@nadnerB said in Trying to find a good, on-premises, multi-department help desk application:

@Kelly said in Trying to find a good, on-premises, multi-department help desk application:

@nadnerB said in Trying to find a good, on-premises, multi-department help desk application:

@Kelly said in Trying to find a good, on-premises, multi-department help desk application:

@scottalanmiller said in Trying to find a good, on-premises, multi-department help desk application:

@Kelly said in Trying to find a good, on-premises, multi-department help desk application:

I was just talking to some vendors about this at a conference recently (yesterday). One of the ones that really caught my eye was TopDesk. I don't know if they support on-premises deployment or not, but I think the others might check the right boxes. I have no idea on pricing, but I believe they were the ones that do their licensing based on FTE count (due to having a broader focus than just ITSM).

Not one that I've heard of before.

There were quite a few that were there that I'd not heard of. This my first interaction with them. They've been around for quite awhile. It may be that they're more well known in the European market since they're based in the Netherlands.

Their back end for the hosted system is written in Dutch but they do provide some kind of translation ($Dutch_word = $English_word) so you can poke about. Also, they (TopDesk) must do the software upgrades (logging in remotely and doing the work). Not your team.

They also now have a SaaS version but that's not one of the OP's requirements we couldnn't get away fast enough.

(I inherited workig with it).

@nadnerB Are these issues that linger with the current version, or not? It would definitely remove them from the running if they persist.

From what I've seen of the new version, it's just an upgrade to what we had. They don't appear to have made any drastic changes, just GUI, and maybe a few "catch up features"... cue the Jurassic Park Effect thoughts.

Points of note:

Their customer portal is locked away, so you have to be a customer first before seeing anything in their walled off community. No backgrond automations Ticket visibility was a huge issue Lacked basic functions of modern helpdesks

The good things of the on-premesis install

We had unlimited agents Can be set up for multiple departments (which we had but that department bailed and followed us to FreshService)

I found that there was a specific way of thinking to operate it and there was little flexibility (one way to do things), settings were buried and difficult to find. Granted our setup had been poorly managed for years but the sales guy couldn't convince us that there had been dramatic changes since the last upgrade (several years), or that they could meet all our "Have to have's"/Deal breakers

Good feedback. Thanks.

@JaredBusch said in Anyone play around with VR?:

@Donahue said in Anyone play around with VR?:

I read about the Hololens2 yesterday, it seems promising. The $3500 price tag isn't ideal but if it worked might be worth it. But I don't know how far I could test or confirm that a system like this found function for us without just buying it and testing it. It may have to end up being one a speculation cost if it doesnt work out, but all of this stuff is completely new to us. I think we have applications for both VR and AR, depending on the circumstances, but I think that AR is probably the harder one to pull off.

I don’t know of any AR better than hololens, even with the small view space of the first one.

Yeah, for what it was/is... the hololens was amazing!

@JaredBusch said in It's been a while...:

I have always assumed that means there are some, likely, fringe issues that are just common enough that they don't want to mark it stable yet for the upgrades.

That is exactly right 😉

@Dashrender said in Windows 10 Screen Shot No Longer Working:

This might help you find or reset it
http://hkcmdr.anymania.com/

Thanks, will try it.

@jt1001001 said in SIP, PBX, E911 routing and teminology.:

I spent nearly 6 MONTHS with their engineerig and support to finally get E911 working correctly

Good to know!

@JaredBusch said in Updating plex on Fedora:

@black3dynamite said in Updating plex on Fedora:

Got the script part done. Just need to create schedule for it.
https://gitlab.com/black3dynamite/scripts/blob/master/Plex/Upgrade-Plex.sh

I assume you could expand this to other systems. But I never checked.

Right now its set up for Fedora and maybe CentOS 8.

Congrats 🐶

@Emad-R said in Researching Mailing List Email Server Options:

So you dont want the SMTP server part, just the sending to many and if a user opt to be removed that will auto reflect ...

Either way. If we handle the SMTP that's fine. If we don't, that's fine.

@Dashrender said in What Chocolatey packages do you install?:

@JaredBusch said in What Chocolatey packages do you install?:

my Windows VM used for minor development of shit.
d75952e1-8c14-4442-998a-875fc2f7f451-image.png

I assume those KB's come from other packages you have installed?

Yeah. I never intentionally installed any of them.

@JaredBusch said in Acquiring Toll Free Numbers.:

@BraswellJay The hard part is getting a specific number, not the call routing.

@JasGot
You have to request it. There is no automated form for it to my knowledge.
6e18fc53-acab-45dc-b4fd-44402178d179-image.png

Thanks @JaredBusch that works just like Skyetel, you have to call them. It was easy peasy. Good to know that voip.ms can do it too!

@Pete-S said in SmarterASP.Net - Ransomware Encrypted:

@PhlipElder said in SmarterASP.Net - Ransomware Encrypted:

Those in it for the money are after the low hanging fruit. The easy cool seven figure hit.

Yes, but the lowest hanging fruit has already been picked. Ransomware before 2017 was directed to consumers. Nowadays it's enterprises, government, health care etc that are attacked. What used to be the work of hobbyists have now turned into organized crime for the pros.

There is even RaaS, ransomware as a service. Sophisticated ransomware is developed and then sold as a service to criminals that pay with a percentage of the income. A win-win situation so to speak...

At this point we might as well just throw in the towel eh? 😛

15e84ef1-d057-4aa7-936c-0514976f7866-image.png

Credit: https://www.malware-traffic-analysis.net

User training. Patching ... and ?

@scottalanmiller

Did you ever solve this problem? Just wondering what you solution was if you did.

@JaredBusch said in ConnectWise Zero Day?:

Bad documentation and stupid users.

ScreenConnect has never needed more than ports 8040 and 8041 opened.

The article is talking about ConnectWise Automate

@travisdh1

yh all works just the import/export thing is not 100% if you have 2 awx instances

@rhya said in alternative way to copy stuff with read access:

I am using fedora 22.

Fedora 31 is current. F22 is insanely ancient.

Thanks

@scottalanmiller
Just found this thread. I love AquaMail. Been using it for years. It's worthy of mention!

Not sure anyone mentioned HostiFi. You can get a free account for a single site.

https://hostifi.net

@Dashrender said in Folder Redirection - GPO - W7 to W10:

@PhlipElder said in Folder Redirection - GPO - W7 to W10:

@Joel said in Folder Redirection - GPO - W7 to W10:

@Dashrender Always giving me sound advice. Thanks Dash. I actually figured this out whilst on site earlier today and just saw your responses.
Adding the computers into the security group we had for FolderRedirection and forcing a GPO update did the trick. Cheers

It's better to place the GPO on the User side not the Computer side. Any membership changes are instant not waiting for the 90 minute refresh threshold for Computer policies.

I use both. Some items are machine dependent some are user.

For user endpoints we only use User based policies. It's a lot easier to manage especially if changes need to be made. Log off, log on. Done.

I've seen issues with search for the last week or so. A few people here have been unable to search public folders or their inboxes on and off. Supposedly resolved. We'll see...