@dave247
Maybe I got spoiled on my first couple of ticket system experiences, but they were more or less annexes or complimentary to CRM / ERP systems, so you had an client centric / customer-centric view of the situation as well as the user's history... JitBit, or at least the way that we've got it set up doesn't associate the ticket to users or assets / equipment so it's not readily apparent if the problem is with the user, the HW or something else
We had looked into a few MDM options a couple of years back and the citrix one (XenMobile IIRC) basically put all of the corporate data into an isolated "bubble" that the company could wipe without touching the personal data on the device, either on corp or BYOD.
Excel... check the specific spreadsheet(s) workbook(s) that they're having problems with.... we've had a few cases where people are causing problems with data references and other wonderful things that they find when googling for a solution. Like statically referencing another file on their desktop or personal share and then sending the file to someone else only to find that it doesn't work for the other person.
We've just starting using JitBit. They took the full on prem with access to source so one of the programmers has been tweaking things. I'm not a huge fan but it seems to be working.
I can't say anything bad about GLPI but it might be more than what the OP is looking for.
Request Tracker provides a massive framework to play with for ticketing and such, I'm 90% sure that one of my former gigs was using it with some minor rebranding but it is really one of those situations where the sky's the limit on what it seems to be able to do.
@hubtechagain Minimal to be honest. I'd looked at it a couple of times for replacing file servers but the combination of intertia and overall lack of buy-in from the stakeholders meant that I never really got past the testing / demo / proof of concept phase.
I can't say for sure, but I think what you're looking for surpasses nextcloud's feature set.
With 30 TB you're getting into serious DM space. I'm not sure if it'll suit your needs, but Alfresco might be worth a look.
@wrx7m
We ordered a rugged Dell laptop for one of the sales guys last year and it's dock was still a "real" dock. Not E-dock compatible but similar style / execution.
For the Dells, the newest dock (WD19 IIRC) is much better (than the WD15) based on preliminary testing and a couple that we've deployed so far. I'll strongly suggest getting the version with the 180W power so as to minimize the chances of your user having to connect the dock and the laptop's power if he's got some especially power hungry gadgets connected to the dock.
Although, knock on wood we haven't had many problems with the WD15 lately, so maybe the latest FW has fixed some of the bugs that we'd run into initially.
With Dell I'd go for Latitude 5300 2in1 or whatever they're doing in the 7xxx series 2in1 now.
I would never, ever in a million years recommend anything from the Inspiron or XPS ranges for business use. We tested a 3000 series Latitude and it was basically just a re-branded Inspiron.
To answer the initial question, you should be able to fire up most any linux live distro and use lshw to get an inventory of your hardware details.
It's been a while since I've done it, but live boot ubuntu or mint, jump into a terminal and
sudo lshw >> hardware.txt