RMM Service
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What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
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@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
Are you wanting something that has hands overseas working/monitoring/remediating issues or something you could host yourself?
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If you can host it yourself, I know @scottalanmiller is running Tactical RMM, I assume all of NTG is using it, globally.
Could save you some long term costs if you can manage and support it yourself.
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@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
FoxRMM... our own blend of Zabbix, Tactica, MeshCentral, Grafana, Unifi, Salt...
Never found a commercial RMM that I'd be willing to deploy.
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@voip_n00b We have been using Atera RMM, Itarian and others. It really depends of the customer and their needs. Not all need RMM or some already had their own.
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@scottalanmiller said in RMM Service:
@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
FoxRMM... our own blend of Zabbix, Tactica, MeshCentral, Grafana, Unifi, Salt...
Never found a commercial RMM that I'd be willing to deploy.
@scottalanmiller When you started using Tactical, did you guys start with a fresh MeshCentral or did you bring your existing into it?
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@syko24 said in RMM Service:
@scottalanmiller said in RMM Service:
@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
FoxRMM... our own blend of Zabbix, Tactica, MeshCentral, Grafana, Unifi, Salt...
Never found a commercial RMM that I'd be willing to deploy.
@scottalanmiller When you started using Tactical, did you guys start with a fresh MeshCentral or did you bring your existing into it?
We went with an existing MC with thousands of machines. And no issues, the integration was transparent. It works SO well.
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@scottalanmiller said in RMM Service:
@syko24 said in RMM Service:
@scottalanmiller said in RMM Service:
@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
FoxRMM... our own blend of Zabbix, Tactica, MeshCentral, Grafana, Unifi, Salt...
Never found a commercial RMM that I'd be willing to deploy.
@scottalanmiller When you started using Tactical, did you guys start with a fresh MeshCentral or did you bring your existing into it?
We went with an existing MC with thousands of machines. And no issues, the integration was transparent. It works SO well.
Does Tactical share the same database at MeshCentral? I haven’t had a chance to spin up an install yet.
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@syko24 said in RMM Service:
@scottalanmiller said in RMM Service:
@syko24 said in RMM Service:
@scottalanmiller said in RMM Service:
@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
FoxRMM... our own blend of Zabbix, Tactica, MeshCentral, Grafana, Unifi, Salt...
Never found a commercial RMM that I'd be willing to deploy.
@scottalanmiller When you started using Tactical, did you guys start with a fresh MeshCentral or did you bring your existing into it?
We went with an existing MC with thousands of machines. And no issues, the integration was transparent. It works SO well.
Does Tactical share the same database at MeshCentral? I haven’t had a chance to spin up an install yet.
No, they don't ACTUALLY talk to each other, which is pretty cool. They don't even run on the same machine. All communications between them is handled via the browser client. The servers are unaware of each other.
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@scottalanmiller said in RMM Service:
@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
FoxRMM... our own blend of Zabbix, Tactica, MeshCentral, Grafana, Unifi, Salt...
Never found a commercial RMM that I'd be willing to deploy.
There has to be a commercial RMM available the just works, no?
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@fateknollogee said in RMM Service:
@scottalanmiller said in RMM Service:
@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
FoxRMM... our own blend of Zabbix, Tactica, MeshCentral, Grafana, Unifi, Salt...
Never found a commercial RMM that I'd be willing to deploy.
There has to be a commercial RMM available the just works, no?
From us? No. Our RMM "package" is available only for our Master MSP customers as part of our support service to them. So in that sense, yes. But it doesn't have its own price tag or line item.
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@scottalanmiller said in RMM Service:
@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
FoxRMM... our own blend of Zabbix, Tactica, MeshCentral, Grafana, Unifi, Salt...
Never found a commercial RMM that I'd be willing to deploy.
Is this going to replace sodium suite or are you not going to release this?
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@stacksofplates said in RMM Service:
@scottalanmiller said in RMM Service:
@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
FoxRMM... our own blend of Zabbix, Tactica, MeshCentral, Grafana, Unifi, Salt...
Never found a commercial RMM that I'd be willing to deploy.
Is this going to replace sodium suite or are you not going to release this?
