Skyetel auto enables billable services without notice
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@JaredBusch said in Skyetel auto enables billable services without notice:
@Skyetel said in Skyetel auto enables billable services without notice:
@scottalanmiller said in Skyetel is a scam:
@DustinB3403 said in Skyetel is a scam:
It's not about sensitive. Accounting departments can be incredibly cranky about things being negative and not "due". Negative usually means past due, and can get people up in arms.
Normally the system is pay ahead only, that he was able to port with no money on the account is odd. It is, under normal circumstances (and this is pretty standard for trunk providers for many reasons) standard to only allow you to pay ahead and send a notice when you are getting low on funds so that you can "top up", either manually or automatically. Under normal conditions here, I wouldn't expect a possibility of being in the negative.
This is true - our LNP team should not have ported the number without first reaching out to him about having a $0 balance. We made a mistake and we're going to be making sure to clarify that with our team
I intentionally didn't add funds to a new account I setup (but it does have a valid CC linked) and inititated a port request.
New process FTW. Good work @Skyetel
Thanks! We work hard to listen to everyone's feedback!
