@JaredBusch said in Repo issues with Freepbx:

@scottalanmiller said in Repo issues with Freepbx:

Been going on for several days.

No it hasn't.

It has, we started getting the error several days ago.

This issue is now resolved. I had to issue the command git checkout master before the standard upgrade process would work again.

@dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

@scottalanmiller said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

@dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

I would think not changing the organization of the ticket would be a good thing in most cases.

Add an option, but also a confirmation.

Are you sure you want to change this tickets Org to " "?

"Most cases." Problem is, if there are any cases, it needs to be able to be changed. You don't want ticket data going to the wrong entity. I can't think of any case where it would be okay to be locked.

That was my point, allow the change, but confirm it before it's set. You don't want a ticket getting moved from one org to another org with sensitive information in it, by mistake.

Makes sense.

We've confirmed that this is working now.

@dashrender said in Sodium Help Desk: Contacts Empty Intially:

Can you still save your new tickets?

Yes, Chrome on Ubuntu, working fine.

@Dashrender now that you are able to create tickets and so is scott, would you mind resolving this? I've already got that other thing logic ticketid point on my to do list.

@bigbear said in Sodium Helpdesk: An Attachment Has Been Added:

@quixoticjeremy said in Sodium Helpdesk: An Attachment Has Been Added:

This has been resolved and now looks as it should:

0_1502332258554_237e49c0-73f8-4d4b-b32f-53444b300a06-image.png

I kind of miss the old way now where the attachment was a surprise. This way I could troll another person in the ticket system.

But I suppose practicality dictates the current way.

So is it an internal only ticket system or something the end customers log in to as well?

We do have plans in the works for client portal so that end customers will be able to see external facing notes etc. Not sure when that is going to happen yet but it is a priority, absolutely.

@nerdydad said in Sodium Monitoring Request: Confirm on Delete:

Maybe not all IT admins (namely helpdesk techs) need the capability to delete.

Already something that has been noted, while it hasn't been fully implemented you can see that this functionality is being built in with the admin module in terms of group permissions settings. So yep this will be covered (and very soon).

@wrx7m said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

When making a new ticket, several of the fields are failing to populate.

0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

@QuixoticJeremy @QuixoticJustin

Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

Each ticket can have different information.

NTG is a contact / Org so yes.

I would check, but seemingly can't log in today.

I'm waiting on my IT to wake up so that I can figure out what is going on.

I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?

lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)

Every time I hear/read that phrase, I think of this -
Youtube Video

LOL well played sir, well played. And now I want to watch the matrix trilogy....