@Pete-S said in ASA 5516-X Intermittent Downtime:
On the contrary, it tells us a lot about the business needs. Since the business decided to call him in the middle of the night, someone decided the firewall was important enough for them to do that, instead of waiting until the morning.
Maybe nobody brought up the HA option when the firewall was put in place or the need wasn't there at the time.
That someone was willing to call to report an issue truly tells us nothing. I get called off hours about truly worthless things all the time. Just because one person thinks that they should call and knows how to call doesn't mean that someone has assessed value. But that someone didn't buy HA tells us that at least at some point, someone decided HA wasn't worth it. That might have changed, and maybe they were wrong even at the time, but that decision of HA or no HA was made and a design built around that.
The business isn't who necessarily called him, that denotes a key decision maker representing the company. All we really know is that someone working at a site decided to notify him. Fall all we know that was an intern who just happened to find his phone number. Or it was the CEO, we just don't know. That someone decided to call because they noticed something has to be taken with a grain of salt as we don't know who they were, or what they expected. Maybe they thought support was 24x7 and that it was their job to report things by phone whenever they happen. That's not uncommon and wouldn't give us any insight into the business' evaluation of the need.