@coliver said:
We have a great Konica press-quality printer, it has amazing quality but we have to have the maintenance guy come in every 2-3 weeks to do re-alignment/repairs. During our busy season he is in every 2-3 days...
From talking to other colleagues this happens across all vendors - I'd say we have Konica out every 4-6 weeks to work on something, though this rarely means downtime. It's much better than the near weekly visits from Toshiba (and the Toshiba was offline 1 day in ten while we had it).
Our general office MFPs are all Sharps through the same company. Two of them we own outright with a maintenance agreement, the third is still under lease. We see that maintenance guy once every six months or longer.
Our desktop MFPs, Laniers, have a normal volume around 10K/month. They see service about every 4-6 months.