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    Topics

    • gjacobseG

      ARE.YOU.KIDDING.ME???!!

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      gjacobseG

      @nadnerB said:

      @g.jacobse said:

      So, several months ago the cable service was cut when the city came in a had to put in new drain line. It took about four days to get service resourced.

      Well would you believe THEY CUT THE SAME LINE AGAIN?

      What is wrong with people... UGH.

      What happened to calling 811 before you dig?......

      If your 811 before you dig is the same (or similar) to our 1100 before you dig, then this is good,obviously, because there is less chance to cut a cable

      However, not everything is done the way the documentation says that it is. While onsite, the person laying the cable might decide to take a different route with the cable to save money/avoid something unforeseen/whatever. This rarely makes it back to the documentation. So the 811/1100 crowd might say "no worries, all good" but the neighbourhood phone lines are buried right where your about to dig...

      True.. this is why cable, water, gas, power lines are 'toned' They are able to tone the line starting either from the service point or from the building...

      So - I get to be an irate person tomorrow when I call.. This in addition to waiting for TWC to install a new modem at a remote site (apartment for the DVR). Not a secure closet,.. a linen closet in the tenants apartment... UGH!

    • gjacobseG

      SharePoint: suggested starting point

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      Reid CooperR

      Some good books are a great way to start. Build some connected, foundational knowledge together. Way better than Googling stuff for getting the basics down. Helps to not miss things that don't come up as "problems."

    • gjacobseG

      Office 365: Outlook error

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      gjacobseG

      This is rather frustrating.

      User Account setup completes normally, but when you open Outlook it asks for a password repeatedly. When you hit cancel you get this 'error'..

      I found another KB which didn't do any better either.

    • gjacobseG

      ManagedEngine: Service DeskPlus OD: General Question

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    • gjacobseG

      freeNAS: Tape backup option?

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      gjacobseG

      Hmm...

      Oh well.. I might just stick an MS OS back on an old PE box and use NTbackup.. It's simple,.. but doable.

    • gjacobseG

      Office 365: Automap Shared Mailbox

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      gjacobseG

      @Dashrender
      Not a real problem - just unexpected I suppose. I just expected to be able to disconnect from a mailbox like you can on Exchange (local). It's not a bad issue per say.. Right now I am in most if not all the shared boxes as a safe guard while I'm still configuring and setting things up.

    • gjacobseG

      ManageEngine: Ondemand - Dual Roles

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    • gjacobseG

      Office 365 Disclaimers: Internal / External

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      C

      Ugh, our country is falling apart but our politicians still find the time to dick around with trivial legislation telling us what we can and can't do.

      We've just implemented a signature management system by these boys www.exclaimer.co.uk, primarily to embed our company logo into all outgoing e-mails. This works a treat with on-premise Exchange and Marketing love it (by default, anything Marketing love, I hate). They also do an Office365 version.

    • gjacobseG

      Old to New: MX pointed

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      gjacobseG

      One thing I got ahead of myself on was my mail.(domain) A Record.

      I deleted it at the same time i changed the MX. While the MX record is the important one, the A Record pointed the mail.domain so they could get to the old email from outlook.

      Pointed it back so they can (should be able to) get the last message in the old pop setup... includes a link to the new portal.

      Things have gone okay thus far.

    • gjacobseG

      UGH - Like post an answer already!!

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      thanksajdotcomT

      Besides, you're looking at being on hold completely wrong. That is FREE TIME for you! People can't pull you away for anything short of the server room being on fire because you're already on hold for another issue. So put the phone on speaker, mute your phone, and start doing stuff that you can setup to run and just let run. Run updates. Check the servers for whatever. I've worked many helpdesk jobs, and hold time is GOLD! Rarely are you given such a perfect opportunity to multi-task. When they pick up the line, take 20 seconds or less and wrap up what you're doing and go back to the original issue.

    • gjacobseG

      ManageEngine: Ondemand - Print ticket

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      gjacobseG

      @JaredBusch
      I had the wrong version installed.. Support sent me:

      ME ServiceDesk (Plus)

    • gjacobseG

      GoFundMe

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      thanksajdotcomT

      @Minion-Queen said:

      I have used Gofundme it is a great but the spam is horrible. I had someone who donated just put in stupid stuff for their email. So I am pretty sure people put in fake emails so that don't get spammed a ton.

      In this case I would send this to junk or black list it if you have the ability to. Unsubscribing just encourages more contact and gets you on mailing lists.

      I recently setup filters for almost everything in my email. GoFundMe definitely blasts emails relentlessly.

    • gjacobseG

      Office 365 Account changes

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      scottalanmillerS

      LOL, glad that it is working now.

    • gjacobseG

      Remote Outlook: Configuration

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      NetworkNerdN

      @g.jacobse said:

      @NetworkNerd
      Exchange 2003

      Give this a try:

      The registry modification steps listed below should be the same regardless of whether the computer is running XP, Vista, or 7. The registry modification MUST be done while logged in as the user who needs to use Outlook Anywhere.

      *Outlook 2003
      No registry modification is needed.

      Outlook 2007

      Click Start, click Run, type regedit in the Open box, and then click OK. Locate and then click the following subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\RPC. If the RPC key does not exist, you will need to create a new key within the Outlook folder. On the Edit menu, point to New, and then click DWORD Value. Type DefConnectOpts, and then press ENTER. Right-click DefConnectOpts, and then click Modify. In the Value data box, type 0, and then click OK. Exit Registry Editor.

