@DustinB3403 said:
How come my users never understand the simple things, like how to connect to the VPN. Launch the application, click connect, enter your password.
Probably because no one makes them. People rarely learn how to do things if they are not required to. Why bother if you can have someone else do it for you.
I support in many cases that it might be more efficient for some tasks, maybe not connecting to the VPN, be done by IT if they are not common or simple tasks.