@hobbit666 said in How can we recover data from Hard Drives were on RAID 10 without controller?:

@CCWTech said in How can we recover data from Hard Drives were on RAID 10 without controller?:

You don't need a RAID card, in fact don't use one. There is a chance it will overwrite your data. Clone the drives, ONLY work on clones, never on patient drives.

UFS Explorer Professional
ReclaimMe Pro

What would you recommend for the cloning side of things?

If the drives are healthy, something like ddrescue does a good job. Cloning the entire drive (even empty sectors) is best.

If the drives are NOT healthy, you need professional data recovery equipment. (Ace Labs PC-3000 or at minimum a Deepspar DDI4). If you have a drive with a physical problem and you try to image it w/o professional data recovery gear, you have a good chance of never seeing the data again.

You don't need a RAID card, in fact don't use one. There is a chance it will overwrite your data. Clone the drives, ONLY work on clones, never on patient drives.

UFS Explorer Professional
ReclaimMe Pro

@jmoore said in What Are You Doing Right Now:

Donation made also.

Thank you very much!!! You really helped. Thank you!

@EddieJennings said in What Are You Doing Right Now:

@CCWTech said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@Karlita's mom has a brain tumor and medicine is quite expensive. A GFM page has been set up by @CCWTech to help raise funds for her medical expenses. They are in Nicaragua where the economy has collapsed from both the war and COVID so times are very tough there. Even a small amount makes a big difference. Thanks.

https://www.gofundme.com/f/medication-for-brain-tumor-treatment

Thanks for sharing this @scottalanmiller They really need our help. Anything above the goal will be used for her other medical expenses.

Donation made.

Thank you so much Eddie, it's very much appreciated.

@scottalanmiller said in What Are You Doing Right Now:

@Karlita's mom has a brain tumor and medicine is quite expensive. A GFM page has been set up by @CCWTech to help raise funds for her medical expenses. They are in Nicaragua where the economy has collapsed from both the war and COVID so times are very tough there. Even a small amount makes a big difference. Thanks.

https://www.gofundme.com/f/medication-for-brain-tumor-treatment

Thanks for sharing this @scottalanmiller They really need our help. Anything above the goal will be used for her other medical expenses.

@DustinB3403 said in AVImark support has stated that running virtual servers can result in a 40-50% data loss or complete destruction of your server.:

@Dashrender actually it would mean someone made business technical decisions.

Exactly. We would never recommend using AVImark. Hence the earlier suggestion of more modern software like Vetastic.

@Dashrender said in AVImark support has stated that running virtual servers can result in a 40-50% data loss or complete destruction of your server.:

@scottalanmiller said in AVImark support has stated that running virtual servers can result in a 40-50% data loss or complete destruction of your server.:

@dbeato said in AVImark support has stated that running virtual servers can result in a 40-50% data loss or complete destruction of your server.:

@scottalanmiller All I am trying to get to is that if the tech said that you contact them again and as for a manager or supervisor and check the facts with them. I am not defending the vendor or the tech. This is what I would have done knowing what are the recommendations regardless of what the tech tells me.

This is a tough one, because there are two parts. One is that the tech said something wrong about the support. And the second they flat out lied out risks.

Escalating can be done by the customer, but the customer doesn't have the knowledge or resources to do so easily. Especially when faced with totally falsified facts coming from the only person who , in theory, is supposed to actually know. Any escalation means more than asking for verification, but calling out someone as a liar.

Right - so if the customer doesn't know - how is management ever supposed to find out to fix the problem?

This whole thread wouldn't exist if not for the OP's involvement in the project, and he KNOWS the tech is wrong - and hopefully, on behalf of his client - he will call management at the vendor and inform them of the mistakes of their tech. Now - the question is who pays for that time? His client? himself/his company? In order to make the world a better place, it needs to be done, so the offending company has at least a chance to become better because they become aware of a problem, but I also see it as who takes it on the chin time/money wise to inform them?

When a client chooses to use this software, they are essentially choosing the poor support and higher costs. There are no illusions of this being a modern well written software.

@Dashrender said in AVImark support has stated that running virtual servers can result in a 40-50% data loss or complete destruction of your server.:

@CCWTech said in AVImark support has stated that running virtual servers can result in a 40-50% data loss or complete destruction of your server.:

@dbeato said in AVImark support has stated that running virtual servers can result in a 40-50% data loss or complete destruction of your server.:

@scottalanmiller All I am trying to get to is that if the tech said that you contact them again and as for a manager or supervisor and check the facts with them. I am not defending the vendor or the tech. This is what I would have done knowing what are the recommendations regardless of what the tech tells me.

So many companies hide behind this, where you have to call in, hold for 20-30 minutes get a crappy tech and then rinse and repeat.

This proves that companies KNOW they are giving out bad information but don't care. Or, don't care to a degree that they even care to know if that is happening.

In that case, the company has to 'own' what the techs are telling clients. There is no plausible deniability that it was just one tech that messed up.

This is seemingly the root of it. AviMark - are customers calling and getting to management and complaining that techs are telling them (the customer) information that contradicts their own published statements, AND management is not doing anything about it?

No way to get to actual management. Tech support is the face of the company. You can talk to a low level supervisor but that's it.

@dbeato said in AVImark support has stated that running virtual servers can result in a 40-50% data loss or complete destruction of your server.:

@scottalanmiller All I am trying to get to is that if the tech said that you contact them again and as for a manager or supervisor and check the facts with them. I am not defending the vendor or the tech. This is what I would have done knowing what are the recommendations regardless of what the tech tells me.

So many companies hide behind this, where you have to call in, hold for 20-30 minutes get a crappy tech and then rinse and repeat.

This proves that companies KNOW they are giving out bad information but don't care. Or, don't care to a degree that they even care to know if that is happening.

In that case, the company has to 'own' what the techs are telling clients. There is no plausible deniability that it was just one tech that messed up.

@dbeato said in AVImark support has stated that running virtual servers can result in a 40-50% data loss or complete destruction of your server.:

@scottalanmiller So are they saying they won't support the customer vendor because the Avimark server is virtual?

If I understand you correctly, the customer was told by support that they wouldn't support it and that the server would lose data or completely crash.