ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    ManageEngine: Ondemand - Dual Roles

    Scheduled Pinned Locked Moved IT Discussion
    1 Posts 1 Posters 383 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • gjacobseG
      gjacobse
      last edited by gjacobse

      Well - I'm back to working on get things set up and running right with ME-OD.

      @JaredBusch and I have spoken shortly on this already and I have a single email address with 2 aliases.

      ServDesk@ is the main

      • Support@
      • Facilities@

      Are aliases of of Service Desk and as he has explained and as I have read, you can do this to route tickets to the appropriate group.

      However, it's not running like I think it should. I asked in the Help - Forum for ME-ODSD, and got a response, but it doesn't make sense.

      Dual Roles](https://forums.manageengine.com/topic/business-rules-dual-roles)

      Main Groups list
      ME-OD-Groups.png

      Information Technology:
      ME-OD-Groups2.png

      I don't see how this is going to route to the technicians in the group.

      1 Reply Last reply Reply Quote 0
      • 1 / 1
      • First post
        Last post