@Dashrender said:
In the US at least, Scott is correct - these places don't care about repeat sales, they only care about this one sale today. Specialty stores care about repeat business, but big box stores.. nah.. they know there are 10 more people behind you looking to buy something.
Well it isn't that they don't want repeat sales. It is that there are many factors:
Many (most) customers never evaluate the advice that they were given to see if it was good so are just taken advantage of over and over again.
Switching stores would mean admitting their own mistakes of the past and most people would rather make the same mistake twice and claim it was not a mistake than to fix their behaviour and not make the mistake again.
There might not be other stores available or they may have no idea where to go.
I hate Best Buy, but sometimes they are what is around. But I never ask them for advice, that would be ridiculous, obviously they have no idea about cables, audio equipment, computers, whatever. They know less than random people on the street in most cases.