@JaredBusch said in When does a port-in number show up in the Skyetel portal:

@Skyetel said in When does a port-in number show up in the Skyetel portal:

For future reference, you can actually ask our LNP team to route the phone numbers to a particular endpoint group in the Port Notes for you.

noted. That would, in fact be an awesome additions to the port in page.

We are actually rebuilding the entire porting page and surrounding processes. In a future version, you'll be able to associate it yourself prior to submitting a port request, see all of your pending orders, and Port In fees will be charged upon submission. We also want Tenants to be able to submit LNP requests too.

Thats probably going to be a our next big project once Tenants and Tenant Portal are both out

@JaredBusch said in When does a port-in number show up in the Skyetel portal:

@Skyetel said in When does a port-in number show up in the Skyetel portal:

We delay adding them because once they are added in our Inventory they route instantly on our network, and on our interconnecting peer's networks. To stay compliant with PSTN standards, we don't want to do that until we have FOC

This is why I like to setup routing in the provider portal as soon as I set up the number.

See if you begin to route the number immediately after putting it in a place I can access, that means I will immediately being to miss calls from anyone using Skyetel to call me.

Because I have not yet routed the number to point to any of my Endpoints.

Yes, calls from other carriers will still go to the existing provider, until the port completes. But for anyone else using Skyetel, the call will never leave your network and attempt to route to me potentially before I am ready.

We go back and forth on this, but settled on this method because about 25% of our LNP orders occur before a PBX has even been spun up. Many integrators want to get the port started, and then install & configure the PBX on the FOC date.

For future reference, you can actually ask our LNP team to route the phone numbers to a particular endpoint group in the Port Notes for you.

@JaredBusch said in When does a port-in number show up in the Skyetel portal:

So I started the process of porting two numbers in to a @Skyetel account for a client.

I have the confirmaiton email from Skyetel, but the numbers do not show in my portal yet.

I checked their knowledge base and it does not have nay information on this.
https://skyetel.atlassian.net/wiki/spaces/SUG/pages/59900006/Number+Porting

So, right now, I have no way, within the portal, to see my number port-in status?

I ask because, my normal process is to request a port-in, and then immediately setup the routing for the number so it is ready once it completes the port-in.

Obviously, I can come back to it later, but I find it easier to handle it all during the initial request time.

We add the numbers to your portal within a day or so of us getting FOC. (So keep an eye on your email).

We delay adding them because once they are added in our Inventory they route instantly on our network, and on our interconnecting peer's networks. To stay compliant with PSTN standards, we don't want to do that until we have FOC

@JaredBusch said in Skyetel auto enables billable services without notice:

@Skyetel said in Skyetel auto enables billable services without notice:

@scottalanmiller said in Skyetel is a scam:

@DustinB3403 said in Skyetel is a scam:

It's not about sensitive. Accounting departments can be incredibly cranky about things being negative and not "due". Negative usually means past due, and can get people up in arms.

Normally the system is pay ahead only, that he was able to port with no money on the account is odd. It is, under normal circumstances (and this is pretty standard for trunk providers for many reasons) standard to only allow you to pay ahead and send a notice when you are getting low on funds so that you can "top up", either manually or automatically. Under normal conditions here, I wouldn't expect a possibility of being in the negative.

This is true - our LNP team should not have ported the number without first reaching out to him about having a $0 balance. We made a mistake and we're going to be making sure to clarify that with our team

I intentionally didn't add funds to a new account I setup (but it does have a valid CC linked) and inititated a port request.

New process FTW. Good work @Skyetel

Thanks! We work hard to listen to everyone's feedback!

@Dashrender said in I guess Skyetel doesn't want business:

@Skyetel said in I guess Skyetel doesn't want business:

@Dashrender said in I guess Skyetel doesn't want business:

@DustinB3403 said in I guess Skyetel doesn't want business:

@JaredBusch said in I guess Skyetel doesn't want business:

I never, ever, enter a 1 for anything.
All dial plans are built to use 10 digit dialing or look for the 011 prefix for international.
I didn't pull this out of my ass. It is based on how cell phones have operated for the last 30 years.

I'm not saying you're pulling anything out of anything, nor how it's not uncommon to not need the 1 or 011.

I'm asking how is it not intuitive? You deal with calling plans 24/7 among other things, and thus it's unintuitive for you. Many other people wouldn't see this as an issue at all.

I agree with JB in this case - if you are going to demand the 1, then you should tell us that you want 11 digits in that field. I would never put it in there either - again, as JB mentioned, you haven't needed a 1 on a cellphone in 20'ish years.

Well we can just remove the 1 requirement and/or add it for you. Our network routes on 11 digits by default, and all of our numbers are displayed in our portal as 11 digits, so we tried to stay consistent.

That part is totally fine. But many people, obviously JB and I, are accustomed to only entering 10 digits - so having the system auto handle or, as JB originally said, just put a note above the field saying - requires 11 digits - would be a nice improvement.

Okay - good thinking. I'll add it to our next update for it then

We're working really hard on Tenants right now, so it may take a few weeks before we incorporate this suggestion.

@Dashrender said in I guess Skyetel doesn't want business:

@DustinB3403 said in I guess Skyetel doesn't want business:

@JaredBusch said in I guess Skyetel doesn't want business:

I never, ever, enter a 1 for anything.
All dial plans are built to use 10 digit dialing or look for the 011 prefix for international.
I didn't pull this out of my ass. It is based on how cell phones have operated for the last 30 years.

I'm not saying you're pulling anything out of anything, nor how it's not uncommon to not need the 1 or 011.

I'm asking how is it not intuitive? You deal with calling plans 24/7 among other things, and thus it's unintuitive for you. Many other people wouldn't see this as an issue at all.

I agree with JB in this case - if you are going to demand the 1, then you should tell us that you want 11 digits in that field. I would never put it in there either - again, as JB mentioned, you haven't needed a 1 on a cellphone in 20'ish years.

Well we can just remove the 1 requirement and/or add it for you. Our network routes on 11 digits by default, and all of our numbers are displayed in our portal as 11 digits, so we tried to stay consistent.

@JaredBusch said in I guess Skyetel doesn't want business:

but no payment method added to the account.

This is related to the error you got. Its expected behavior - we just need to fix the error

@JaredBusch said in I guess Skyetel doesn't want business:

I think this is the same as before? So I assume the number port in process is what was updated for that process.

Yes, this is the same as before.

@JaredBusch said in I guess Skyetel doesn't want business:

I'll be calling

@JaredBusch and I just emailed about this. Should be fixed within a few hours - it's an edge case that is related to the payment method.

Hey Guys,

Behold our new sign up page!

From the feedback here, we made the following changes:

1. You can now re-use your mobile number on 5 new accounts per month (so go nuts @JaredBusch )
2. The new field "Direct Contact Number" serves as the direct phone number for the customer; this is the number we call if there is a fraud event or a porting emergency. (so please make it a real phone number)
3. We made it prettier

Thanks for everyone's feedback - feel free to take it out for a spin!