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    Rescue computer with remote access

    IT Discussion
    crashed computer screenconnect connectwise linux rescue remote rescue
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    • DustinB3403D
      DustinB3403
      last edited by DustinB3403

      @gjacobse Fedora may be your preferred solution, but does Ubuntu come with the dependencies to get Screenconnect to work with nothing "special" besides installing the software?

      1 Reply Last reply Reply Quote 0
      • DustinB3403D
        DustinB3403 @scottalanmiller
        last edited by

        @scottalanmiller Based on the desire to create a liveUSB, my understanding is a goal to backup any data on whatever system this is.

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        • gjacobseG
          gjacobse @DustinB3403
          last edited by

          @dustinb3403 said in Rescue computer with remote access:

          @gjacobse

          Why not a LiveUSB and teamviewer or some other such remote access software to backup the user data?

          That is my next attempt - it just fleshing out the plan.

          DustinB3403D 1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403 @gjacobse
            last edited by

            @gjacobse said in Rescue computer with remote access:

            @dustinb3403 said in Rescue computer with remote access:

            @gjacobse

            Why not a LiveUSB and teamviewer or some other such remote access software to backup the user data?

            That is my next attempt - it just fleshing out the plan.

            OK, so let's start there, what is the primary goal?

            Backup data or get a working desktop (and ignoring the data)?

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            • gjacobseG
              gjacobse @scottalanmiller
              last edited by

              @scottalanmiller said in Rescue computer with remote access:

              I guess a question is a goal. Is the goal to get a good, working Windows machine?

              Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

              scottalanmillerS DustinB3403D 2 Replies Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @gjacobse
                last edited by

                @gjacobse said in Rescue computer with remote access:

                @scottalanmiller said in Rescue computer with remote access:

                I guess a question is a goal. Is the goal to get a good, working Windows machine?

                Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

                Oh, this is just file recovery?

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                • DustinB3403D
                  DustinB3403 @gjacobse
                  last edited by DustinB3403

                  @gjacobse said in Rescue computer with remote access:

                  @scottalanmiller said in Rescue computer with remote access:

                  I guess a question is a goal. Is the goal to get a good, working Windows machine?

                  Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

                  So the most simple approach would likely be to walk the client step by step on how to make a liveUSB of Fedora or Ubuntu, and get access to the system via ScreenConnect or Teamviewer.

                  Fedora media writer
                  <this media>
                  connect to wifi
                  download this
                  install this
                  ok what is the code?

                  Looking at maybe an hour's worth of effort.

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                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    I agree, LiveUSB might be the best option. Mount the old Windows drive, copy the files directly to Dropbox or Google Drive or whatever.

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                    • gjacobseG
                      gjacobse
                      last edited by

                      RE: @DustinB3403 @scottalanmiller

                      Yes,.. that is the plan - Live USB and rescue. Deal with the OS later,.. if at all.

                      DustinB3403D 1 Reply Last reply Reply Quote 0
                      • DustinB3403D
                        DustinB3403 @gjacobse
                        last edited by

                        @gjacobse You have a plan, time to execute.

                        gjacobseG 1 Reply Last reply Reply Quote 0
                        • B
                          bnrstnr
                          last edited by

                          They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                          DustinB3403D gjacobseG 2 Replies Last reply Reply Quote 0
                          • DustinB3403D
                            DustinB3403 @bnrstnr
                            last edited by DustinB3403

                            @bnrstnr said in Rescue computer with remote access:

                            They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                            The drive could still be encrypted, and this assumes that they have the cables required / bench tech skills to connect a disk to another system. And that they have another working system that is available. . .

                            LiveUSB though has no technical requirement especially if someone is watching over the process via S4B on a video call.

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                            • black3dynamiteB
                              black3dynamite
                              last edited by

                              A liveUSB of Ubuntu allows you to modify the software sources and then you can install pretty much anything you need.
                              0_1523981050696_Screenshot from 2018-04-17 10-02-11.png

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                              • gjacobseG
                                gjacobse @DustinB3403
                                last edited by

                                @dustinb3403 said in Rescue computer with remote access:

                                @gjacobse You have a plan, time to execute.

                                But first - Lunch

                                1 Reply Last reply Reply Quote 1
                                • gjacobseG
                                  gjacobse @bnrstnr
                                  last edited by

                                  @bnrstnr said in Rescue computer with remote access:

                                  They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                                  Not really - walking person to the setup, then I'll take over. No onsite resources to pull the drive.

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                                  • dafyreD
                                    dafyre @scottalanmiller
                                    last edited by dafyre

                                    @scottalanmiller said in Rescue computer with remote access:

                                    Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

                                    Most of the times, they include an overlay of some type that will allow you to install apps for that session (I'd assume a ram disk of some type). Of course, when you reboot, the changes are lost.

                                    Not sure how useful that would be in this scenario though.

                                    black3dynamiteB 1 Reply Last reply Reply Quote 0
                                    • black3dynamiteB
                                      black3dynamite @dafyre
                                      last edited by

                                      @dafyre said in Rescue computer with remote access:

                                      @scottalanmiller said in Rescue computer with remote access:

                                      Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

                                      Most of the times, they include an overlay of some type that will allow you to install apps for that session (I'd assume a ram disk of some type). Of course, when you reboot, the changes are lost.

                                      Not sure how useful that would be in this scenario though.

                                      Setting up a persistent LiveUSB would help.
                                      https://wiki.ubuntu.com/LiveUsbPendrivePersistent

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                                      • JaredBuschJ
                                        JaredBusch
                                        last edited by

                                        I put fedora workstation on a usb, and live booted and installed l2tp dependencies with no issue.

                                        So installing iced tea should be fine.

                                        travisdh1T 1 Reply Last reply Reply Quote 1
                                        • travisdh1T
                                          travisdh1 @JaredBusch
                                          last edited by travisdh1

                                          @jaredbusch said in Rescue computer with remote access:

                                          I put fedora workstation on a usb, and live booted and installed l2tp dependencies with no issue.

                                          So installing iced tea should be fine.

                                          I've worked with lots of live sessions without persistence, and never had an issue installing additional software. Granted your limited to RAM as your total storage and system operation, and any additional software installed goes away on power off/reboot. It's odd that you're having trouble installing something unless it's requiring lots of large dependencies.

                                          Your game plan is sound. Maybe they'll learn the joys of good backups?

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