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    old MSP wants to know what they did wrong

    Scheduled Pinned Locked Moved IT Discussion
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    • A
      Alex Sage @Mike Davis
      last edited by

      This post is deleted!
      1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender @DustinB3403
        last edited by

        @DustinB3403 said in old MSP wants to know what they did wrong:

        If I were the business owner, I'd personally respond with that the person was charging to much money for services rendered.

        This is wordsmithing - but who knows.. the price might be fine. Mike might be charging more - but actually doing the work.

        Clearly they weren't doing the work, I'm guessing that's why Mike got the contract (and he might be cheaper as well).

        DustinB3403D 1 Reply Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403 @Dashrender
          last edited by

          @Dashrender Yeah, it's exactly word smithing on purpose.

          "Hey we're paying you $900/month and you haven't done squat for us.... so you're fired"

          1 Reply Last reply Reply Quote 0
          • Mike DavisM
            Mike Davis
            last edited by

            They even asked on the patches and he told them that he reviews every patch and decided that they didn't need any patches since 2015 when the machines were last patched. He said that patches break stuff.

            DashrenderD 1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender @Mike Davis
              last edited by

              @Mike-Davis said in old MSP wants to know what they did wrong:

              They even asked on the patches and he told them that he reviews every patch and decided that they didn't need any patches since 2015 when the machines were last patched. He said that patches break stuff.

              WOW - they didn't need a single patch since 2015. I take it then that the computers don't access the internet? LOL

              Mike DavisM 1 Reply Last reply Reply Quote 2
              • Mike DavisM
                Mike Davis @Dashrender
                last edited by Mike Davis

                @Dashrender said in old MSP wants to know what they did wrong:

                WOW - they didn't need a single patch since 2015. I take it then that the computers don't access the internet?

                I think the Server 2003 proxy was keeping them safe.... 😉

                DustinB3403D 1 Reply Last reply Reply Quote 0
                • DustinB3403D
                  DustinB3403 @Mike Davis
                  last edited by

                  @Mike-Davis About as safe as an ostrich with its head in the ground? (which they don't do... but whatever)

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    I would explain, if he's asking maybe he really doesn't understand. Maybe he really doesn't get IT at all and doesn't realize that he needs to learn about it and talk to IT pros and not just "work on computers" on his own. There is every chance that he's just some bench guy working on his own that has no IT experience. Most MSPs are like that.

                    1 Reply Last reply Reply Quote 2
                    • wirestyle22W
                      wirestyle22
                      last edited by

                      It's not up to you to explain it to him, it's up to the business themselves.

                      scottalanmillerS 1 Reply Last reply Reply Quote 3
                      • scottalanmillerS
                        scottalanmiller @wirestyle22
                        last edited by

                        @wirestyle22 said in old MSP wants to know what they did wrong:

                        It's not up to you to explain it to him, it's up to the business themselves.

                        That's very true. You didn't fire him.

                        1 Reply Last reply Reply Quote 1
                        • ObsolesceO
                          Obsolesce
                          last edited by

                          Document EVERYTHING. Pictures if allowed. Then explain away. If I was a business owner paying for things I was not receiving and being intentionally deceived, I would want to know asap so I could take legal action if needed, and to get lost money back to hire someone to do it right.

                          wirestyle22W 1 Reply Last reply Reply Quote 1
                          • wirestyle22W
                            wirestyle22 @Obsolesce
                            last edited by

                            @Tim_G But he isn't the business owner in this case. You don't ask the person who was hired in your place why you were fired, you ask the people who hired you.

                            ObsolesceO 1 Reply Last reply Reply Quote 0
                            • ObsolesceO
                              Obsolesce @wirestyle22
                              last edited by

                              @wirestyle22 said in old MSP wants to know what they did wrong:

                              @Tim_G But he isn't the business owner in this case. You don't ask the person who was hired in your place why you were fired, you ask the people who hired you.

                              Oh I misread. I thought the owner wanted to know what was going on.

                              1 Reply Last reply Reply Quote 0
                              • NetworkNerdN
                                NetworkNerd
                                last edited by NetworkNerd

                                I can see everyone's point who has commented here thus far. It makes me wonder, however, if there is some leagacy software on that network that is the supposed life blood of the organization which management decided not to pay to upgrade to a newer version. I'm not saying everything the old MSP did was what should have been done. It's just a general curiosity.

                                wirestyle22W 1 Reply Last reply Reply Quote 1
                                • wirestyle22W
                                  wirestyle22 @NetworkNerd
                                  last edited by

                                  @NetworkNerd Sadly that has been a common theme in every place I've ever worked.

                                  1 Reply Last reply Reply Quote 1
                                  • IRJI
                                    IRJ
                                    last edited by

                                    If they are looking for a security analysis or Pen Test let me know. It sounds like they will need one in a few months once they try to get everything up to par.

                                    dafyreD 1 Reply Last reply Reply Quote 1
                                    • dafyreD
                                      dafyre @IRJ
                                      last edited by

                                      @IRJ said in old MSP wants to know what they did wrong:

                                      If they are looking for a security analysis or Pen Test let me know. It sounds like they will need one in a few months once they try to get everything up to par.

                                      *cough* shameless plug *cough*

                                      😄

                                      IRJI 1 Reply Last reply Reply Quote 1
                                      • IRJI
                                        IRJ @dafyre
                                        last edited by

                                        @dafyre said in old MSP wants to know what they did wrong:

                                        @IRJ said in old MSP wants to know what they did wrong:

                                        If they are looking for a security analysis or Pen Test let me know. It sounds like they will need one in a few months once they try to get everything up to par.

                                        *cough* shameless plug *cough*

                                        😄

                                        Lol.Obviously they aren't ready for one yet, they have a ton of patching to do first after an internal assessment.

                                        1 Reply Last reply Reply Quote 1
                                        • Mike DavisM
                                          Mike Davis
                                          last edited by

                                          Well the Ubiquiti is in place now and the Server 2003 box is no longer their firewall, so that's a huge step in the right direction.

                                          dafyreD 1 Reply Last reply Reply Quote 4
                                          • dafyreD
                                            dafyre @Mike Davis
                                            last edited by

                                            @Mike-Davis said in old MSP wants to know what they did wrong:

                                            Well the Ubiquiti is in place now and the Server 2003 box is no longer their firewall, so that's a huge step in the right direction.

                                            Finally get the admin credentials, etc?

                                            1 Reply Last reply Reply Quote 1
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