ManageEngine: Ondemand - Dual Roles
gjacobse last edited by gjacobse
Well - I'm back to working on get things set up and running right with ME-OD.
@JaredBusch and I have spoken shortly on this already and I have a single email address with 2 aliases.
[email protected] is the main
Are aliases of of Service Desk and as he has explained and as I have read, you can do this to route tickets to the appropriate group.
However, it's not running like I think it should. I asked in the Help - Forum for ME-ODSD, and got a response, but it doesn't make sense.
Main Groups list
I don't see how this is going to route to the technicians in the group.