New PBX - on prem or off?
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@Dashrender said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@JaredBusch said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
The POTS line currently act as fax lines and 911.
There is no need to keep this for 911. You can, but there is no requirement to do so.
As for faxing...... Well you are medical and have abnormal faxing needs.
Assuming that you keep this for faxing and don't mix it with the PBX, there is nothing else to do. The line will go straight from the demarc to the fax machines.
If you want to add it in for 911, then you are adding complexity. You will now need an FXO device to convert it to SIP to connect to the PBX. Obviously if this is a hosted service, you are looping back and forth and it will still fail if the internet is down, PBX is down, etc.
My plan/desire (but can't have emotions here - right?) is to have everything on SIP. I'll need FXO? to convert the SIP lines to analog for the fax machines.
I would like to kill all POTS.Update on this - using SIP for fax will be completely dependent upon the amount of faxes. In the case of our main facility, it makes financial sense to keep the flat fee POTS line, the per min fee would be much higher for us. For our remote locations, moving to FXO and SIP would likely save us a few bucks, after the FXO box is paid for.
Would using a service like hellofax work out any better? https://app.hellofax.com/info/pricing
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@DustinB3403 said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@JaredBusch said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
The POTS line currently act as fax lines and 911.
There is no need to keep this for 911. You can, but there is no requirement to do so.
As for faxing...... Well you are medical and have abnormal faxing needs.
Assuming that you keep this for faxing and don't mix it with the PBX, there is nothing else to do. The line will go straight from the demarc to the fax machines.
If you want to add it in for 911, then you are adding complexity. You will now need an FXO device to convert it to SIP to connect to the PBX. Obviously if this is a hosted service, you are looping back and forth and it will still fail if the internet is down, PBX is down, etc.
My plan/desire (but can't have emotions here - right?) is to have everything on SIP. I'll need FXO? to convert the SIP lines to analog for the fax machines.
I would like to kill all POTS.Update on this - using SIP for fax will be completely dependent upon the amount of faxes. In the case of our main facility, it makes financial sense to keep the flat fee POTS line, the per min fee would be much higher for us. For our remote locations, moving to FXO and SIP would likely save us a few bucks, after the FXO box is paid for.
Would using a service like hellofax work out any better? https://app.hellofax.com/info/pricing
It's mainly just a math question.
the $20/m plan is to small, the $40/m plan could be a possibility - assuming the company is HIPAA compliant - and those that claim to be tack on a HUGE fee because they get to say they are HIPAA compliant... but, again, the $40/m plan could be doable as it's less than the $80 or so I pay now for two lines.
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@DustinB3403 said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@JaredBusch said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
The POTS line currently act as fax lines and 911.
There is no need to keep this for 911. You can, but there is no requirement to do so.
As for faxing...... Well you are medical and have abnormal faxing needs.
Assuming that you keep this for faxing and don't mix it with the PBX, there is nothing else to do. The line will go straight from the demarc to the fax machines.
If you want to add it in for 911, then you are adding complexity. You will now need an FXO device to convert it to SIP to connect to the PBX. Obviously if this is a hosted service, you are looping back and forth and it will still fail if the internet is down, PBX is down, etc.
My plan/desire (but can't have emotions here - right?) is to have everything on SIP. I'll need FXO? to convert the SIP lines to analog for the fax machines.
I would like to kill all POTS.Update on this - using SIP for fax will be completely dependent upon the amount of faxes. In the case of our main facility, it makes financial sense to keep the flat fee POTS line, the per min fee would be much higher for us. For our remote locations, moving to FXO and SIP would likely save us a few bucks, after the FXO box is paid for.
Would using a service like hellofax work out any better? https://app.hellofax.com/info/pricing
/sigh
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https://www.hellosign.com/legal/hellofax-security
they don't claim HIPAA compliance.. so while they are likely OK, we wouldn't use them.
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@Dashrender said in New PBX - on prem or off?:
https://www.hellosign.com/legal/hellofax-security
they don't claim HIPAA compliance.. so while they are likely OK, we wouldn't use them.
I'd suggest checking out http://mfax.io. They are HIPAA complaint https://www.mfax.io/hipaa-compliant-fax and we get feedback all the time from our customers about how great they are.
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@Skyetel said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
https://www.hellosign.com/legal/hellofax-security
they don't claim HIPAA compliance.. so while they are likely OK, we wouldn't use them.
I'd suggest checking out http://mfax.io. They are HIPAA complaint https://www.mfax.io/hipaa-compliant-fax and we get feedback all the time from our customers about how great they are.
