For clarification - our unpublished rates are not exclusively for Resellers, they're available for anyone who calls in. You just need to give us your last month's invoice or account statement for us to review your pricing.
If the pricing we need to beat is extremely low, then we usually want to know what your call volumes are and what platform you are using. This is so we can factor in what technical support needs you may have. If a customer is using a very old version of Asterisk or an old Toshiba system, they are likely to have more technical support needs than customers using a fresh install of FusionPBX. In this case we may decline to offer you better rates unless you have significant volumes to make up for the support time. This is why its all negotiated and not published