      Outlook 2010

      Click Start, click Run, type regedit in the Open box, and then click OK. Locate and then click the following subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\RPC. If the RPC key does not exist, you will need to create a new key within the Outlook folder. On the Edit menu, point to New, and then click DWORD Value. Type DefConnectOpts, and then press ENTER. Right-click DefConnectOpts, and then click Modify. In the Value data box, type 0, and then click OK. Exit Registry Editor.

      For a New Mail Profile...
      The following steps must be performed with Outlook closed.

      In Control Panel, click Mail. Click Show Profiles. Add a new profile, and name it whatever you want. Once the Add New E-mail Account Wizard launches, choose the option to manually configure server settings or additional server types. Next, choose Microsoft Exchange as the E-mail Service. This may show up differently in different versions of Outlook, but select the option that mentions Microsoft Exchange. Enter mail.yourdomain.com (or whatever the public-facing DNS record for your mail server is) as the Microsoft Exchange server, and make sure the box labeled "Use Cached Exchange Mode" is checked. The User Name should be the full name of the user you are setting up. Click the More Settings button. Click the Connection tab. On the Connection tab, check the checkbox for Outlook Anywhere. Then, click the Exchange Proxy Settings button. Enter the public address of your mail server (DNS A-record or ip of your mail server) as the server name. Enter msstd:publicdnsoriphere as the proxy server address. Make sure the option for fast networks is not checked but the option for slow networks is checked. This will allow computers at our main site to connect to the Exchange server as they normally would but use Outlook Anywhere when off site. Change the authentication type to Basic Authentication. Click Ok and then Ok again to return to the Microsoft Exchange Settings screen. Click the Next button followed by Finish. If prompted for credentials, enter them in the form domain\username, and then enter your Windows password.

      For an existing Mail Profile...
      The following steps must be performed with Outlook closed.

      In Control Panel, click Mail. Click Show Profiles. Choose the profile you want to edit and click Properties. Click the E-mail Accounts button. Select the e-mail account in question, and click Change. This should open the Microsoft Exchange Settings menu. Click the More Settings button. Click the Connection tab. On the Connection tab, check the checkbox for Outlook Anywhere. Then, click the Exchange Proxy Settings button. Enter the public address of your mail server (DNS A-record or ip of your mail server) as the server name. Enter msstd:publicdnsoriphere as the proxy server address. Make sure the option for fast networks is not checked but the option for slow networks is checked. This will allow computers at our main site to connect to the Exchange server as they normally would but use Outlook Anywhere when off site. Change the authentication type to Basic Authentication. Click Ok and then Ok again to return to the Microsoft Exchange Settings screen. Click the Next button followed by Finish. If prompted for credentials, enter them in the form domain\username, and then enter your Windows password.

      Now, if all of this still does not work, try opening a VPN connection from the site where the machine is to the site where the mail server is, opening Outlook, logging in, letting the mailbox pull down from the server for the first time, and closing the VPN and logging back into Outlook. It should work after that.

    • gjacobseG

      Outlook 2010: iMAP config - TWO .PST files

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      DashrenderD

      Why are they still connecting to the old at all? Wasn't all of their data imported to O365?, isn't all the new email flowing through O365?

    • gjacobseG

      Help Desk / Ticket software

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      gjacobseG

      @Vidya - Don't know if you are still able to assist, but some assistance would be welcomed.

      THank you.

    • gjacobseG

      RAID1: 159GB - Physical 250GB drive

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      thanksajdotcomT

      @scottalanmiller said:

      Ah ha. Well that would do it 🙂

      Indeed it would.

    • gjacobseG

      Budget Backups: Which is better

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      C

      @scottalanmiller said:

      4% is not a reasonable failure number. 3% is a best case for the best drives. External USB arrays don't get those drives. 3% is not achievable by those drives even under ideal (fixed, datacenter) conditions.

      Who says 4% is not reasonable? Also, define failure. My understanding (please correct me if I'm wrong) is that a server will fail a drive if it reports a certain number of errors (or any errors?), but that doesn't mean the drive won't work or that the drive will have data loss does it? So many of my external drives may actually have errors (or have had temporary errors - the drive could fail to read, then try again and succeed) but they weren't errors that caused data loss (they weren't fatal errors) so were undetectable to me and didn't compromise my backups, even though a server would have failed them. To use our car analogy, a car can fail in lots of different ways without preventing you from completing your journey.

      If 30% is realistic, then the probability of 17 drives (that's the number I get through a year) working without errors over the course of a year is 0.23%. Even with such a small sample size, that's a small enough number to make me doubt your figure. A 4% failure rate, gives me a 50% probability of being error free. Throw in dozens of laptops, and dozens of portable hard drives that I've looked after over the years, and 4% sounds a reasonable reflection of my experience, with a reasonably large sample size.

      The figure that really matters is the probability of taking one of those drives after a site disaster and attempting a restore and having it fatally fail. I reckon that figure could be around 1%. I reckon human error is a much bigger risk to recovery failure than physical error (like the classic one of discovering you were using a cleaning tape as your backup).

    • gjacobseG

      Adobe Acrobat 7 Pro: CD / Download

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      thanksajdotcomT

      @g.jacobse said:

      @Dashrender
      Thanks - I had forgotten about them.

      cutePDF Professional

      $49 per lic

      FoxIT

      $103 per lic

      Adobe

      $14.99/month per lic

      Nuance

      $149 per lic (pre NPO discount)

      Yup. I'm not sure if all those have all the features you need. However, it's worth looking into.

    • gjacobseG

      iPad Disabled: Connect to iTunes

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      T

      Glad you got it fixed. My last time dealing with an iPad was a bricked on and the customer had to take it to the Apple store.

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