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    old MSP wants to know what they did wrong

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    • DashrenderD
      Dashrender @Mike Davis
      last edited by

      @Mike-Davis said in old MSP wants to know what they did wrong:

      They even asked on the patches and he told them that he reviews every patch and decided that they didn't need any patches since 2015 when the machines were last patched. He said that patches break stuff.

      WOW - they didn't need a single patch since 2015. I take it then that the computers don't access the internet? LOL

      Mike DavisM 1 Reply Last reply Reply Quote 2
      • Mike DavisM
        Mike Davis @Dashrender
        last edited by Mike Davis

        @Dashrender said in old MSP wants to know what they did wrong:

        WOW - they didn't need a single patch since 2015. I take it then that the computers don't access the internet?

        I think the Server 2003 proxy was keeping them safe.... 😉

        DustinB3403D 1 Reply Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403 @Mike Davis
          last edited by

          @Mike-Davis About as safe as an ostrich with its head in the ground? (which they don't do... but whatever)

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            I would explain, if he's asking maybe he really doesn't understand. Maybe he really doesn't get IT at all and doesn't realize that he needs to learn about it and talk to IT pros and not just "work on computers" on his own. There is every chance that he's just some bench guy working on his own that has no IT experience. Most MSPs are like that.

            1 Reply Last reply Reply Quote 2
            • wirestyle22W
              wirestyle22
              last edited by

              It's not up to you to explain it to him, it's up to the business themselves.

              scottalanmillerS 1 Reply Last reply Reply Quote 3
              • scottalanmillerS
                scottalanmiller @wirestyle22
                last edited by

                @wirestyle22 said in old MSP wants to know what they did wrong:

                It's not up to you to explain it to him, it's up to the business themselves.

                That's very true. You didn't fire him.

                1 Reply Last reply Reply Quote 1
                • ObsolesceO
                  Obsolesce
                  last edited by

                  Document EVERYTHING. Pictures if allowed. Then explain away. If I was a business owner paying for things I was not receiving and being intentionally deceived, I would want to know asap so I could take legal action if needed, and to get lost money back to hire someone to do it right.

                  wirestyle22W 1 Reply Last reply Reply Quote 1
                  • wirestyle22W
                    wirestyle22 @Obsolesce
                    last edited by

                    @Tim_G But he isn't the business owner in this case. You don't ask the person who was hired in your place why you were fired, you ask the people who hired you.

                    ObsolesceO 1 Reply Last reply Reply Quote 0
                    • ObsolesceO
                      Obsolesce @wirestyle22
                      last edited by

                      @wirestyle22 said in old MSP wants to know what they did wrong:

                      @Tim_G But he isn't the business owner in this case. You don't ask the person who was hired in your place why you were fired, you ask the people who hired you.

                      Oh I misread. I thought the owner wanted to know what was going on.

                      1 Reply Last reply Reply Quote 0
                      • NetworkNerdN
                        NetworkNerd
                        last edited by NetworkNerd

                        I can see everyone's point who has commented here thus far. It makes me wonder, however, if there is some leagacy software on that network that is the supposed life blood of the organization which management decided not to pay to upgrade to a newer version. I'm not saying everything the old MSP did was what should have been done. It's just a general curiosity.

                        wirestyle22W 1 Reply Last reply Reply Quote 1
                        • wirestyle22W
                          wirestyle22 @NetworkNerd
                          last edited by

                          @NetworkNerd Sadly that has been a common theme in every place I've ever worked.

                          1 Reply Last reply Reply Quote 1
                          • IRJI
                            IRJ
                            last edited by

                            If they are looking for a security analysis or Pen Test let me know. It sounds like they will need one in a few months once they try to get everything up to par.

                            dafyreD 1 Reply Last reply Reply Quote 1
                            • dafyreD
                              dafyre @IRJ
                              last edited by

                              @IRJ said in old MSP wants to know what they did wrong:

                              If they are looking for a security analysis or Pen Test let me know. It sounds like they will need one in a few months once they try to get everything up to par.

                              *cough* shameless plug *cough*

                              😄

                              IRJI 1 Reply Last reply Reply Quote 1
                              • IRJI
                                IRJ @dafyre
                                last edited by

                                @dafyre said in old MSP wants to know what they did wrong:

                                @IRJ said in old MSP wants to know what they did wrong:

                                If they are looking for a security analysis or Pen Test let me know. It sounds like they will need one in a few months once they try to get everything up to par.

                                *cough* shameless plug *cough*

                                😄

                                Lol.Obviously they aren't ready for one yet, they have a ton of patching to do first after an internal assessment.

                                1 Reply Last reply Reply Quote 1
                                • Mike DavisM
                                  Mike Davis
                                  last edited by

                                  Well the Ubiquiti is in place now and the Server 2003 box is no longer their firewall, so that's a huge step in the right direction.

                                  dafyreD 1 Reply Last reply Reply Quote 4
                                  • dafyreD
                                    dafyre @Mike Davis
                                    last edited by

                                    @Mike-Davis said in old MSP wants to know what they did wrong:

                                    Well the Ubiquiti is in place now and the Server 2003 box is no longer their firewall, so that's a huge step in the right direction.

                                    Finally get the admin credentials, etc?

                                    1 Reply Last reply Reply Quote 1
                                    • Mike DavisM
                                      Mike Davis
                                      last edited by

                                      Initiating the request for the internet domain name transfer now...

                                      1 Reply Last reply Reply Quote 0
                                      • IRJI
                                        IRJ
                                        last edited by

                                        Good luck!

                                        It would be pretty neat if you documented the whole process. This is the kind of stuff we see on Spiceworks everyday

                                        Mike DavisM 1 Reply Last reply Reply Quote 1
                                        • Mike DavisM
                                          Mike Davis @IRJ
                                          last edited by

                                          @IRJ said in old MSP wants to know what they did wrong:

                                          Good luck!

                                          It would be pretty neat if you documented the whole process. This is the kind of stuff we see on Spiceworks everyday

                                          You mean a list of the stuff that was wrong and how I fixed it?

                                          BRRABillB 1 Reply Last reply Reply Quote 2
                                          • BRRABillB
                                            BRRABill @Mike Davis
                                            last edited by

                                            @Mike-Davis said in old MSP wants to know what they did wrong:

                                            @IRJ said in old MSP wants to know what they did wrong:

                                            Good luck!

                                            It would be pretty neat if you documented the whole process. This is the kind of stuff we see on Spiceworks everyday

                                            You mean a list of the stuff that was wrong and how I fixed it?

                                            #mangocon2017

                                            1 Reply Last reply Reply Quote 3
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