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    Skyetel auto enables billable services without notice

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    • SkyetelS
      Skyetel @JaredBusch
      last edited by Skyetel

      @JaredBusch said in Skyetel is a scam:

      @FATeknollogee said in Skyetel is a scam:

      @Skyetel said in Skyetel is a scam:

      @JaredBusch said in Skyetel is a scam:

      But this is just theft. Also why is is -$10.11? Terminating those calls most certianly does not cost that much.

      @JaredBusch please note that the Port In Fee was $10, the actual usage for this number was only $0.11. So you only spent $0.11 in usage for this number for the month of April thus far.

      I wasn't going to be the one that pointed that out...but calling some a "thief" without fully vetting (aka understanding) the charges...that's why I said this thread is just a "pissing" contest.

      Theft. 100%. They enabled services with no authorization.

      Please note - we add the phone number to your Skyetel account several days prior to completing the port request. Typically our customers modify phone number features and establish routing before the port completes. By not modifying that number, and not logging in again after submitting your port request, the default services were left enabled.

      JaredBuschJ 2 Replies Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch @Skyetel
        last edited by

        @Skyetel said in Skyetel is a scam:

        @JaredBusch said in Skyetel is a scam:

        @FATeknollogee said in Skyetel is a scam:

        @Skyetel said in Skyetel is a scam:

        @JaredBusch said in Skyetel is a scam:

        But this is just theft. Also why is is -$10.11? Terminating those calls most certianly does not cost that much.

        @JaredBusch please note that the Port In Fee was $10, the actual usage for this number was only $0.11. So you only spent $0.11 in usage for this number for the month of April thus far.

        I wasn't going to be the one that pointed that out...but calling some a "thief" without fully vetting (aka understanding) the charges...that's why I said this thread is just a "pissing" contest.

        Theft. 100%. They enabled services with no authorization.

        Please note - we add the phone number to your Skyetel account several days prior to completing the port request. Typically our customers modify phone number features and establish routing before the port completes.

        Please note, how am I supposed to KNOW these features were enabled without looking at every single option?

        Will I do so no matter what? Sure.

        Had I logged in to this account and setup the SIP trunk on day one I would have posted here complaining about being auto-opted into services as soon as I found them enabled.

        1 Reply Last reply Reply Quote 6
        • scottalanmillerS
          scottalanmiller
          last edited by

          I think that the situation here is that Jared has discovered a fringe use case that just isn't foreseen and was overlooked (and is eleven cents so no one has thought about it before.) No one is scamming over eleven cents, that's ridiculous, and if any of us posted this, Jared would be the first to tear into us.

          Should those services be mentioned somewhere so that in this bizarre edge case there is a warning that you might lose a few cents for services you didn't check? Sure, I'll bite and say that that might make sense to have it somewhere so that people aren't surprised on an edge case like that by a few cents that they had not anticipated or to know to look to go turn it off in case they aren't going to want it.

          But what needs to be understood is that this is a port of active numbers. Porting an active number that you don't want to use is really odd. Nothing wrong with doing that, just totally bizarre. If you don't care about the number why bother porting it? Because this is so weird, I think it has fallen through the cracks of simply being a use case no one anticipated. I certainly would not think of it, the nature of porting a number creates the assumption (which is almost always correct) that you also plan to use it. Otherwise we'd expect that you'd get a new, immediate number rather than doing an "expensive" port.

          But jumping from "someone made a mistake and didn't anticipate that anyone wouldn't want this situation because everyone else probably does, I know I do" to "it's a giant scam trying to get my eleven cents" is a crazy leap that just doesn't add up.

          JaredBuschJ SkyetelS 2 Replies Last reply Reply Quote 0
          • JaredBuschJ
            JaredBusch @Skyetel
            last edited by

            @Skyetel said in Skyetel is a scam:

            @JaredBusch said in Skyetel is a scam:

            @FATeknollogee said in Skyetel is a scam:

            @Skyetel said in Skyetel is a scam:

            @JaredBusch said in Skyetel is a scam:

            But this is just theft. Also why is is -$10.11? Terminating those calls most certianly does not cost that much.

            @JaredBusch please note that the Port In Fee was $10, the actual usage for this number was only $0.11. So you only spent $0.11 in usage for this number for the month of April thus far.

            I wasn't going to be the one that pointed that out...but calling some a "thief" without fully vetting (aka understanding) the charges...that's why I said this thread is just a "pissing" contest.

            Theft. 100%. They enabled services with no authorization.

            Please note - we add the phone number to your Skyetel account several days prior to completing the port request. Typically our customers modify phone number features and establish routing before the port completes. By not modifying that number, and not logging in again after submitting your port request, the default services were left enabled.

