@bnrstnr
Thanks. My Bad. Eyes must have been goofy... 🙂

@jaredbusch I just meant that @bigbear could upgrade his debian to 9 then do this if he wanted.

@jaredbusch said in How to change your user folder locations with Cinnamon or Gnome 3:

As someone upvoted this post recently, I thought I would circle back. I am using simlinks in all my Fedora systems now.

This just never worked exactly as advertised. It mostly worked, but never completely.

I also use symbolic link with Linux and Windows too. For Windows, it keeps me from messing with the default user shell folders / shell folders path or the need to move the locations. And with Linux, I don't have to mess with the user-dirs.dirs file.

Highfive is a great product. I helped a client demo it, but they decided they did not want to get into actual video conference meetings after using it for a few meetings.

@dashrender said in Trying to set up Hyper-V Server 2016, ripping my hair out:

I’m confused on the Hyper-v admin you made. Was it local on Hyper-v? If yes then how could any other computer log into itself as that user?

I chose option 3 from the sconfig menu ("add local administrator") and then for that I chose a domain user. Then, I was attempting to connect to my Hyper-V server through the Windows 10 Hyper-V Manager as that user.

@jimmy9008 said in Helpdesk/Training Department:

@scottalanmiller said in Helpdesk/Training Department:

@jimmy9008 said in Helpdesk/Training Department:

@scottalanmiller said in Helpdesk/Training Department:

@jimmy9008 said in Helpdesk/Training Department:

@scottalanmiller said in Helpdesk/Training Department:

@jimmy9008 said in Helpdesk/Training Department:

@scottalanmiller said in Helpdesk/Training Department:

@jimmy9008 said in Helpdesk/Training Department:

Being able to charge for this means I can build the team faster to improve support. As we get more customers, the number of personnel will need to increase offering support... at cost. Currently, this is met with no charge to customers at all, and were just about able to make the finances work. However, It needs to be monetized to make it sustainable...

Do you think such a way is sensible?

Edited: to explain a little.

It is extremely hard to do in practice. If you really want to do this, the only way that I have seen it work is to offer phone support at one tier, email at another, etc.

Hard, nothing wrong with that. Worthwhile - yes. Worth being hard, yes. If were able to monetize some of the support, that will help financially - a lot actually.

But just to be clear... I mean hard in the "never seen it work, ever" sense. Support and SLAs are very tough things to put together. I can't even picture how it's possible to make it work.

Then, how do other companies stop support services for customers from burning through cash?

Single SLO / SLA level, not tiers that depend on intentionally lowering quality to lower tiers. Have you seen any support company with a model like this? This works for shipping and stuff with hardware, because you use cheaper shipping options to make the tiers. But for support, you can only make this work by ignoring customers to make them "suffer" for not paying for the better service.

A few, such as Bonitasoft, a BPM solution. They offer such a setup. I don't see a single SLO/SLA working - for our typical customer, the free tier will work. Say 70%. For the other 30% or so, I could picture a premium service, if offered, being accepted. If the only option was that service, paid, we would lose 70% of business.

How would the premium work? And don't say SLA, how will the helpdesk behave to make it work?

I could see the phone option like discussed working. For example, if free, you email and that goes in to something like Helpscout, and well respond as and when we can. Typically within a day (although, that information could be internal only). If paid, you get email/Helpscout, but also a phone number to get straight through to us, and a support desk member you've been assigned as a main point of contact, perhaps quarterly reviews to see how we can further help them etc...

That stuff I see work because you are given them solid options that don't require taking something away from other tiers to make it make sense.

@jaredbusch said in Fax: Sangoma FAXstation:

@bigbear there was a lot of random speculation about the service earlier. In the thread. The entire concept of it generating an email blows my mind. No where does it ever state anything like that happened @scottalanmiller

It is poorly explained all around in their marketing. I saw it for years and forget how I ended up trying it. It was also horribly named before as FachsBachs or something crazy. FaxxBochs.

Its online supposed to be a "Cyber Monday" thing?

