Microsoft SAM programs are voluntary services...
A compliance audit is a mandatory review of a company’s use of Microsoft’s products and services...
These compliance verifications are initiated across less than 5% of Microsoft’s licensing customers worldwide
But ignoring things like:
We believe that SAM can be a strategic advantage for all our customers
I don't look at it as bleakly as you do. You in no way told the receiver they couldn't receive it, you told them they have to use a different method to receive it. Is it a good experience - I'm not going to argue that point, frankly I don't care as long as it works.
But you did... you sent them an email and the email didn't include the payload, it told you to go look in another system for the payload that didn't arrive (the princess is in another castle.) Why did you need the email if email isn't delivering the message? It's obviously similar to failure... two systems are being used for a single thing. All they want is the payload, not a message telling them about a payload elsewhere.
@thwr 7 days isn't actually that hard to meet with if your a Fortune 500 who properly tracks your licensing. If you don't then you need to ask for extra time (Which even Microsoft and Oracle will give you) and assistance (VMware has licensing optimization scripts that can be run even outside of audits to make sure your in compliance).
Do you just install Office on computers, and Windows and create Windows SQL servers without tracking your usage vs. licensing or do you just use BSD licensed software?
I'm in public EDU. We're running quite a bunch of MS products like SQL Server, SharePoint, Forefront UAG, System Center and others. I have a very exhaustive stack of paper about where we use what since when - and it's driving me nuts. It's very hard to keep track, especially in case of upgrades. Try to keep track of a machine upgraded since XP. Very funny.
That's why I am replacing quite a few things with FOSS alternatives wherever possible.