            Hah, replied before you edited. to blame me.

            1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @scottalanmiller
              last edited by

              @scottalanmiller said in Skyetel is a scam:

              I think that the situation here is that Jared has discovered a fringe use case that just isn't foreseen and was overlooked (and is eleven cents so no one has thought about it before.) No one is scamming over eleven cents, that's ridiculous, and if any of us posted this, Jared would be the first to tear into us.

              Correct at this point because now, I only argue that they enable services without consent causing that billing.

              That said changing the post title will not fix all the replies.

              Also, that said, it does not fix the fact that they are little better (if at all) than Nutanix by not letting anyone post numbers. Even if they themselves refse to post them.

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • SkyetelS
                Skyetel @scottalanmiller
                last edited by

                @scottalanmiller said in Skyetel is a scam:

                I think that the situation here is that Jared has discovered a fringe use case that just isn't foreseen and was overlooked (and is eleven cents so no one has thought about it before.) No one is scamming over eleven cents, that's ridiculous, and if any of us posted this, Jared would be the first to tear into us.

                Should those services be mentioned somewhere so that in this bizarre edge case there is a warning that you might lose a few cents for services you didn't check? Sure, I'll bite and say that that might make sense to have it somewhere so that people aren't surprised on an edge case like that by a few cents that they had not anticipated or to know to look to go turn it off in case they aren't going to want it.

                But what needs to be understood is that this is a port of active numbers. Porting an active number that you don't want to use is really odd. Nothing wrong with doing that, just totally bizarre. If you don't care about the number why bother porting it? Because this is so weird, I think it has fallen through the cracks of simply being a use case no one anticipated. I certainly would not think of it, the nature of porting a number creates the assumption (which is almost always correct) that you also plan to use it. Otherwise we'd expect that you'd get a new, immediate number rather than doing an "expensive" port.

                But jumping from "someone made a mistake and didn't anticipate that anyone wouldn't want this situation because everyone else probably does, I know I do" to "it's a giant scam trying to get my eleven cents" is a crazy leap that just doesn't add up.

                @scottalanmiller this edge case was never really considered. We'll be adding the following to our port in page ASAP:

                • Once your number finishes porting, usage and feature costs will begin billing immediately
                • Caller ID Lookups & Spam Prevention is enabled by default.`
                JaredBuschJ 1 Reply Last reply Reply Quote 5
                • FATeknollogeeF
                  FATeknollogee @JaredBusch
                  last edited by

                  @JaredBusch said in Skyetel is a scam:

                  @FATeknollogee said in Skyetel is a scam:

                  @JaredBusch said in Skyetel is a scam:

                  @FATeknollogee said in Skyetel is a scam:

                  @Skyetel said in Skyetel is a scam:

                  @JaredBusch said in Skyetel is a scam:

                  But this is just theft. Also why is is -$10.11? Terminating those calls most certianly does not cost that much.

                  @JaredBusch please note that the Port In Fee was $10, the actual usage for this number was only $0.11. So you only spent $0.11 in usage for this number for the month of April thus far.

                  I wasn't going to be the one that pointed that out...but calling some a "thief" without fully vetting (aka understanding) the charges...that's why I said this thread is just a "pissing" contest.

                  Theft. 100%. They enabled services with no authorization.

                  Bra, if you feel that strongly, just cancel your service.

                  If you had any clue on how services worked, even if I wanted to...

                  I may not be the sharpest tool in the shed, but I do have a decent idea how these things work.

                  Again, if you feel (like you've said) that @Skyetel is a thief & scam, simply re-port the DID somewhere else. No need for the bitchfest & name calling.

                  In the grand scheme of the world, neither you or I are that important, life will go on...man, these are first world problems, bitching over 11 cents.
                  Ever seen a kid that doesn't know where/when their next meal is coming...them are real problems.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @JaredBusch
                    last edited by

                    @JaredBusch said in Skyetel is a scam:

                    Also, that said, it does not fix the fact that they are little better (if at all) than Nutanix by not letting anyone post numbers. Even if they themselves refse to post them.

                    Secret pricing is pretty common. I don't like it either, but it is totally different than not being allowed to report call quality issues, outages, or such. Not even related. One is something you know before you get a service (even when secret to others) and agree to. The other is hiding something you find out that you aren't getting after you are stuck with a service.

                    There is really no comparison here. Totally different situations. And the pricing is only not "public", but it's not exactly "secret". You can find out my pricing simply by clicking on the Skyetel account and selecting "chat" and asking. That's open to everyone reading this and to people who aren't. So while they prices are definitely not public, they are open to all.