@dims said in Is the 3-2-1 rule antiquated?:

the majority of the previous cases of implementing such solutions indicates that the most popular would be the one where the data would first be replicated between 2 hosts, on site and one off prem.

Yes, because normally that is insant, you'd not want to wait for the WAN copy before making the local one.

@jackcpickup said in Korora Desktop Rollcall:

@scottalanmiller said in Korora Desktop Rollcall:

@jackcpickup said in Korora Desktop Rollcall:

Really like Fedora with KDE Plasma atm. Trying Deepin on my laptop too

Deepin is surprisingly good.

Love the look of it and my touchpad feels pretty good on it. Nextcloud client isn't proving very stable atm though, having to configure it again. Followed your guide setting that up (top result on Google!)

NC has been totally stable for me on Deepin.

@tim_g said in PowerShell Regex - How to remove everything after first line?:

Actually, I'm sticking to this:

$compName = Get-WmiObject win32_ComputerSystem | Select-Object -ExpandProperty Name if ($compName -match "WINDOWS") { $dellTag = Get-WmiObject win32_bios | Select-Object -ExpandProperty SerialNumber Rename-Computer -NewName $dellTag -Force -Restart } Exit

Compared to sed, that makes my head hurt. Glad you got it sorted, and an example for when I'll need to do the same thing.

@hobbit666 said in CrashPlan Getting Out of the Home Backup Business:

I'm interested in getting something for my Mum, as she has large amounts of photos (not in size just in numbers)

Think I wont more of an archive system, as today she might have photos from 2001 - 2017 filling her HD, so if I deleted them, then after the next "backup" ran these would disappear? next time the backup is ran???

Yes, this is how backups work.

What you are wanting is storage, not a backup.

@dashrender said in Intel finds critical holes in secret Management Engine hidden in tons of desktop, server chipsets:

Here is a program Intel put together to tell you if you are vulnerable to this and several other security flaws they have found.

https://downloadcenter.intel.com/download/27150

But be warned, it's written by a company known to not understand security or be concerned about its customers. So...

I mostly get my products from NewEgg and CDW. My current CDW rep is pretty good. The best thing about my rep is he admits software licensing is crazy and talks with his team to find me the right licenses every time.

YMMV but I give a +1 lately to CDW. I have been to a couple local events and they admit they will not be the lowest price but are trying to offer better services and side benefits.

After reading many SW/blog posts by SAM, I do watch out for the VAR related issues.

Edit: - As for finding the right MS software licenses on CDW, don't waste your time. If you don't find the correct MS Part-# just ask your rep to find out. As you found out CDW will list every single license from all types of MS contracts (Government, Open Value, Open License, 0-5 users, 100+ users, 500+ users). It is not worth the pain. It is better if you ask your rep, "Can you find me a W2016 Standard License with 16 Cores?" or "Can you find me 20 2016 RDS User CAL's under my Open Value license?"

@nagendra said in How to Add External Email Address in Zimbra GAL:

Thanks everyone it working.. i had created galsync account previous i just imported external email ids..

Yeah, importing the COntacts with CSV or other source like AD will work.

@mike-davis said in youtube video downloader:

@jaredbusch said in youtube video downloader:

someone asked this question on here like 3 or 4 weeks ago.

Sorry about that, searched and found someone recommended:
http://keepvid.com/

I tested it and it works. My only concern is that an end user will click on one of the other links and download something they shouldn't...

Can't fix user.

@travisdh1 said in Updating Fedora 25 to Fedora 26 with DNF:

Fedora 27 Server note: The server edition hasn't been released yet according to https://getfedora.org/en/server/download/.

Using @scottalanmiller's upgrade instructions, it happily goes to 27.

That has nothing to do with DNF upgrades.

@travisdh1 said in How to install SuiteCRM 7.8.3 on Fedora 25 Minimal:

Just thought I'd report back that these instructions are still working for

Version 7.9.7
Sugar Version 6.5.25 (Build 344)

Just installed a local copy to see if it'll meet our needs for user tracking and such. Will probably pay for an instance on Hostadillo if it does.

Guess it's my day to resurrect old how-to threads.

Not bad timing. I am installing this for a client this evening.