At this point, not going to release. If Tactical RMM keeps doing what they are doing, I just don't see the point. Open source, making great progress, doing exactly what we had wanted to do.... we'd rather be supportive of them. Now if they give up and stop doing it, we'll definitely circle back. But right now, they are making great progress and have an impressive system.
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@scottalanmiller said in RMM Service:
@stacksofplates said in RMM Service:
@scottalanmiller said in RMM Service:
@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
FoxRMM... our own blend of Zabbix, Tactica, MeshCentral, Grafana, Unifi, Salt...
Never found a commercial RMM that I'd be willing to deploy.
Is this going to replace sodium suite or are you not going to release this?
At this point, not going to release. If Tactical RMM keeps doing what they are doing, I just don't see the point. Open source, making great progress, doing exactly what we had wanted to do.... we'd rather be supportive of them. Now if they give up and stop doing it, we'll definitely circle back. But right now, they are making great progress and have an impressive system.
What's so impressive about Tactical?
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@fateknollogee said in RMM Service:
@scottalanmiller said in RMM Service:
@stacksofplates said in RMM Service:
@scottalanmiller said in RMM Service:
@voip_n00b said in RMM Service:
What everyone using now a days?
Ideally it would cover:
- Managing both workstations and server
- Alerting
- Patching
- Remote Access
- Hosted
FoxRMM... our own blend of Zabbix, Tactica, MeshCentral, Grafana, Unifi, Salt...
Never found a commercial RMM that I'd be willing to deploy.
Is this going to replace sodium suite or are you not going to release this?
At this point, not going to release. If Tactical RMM keeps doing what they are doing, I just don't see the point. Open source, making great progress, doing exactly what we had wanted to do.... we'd rather be supportive of them. Now if they give up and stop doing it, we'll definitely circle back. But right now, they are making great progress and have an impressive system.
What's so impressive about Tactical?
FOSS for one thing. Self hosted for another. Those two things, for me, are hard requirements for a tool that I would use in this product range.
Beyond that... good development pace, good toolsets, very responsive and easy to use, they started on Salt (like us) and decided that they couldn't keep using that for performance reasons and decided that they needed to write their own agent (like us), custom agent written in Go, Linux and macOS coming "soon", integrates with MeshCentral, etc.
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@scottalanmiller said in RMM Service:
write their own agent (like us
Could you give us more details on this? I'm really curious how you all wrote the agent. Like what language, whether you used gRPC or a message bus for the async communication, etc.
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@stacksofplates said in RMM Service:
@scottalanmiller said in RMM Service:
write their own agent (like us
Could you give us more details on this? I'm really curious how you all wrote the agent. Like what language, whether you used gRPC or a message bus for the async communication, etc.
I read his statement as he figured out they needed to have their own agent instead of just using salt. As far as I know that is where SS stalled. Not that he made his own agent for SS.
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@jaredbusch said in RMM Service:
@stacksofplates said in RMM Service:
@scottalanmiller said in RMM Service:
write their own agent (like us
Could you give us more details on this? I'm really curious how you all wrote the agent. Like what language, whether you used gRPC or a message bus for the async communication, etc.
I read his statement as he figured out they needed to have their own agent instead of just using salt. As far as I know that is where SS stalled. Not that he made his own agent for SS.
Oh ic, I thought he meant they wrote one like Tactical did.
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@stacksofplates said in RMM Service:
@scottalanmiller said in RMM Service:
write their own agent (like us
Could you give us more details on this? I'm really curious how you all wrote the agent. Like what language, whether you used gRPC or a message bus for the async communication, etc.
They used Go. We only "decided we needed to". They got to it before we did so we stopped. But they went the same path of Salt > Decision but then got it built on Windows. But I've not looked into their architectural details yet.
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@jaredbusch said in RMM Service:
@stacksofplates said in RMM Service:
@scottalanmiller said in RMM Service:
write their own agent (like us
Could you give us more details on this? I'm really curious how you all wrote the agent. Like what language, whether you used gRPC or a message bus for the async communication, etc.
I read his statement as he figured out they needed to have their own agent instead of just using salt. As far as I know that is where SS stalled. Not that he made his own agent for SS.
Correct