                    1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @Skyetel
                      last edited by

                      @Skyetel said in Skyetel is a scam:

                      @scottalanmiller said in Skyetel is a scam:

                      I think that the situation here is that Jared has discovered a fringe use case that just isn't foreseen and was overlooked (and is eleven cents so no one has thought about it before.) No one is scamming over eleven cents, that's ridiculous, and if any of us posted this, Jared would be the first to tear into us.

                      Should those services be mentioned somewhere so that in this bizarre edge case there is a warning that you might lose a few cents for services you didn't check? Sure, I'll bite and say that that might make sense to have it somewhere so that people aren't surprised on an edge case like that by a few cents that they had not anticipated or to know to look to go turn it off in case they aren't going to want it.

                      But what needs to be understood is that this is a port of active numbers. Porting an active number that you don't want to use is really odd. Nothing wrong with doing that, just totally bizarre. If you don't care about the number why bother porting it? Because this is so weird, I think it has fallen through the cracks of simply being a use case no one anticipated. I certainly would not think of it, the nature of porting a number creates the assumption (which is almost always correct) that you also plan to use it. Otherwise we'd expect that you'd get a new, immediate number rather than doing an "expensive" port.

                      But jumping from "someone made a mistake and didn't anticipate that anyone wouldn't want this situation because everyone else probably does, I know I do" to "it's a giant scam trying to get my eleven cents" is a crazy leap that just doesn't add up.

                      @scottalanmiller this edge case was never really considered. We'll be adding the following to our port in page ASAP:

                      • Once your number finishes porting, usage and feature costs will begin billing immediately

                      This is expected, I cannot think of anyone that could intelligently claim otherwise

                      • Caller ID Lookups & Spam Prevention is enabled by default.`

                      This is huge IMO.

                      @Skyetel add one more thing:

                      • Any port in charges will not be billed until the first bill cycle completes
                      scottalanmillerS 1 Reply Last reply Reply Quote 2
                      • scottalanmillerS
                        scottalanmiller @JaredBusch
                        last edited by

                        @JaredBusch said in Skyetel is a scam:

                        @Skyetel add one more thing:

                        Any port in charges will not be billed until the first bill cycle completes

                        You mean... to clarify when it is going to hit your bill so that you aren't surprised by the $10, in your example, so that you aren't surprised later?

                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch @scottalanmiller
                          last edited by

                          @scottalanmiller said in Skyetel is a scam:

                          @JaredBusch said in Skyetel is a scam:

                          @Skyetel add one more thing:

                          Any port in charges will not be billed until the first bill cycle completes

                          You mean... to clarify when it is going to hit your bill so that you aren't surprised by the $10, in your example, so that you aren't surprised later?

                          I'm not surprised by the port in charge, no. But I was surprised a month later to find it still on my account as a negative amount.

                          Their billing system could use some better detail for what these charges are prior to a statement cycle. I had no place (that I could find) to see that information.

                          IRJI scottalanmillerS 2 Replies Last reply Reply Quote 1
                          • IRJI
                            IRJ @JaredBusch
                            last edited by

                            @JaredBusch said in Skyetel is a scam:

                            @scottalanmiller said in Skyetel is a scam:

                            @JaredBusch said in Skyetel is a scam:

                            @Skyetel add one more thing:

                            Any port in charges will not be billed until the first bill cycle completes

                            You mean... to clarify when it is going to hit your bill so that you aren't surprised by the $10, in your example, so that you aren't surprised later?

                            I'm not surprised by the port in charge, no. But I was surprised a month later to find it still on my account as a negative amount.

                            Their billing system could use some better detail for what these charges are prior to a statement cycle. I had no place (that I could find) to see that information.

                            or perhaps a separate invoice for just port in so it isnt as confusing. It is not a nice feeling for the customer to see a negative balance in their account and not know what it is about.

                            scottalanmillerS FATeknollogeeF 2 Replies Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @JaredBusch
                              last edited by

                              @JaredBusch said in Skyetel is a scam:

                              I'm not surprised by the port in charge, no. But I was surprised a month later to find it still on my account as a negative amount.

                              Okay, just verifying that I understood what you mean. If you look at the April bill, do the charges not appear there? My current charges like number porting show up there, even before the invoice comes out.

                              SkyetelS 1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @IRJ
                                last edited by

                                @IRJ said in Skyetel is a scam:

                                @JaredBusch said in Skyetel is a scam:

                                @scottalanmiller said in Skyetel is a scam:

                                @JaredBusch said in Skyetel is a scam:

                                @Skyetel add one more thing:

                                Any port in charges will not be billed until the first bill cycle completes

                                You mean... to clarify when it is going to hit your bill so that you aren't surprised by the $10, in your example, so that you aren't surprised later?