Nice - thanks
*EDIT - total brain fart!
I do 700 Pages A DAY. That's more than 14000 a month. Their listed large account is 2500 pages, and costs $80 - the same I pay today... so no, this service would likely cost me 2-5 times more than I pay now...
Below this no longer matters.
This pricing is clearly better than my current pricing... now to see how badly it destroys my workflow, and how do I send outgoing faxes?I still need the "walk up and drop the fax on the machine" option for users.
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@Dashrender said in New PBX - on prem or off?:
@Skyetel said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
https://www.hellosign.com/legal/hellofax-security
they don't claim HIPAA compliance.. so while they are likely OK, we wouldn't use them.
I'd suggest checking out http://mfax.io. They are HIPAA complaint https://www.mfax.io/hipaa-compliant-fax and we get feedback all the time from our customers about how great they are.
Nice - thanks
This pricing is clearly better than my current pricing... now to see how badly it destroys my workflow, and how do I send outgoing faxes?
I still need the "walk up and drop the fax on the machine" option for users.
They offer ATAs too - so you can keep the fax machine on the ground for the users.
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Total brain fart!
I do 700 pages PER DAY. That's more than 14,000 a month. Their listed large account is 2500 pages, and costs $80 - the same I pay today... so no, this service would likely cost me 2-5 times more than I pay now...
2500 pages = $80
each extra = $0.04$80 + (700 * 22 - 2500) * .04 = $596
That's more than 7 times more than I pay now.
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@Dashrender 700 faxes a day... bah I feel sorry for you.
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@DustinB3403 We are over 5k a day
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@Dashrender Orthopaedics offices + surgery centers. Around 50 buildings
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@DustinB3403 said in New PBX - on prem or off?:
@Dashrender 700 faxes a day... bah I feel sorry for you.
meh, It's starting to go down.. we're finally starting to see other technologies get used - like Direct Messaging - i.e. an email from EHR to EHR, but only works on verified senders/receivers.. etc etc etc.. but it's also an XML transfer - so the data is actually live, not just a scanned in paper document... and that causes it's own issues because we as the users, want the different parts actually sorted appropriately, but often we get tons of data we don't care about - so we have to go in and delete that data, or push it off to the side.. where in the fax days, you just ignore those pages of data.
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@wirestyle22 said in New PBX - on prem or off?:
@Dashrender Orthopaedics offices + surgery centers. Around 50 buildings
Nice.. you have a nice sized team then I assume.
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@Dashrender said in New PBX - on prem or off?:
@wirestyle22 said in New PBX - on prem or off?:
@Dashrender Orthopaedics offices + surgery centers. Around 50 buildings
Nice.. you have a nice sized team then I assume.
We had our IT team assessed to see where we would need to be to accomplish what we want to accomplish and the company came back with 2 million in salaries alone. We are barebones for what we cover
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@wirestyle22 said in New PBX - on prem or off?:
@Dashrender said in New PBX - on prem or off?:
@wirestyle22 said in New PBX - on prem or off?:
@Dashrender Orthopaedics offices + surgery centers. Around 50 buildings
Nice.. you have a nice sized team then I assume.
We had our IT team assessed to see where we would need to be to accomplish what we want to accomplish and the company came back with 2 million in salaries alone. We are barebones for what we cover
Of course, that’s expected...doctors don’t value you.
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Damn I just saw a bill from cox.
A single sip phone totally managed by them end to end, $51.00/m
That includes:
The phone
DID
Vmail
Management of the line from the phone all the way to cox.
Calling inside the USA, ie no long distance fees. -
Can't vouch for quality of service but I found this company while looking at t.38 solutions. Cost is per minute instead of per page.
https://www.t38fax.com/pricing/
They offer volume pricing. With your usage it would come out to $350/month just on minutes so still not cost effective but if you could negotiate a lower rate might be worth it. -
@jt1001001 said in New PBX - on prem or off?:
Can't vouch for quality of service but I found this company while looking at t.38 solutions. Cost is per minute instead of per page.
https://www.t38fax.com/pricing/
They offer volume pricing. With your usage it would come out to $350/month just on minutes so still not cost effective but if you could negotiate a lower rate might be worth it.A 75% lower rate seems really unlikely - but thanks for the post.
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@Dashrender said in New PBX - on prem or off?:
Damn I just saw a bill from cox.
A single sip phone totally managed by them end to end, $51.00/m
That includes:
The phone
DID
Vmail
Management of the line from the phone all the way to cox.
Calling inside the USA, ie no long distance fees.Very expected when you buy from an ISP.
