all outbound caller IDs to be the main number UNLESS the dialed number was "911".

That is not the job of the provider. That is the job of the PBX.

FWIW - there are providers that do this (not us though). Its extremely expensive as you have to own all the phone numbers you are using, and the rates to do this are very high.

SIP Trunking by IP is so much better than registration, we don't even allow you to register.

About a year ago, a customer came to us from one of our competitors that used SIP Registration. A hacker broke into his PBX, and instead of relaying all the calls through his PBX like they normally do, they got his SIP Trunking username & password for his carrier. They then proceeded to register half a dozen systems and burned through tens of thousands of dollars before the carrier realized something was wrong. They then forced him to pay the bill (which is why he quickly looked to move away to us).

I can rant all day about the pitfalls of SIP Registration, but I shall refrain

Maybe this?
https://mangolassi.it/topic/20290/ad-blockers-advice

Thanks for the kind feedback

Tips:

1. Make sure your firewall is not killing the open UDP port. We see this a lot. Especially if the users are working from home.
2. Lower your SIP Registration and NAT Keepalive (or enable the NAT Keepalive if its disabled)
3. Insure you have NAT = Yes in the extension settings
4. Wait for @JaredBusch - he'll probably know what the issue is

@JaredBusch said in Skyetel tenant functionality:

Well, the month rolled, and so I now have a report.

The tenant report is awesomely detailed for those that actually care about sending something on to a client.

In my use case, the client just needed location specific break out, so I only care about the totals. But OMFG the awesomeness of the numbers....

Great work on this part @Skyetel

Thanks @JaredBusch We're really proud of this!

Since @JaredBusch has been kind enough to teach everyone about our Tenant feature, I figured I'd give you guys a preview of this before anyone else - but here's a pre-alpha version of the Tenant Portal. Its still getting love by our front end team, but this is what the dashboard will more or less look like:

Hey Guys,

We released this feature a little while ago, but just did a very small update that automatically turns on fraud alerting for all accounts. For those interested, please have a look at this: https://skyetel.atlassian.net/wiki/x/AYA4KQ

The original announcement can be found here:
https://skyetel.com/introducing-fraud-alerts/

We want you to be safe out there

@Dashrender said in Skyetel defenses tripped:

I have to hand to it to @Skyetel - it's outside of Support hours but they got the notice of my post and came in and responded.

Very awesome!

I hope that at some point Skyetel can hire some people to be in the support desk 24/7 (even if from home) so there is less stress on @Skyetel.

But for now I'll take the win in being part of MangoLassi!

Thanks @Dashrender for the nice words :).

FWIW - we do have on call 24/7, but only for emergency tickets from current customers. But I'm happy that I was able to get you setup!

@Dashrender said in Skyetel defenses tripped:

@Skyetel said in Skyetel defenses tripped:

@Dashrender said in Skyetel defenses tripped:

@Skyetel There is no Support Button on this page.

I just sent you the override code in a PM :).

Fantastic.. thanks

Any thoughts why it was tripped?

I’ll PM you