                                I'm not surprised by the port in charge, no. But I was surprised a month later to find it still on my account as a negative amount.

                                Their billing system could use some better detail for what these charges are prior to a statement cycle. I had no place (that I could find) to see that information.

                                or perhaps a separate invoice for just port in so it isnt as confusing. It is not a nice feeling for the customer to see a negative balance in their account and not know what it is about.

                                In theory, it should be in his April statement right now if things are working correctly. I don't have a port charge myself this month, but last month I did and that's where it goes, in real time. There are "end of month" things that are calculated and show up later. But those things that you are billed for show up as soon as they happen.

                                1 Reply Last reply Reply Quote 0
                                • SkyetelS
                                  Skyetel @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in Skyetel is a scam:

                                  @JaredBusch said in Skyetel is a scam:

                                  I'm not surprised by the port in charge, no. But I was surprised a month later to find it still on my account as a negative amount.

                                  Okay, just verifying that I understood what you mean. If you look at the April bill, do the charges not appear there? My current charges like number porting show up there, even before the invoice comes out.

                                  This is correct - if you click on the month and change it to the current month, you'll see all "Transactions" we made on your account (like Port In fees or Purchasing a Phone Number)
                                  Screen Shot 2019-04-29 at 1.43.20 PM.png

                                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                                  • FATeknollogeeF
                                    FATeknollogee @IRJ
                                    last edited by

                                    @IRJ said in Skyetel is a scam:

                                    ...It is not a nice feeling for the customer to see a negative balance in their account and not know what it is about.

                                    Really, damn, are you that sensitive?

                                    DustinB3403D 1 Reply Last reply Reply Quote 0
                                    • DustinB3403D
                                      DustinB3403 @FATeknollogee
                                      last edited by

                                      @FATeknollogee said in Skyetel is a scam:

                                      @IRJ said in Skyetel is a scam:

                                      ...It is not a nice feeling for the customer to see a negative balance in their account and not know what it is about.

                                      Really, damn, are you that sensitive?

                                      It's not about sensitive. Accounting departments can be incredibly cranky about things being negative and not "due". Negative usually means past due, and can get people up in arms.

                                      scottalanmillerS FATeknollogeeF IRJI 4 Replies Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @DustinB3403
                                        last edited by

                                        @DustinB3403 said in Skyetel is a scam:

                                        @FATeknollogee said in Skyetel is a scam:

                                        @IRJ said in Skyetel is a scam:

                                        ...It is not a nice feeling for the customer to see a negative balance in their account and not know what it is about.

                                        Really, damn, are you that sensitive?

                                        It's not about sensitive. Accounting departments can be incredibly cranky about things being negative and not "due". Negative usually means past due, and can get people up in arms.

                                        And they should be. That's not really the issue. Although why accounting would see an "under the hood" transactions in a pay ahead account I'm not sure, but assuming an edge case... they need that visibility, definitely. But if you go under the current month, rather than last month, I suspect it is there as expected.

                                        1 Reply Last reply Reply Quote 0
                                        • FATeknollogeeF
                                          FATeknollogee @DustinB3403
                                          last edited by

                                          @DustinB3403 said in Skyetel is a scam:

                                          @FATeknollogee said in Skyetel is a scam:

                                          @IRJ said in Skyetel is a scam:

                                          ...It is not a nice feeling for the customer to see a negative balance in their account and not know what it is about.

                                          Really, damn, are you that sensitive?

                                          It's not about sensitive. Accounting departments can be incredibly cranky about things being negative and not "due". Negative usually means past due, and can get people up in arms.

                                          If an accounting dept. is going to get cranky before they know the details of a transaction, that's on them!

                                          DashrenderD 1 Reply Last reply Reply Quote 1
                                          • DashrenderD
                                            Dashrender @FATeknollogee
                                            last edited by

                                            @FATeknollogee said in Skyetel is a scam:

                                            @DustinB3403 said in Skyetel is a scam:

                                            @FATeknollogee said in Skyetel is a scam:

                                            @IRJ said in Skyetel is a scam:

                                            ...It is not a nice feeling for the customer to see a negative balance in their account and not know what it is about.

                                            Really, damn, are you that sensitive?

                                            It's not about sensitive. Accounting departments can be incredibly cranky about things being negative and not "due". Negative usually means past due, and can get people up in arms.

                                            If an accounting dept. is going to get cranky before they know the details of a transaction, that's on them!

                                            Like JB getting cranky before understanding that $10 of that bill was for the Porting charge.

                                            scottalanmillerS 1 Reply Last reply Reply Quote 1
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