@marcinozga said in Ubiquiti - piss poor customer service:
@dashrender said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
you didn't buy it from B&H, you got it from NewEgg, So I really wonder, is B&H (no clue who they even are - never heard of them before) just has a page up for pre-sales. Don't really know.
Everything on Ubiquiti's site points that the product is still in beta.
https://i.imgur.com/2FuAW4i.png
I had a quick look at some products here, and only Aircube seems listed on products page. No XG units, no application server, no PRO camera, no application server. If Aircube is still beta, it should be clearly marked as such on main product page, not in forums that are inaccessible without applying for early access.
I agree that it is not as obvious as might be useful. But it is important to understand that this is a universal standard to have products that are not released yet on product pages as if they are released. You can never tell, with any product or any vendor, the status of release in this way. Example Asus - their entire website is advertising products that have not released yet. You can't tell even when year products will release.
I don't like it either, it's a confusing way to let people know about products, but this is how everything works. Unless it explicitly tells you that it has released, you have to find out somewhere else. UBNT at least does have the info, vendors like Asus don't have it at all and leave you guessing until the product line is done and shut down. Sometimes you can never figure out if it ever released at all.