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    Rescue computer with remote access

    IT Discussion
    crashed computer screenconnect connectwise linux rescue remote rescue
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

      DustinB3403D dafyreD 2 Replies Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        Best process is probably to have them do a fresh Windows install where they are. If the hardware has failed, there's nothing you'll be able to do. If it is Windows that has failed, accessing from a Linux LiveCD will still leave you in a very difficult position. Chances are a clean install is your best bet.

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        • DustinB3403D
          DustinB3403 @scottalanmiller
          last edited by

          @scottalanmiller said in Rescue computer with remote access:

          Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

          The client could create a live USB, no? Then @gjacobse would simply need to walk them through the reboot process.

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @DustinB3403
            last edited by

            @dustinb3403 said in Rescue computer with remote access:

            @scottalanmiller said in Rescue computer with remote access:

            Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

            The client could create a live USB, no? Then @gjacobse would simply need to walk them through the reboot process.

            Yes, in theory a LiveUSB might work.

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              I guess a question is a goal. Is the goal to get a good, working Windows machine?

              DustinB3403D gjacobseG 2 Replies Last reply Reply Quote 0
              • DustinB3403D
                DustinB3403
                last edited by DustinB3403

                @gjacobse Fedora may be your preferred solution, but does Ubuntu come with the dependencies to get Screenconnect to work with nothing "special" besides installing the software?

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                • DustinB3403D
                  DustinB3403 @scottalanmiller
                  last edited by

                  @scottalanmiller Based on the desire to create a liveUSB, my understanding is a goal to backup any data on whatever system this is.

                  1 Reply Last reply Reply Quote 0
                  • gjacobseG
                    gjacobse @DustinB3403
                    last edited by

                    @dustinb3403 said in Rescue computer with remote access:

                    @gjacobse

                    Why not a LiveUSB and teamviewer or some other such remote access software to backup the user data?

                    That is my next attempt - it just fleshing out the plan.

                    DustinB3403D 1 Reply Last reply Reply Quote 0
                    • DustinB3403D
                      DustinB3403 @gjacobse
                      last edited by

                      @gjacobse said in Rescue computer with remote access:

                      @dustinb3403 said in Rescue computer with remote access:

                      @gjacobse

                      Why not a LiveUSB and teamviewer or some other such remote access software to backup the user data?

                      That is my next attempt - it just fleshing out the plan.

                      OK, so let's start there, what is the primary goal?

                      Backup data or get a working desktop (and ignoring the data)?

                      1 Reply Last reply Reply Quote 0
                      • gjacobseG
                        gjacobse @scottalanmiller
                        last edited by

                        @scottalanmiller said in Rescue computer with remote access:

                        I guess a question is a goal. Is the goal to get a good, working Windows machine?

                        Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

                        scottalanmillerS DustinB3403D 2 Replies Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @gjacobse
                          last edited by

                          @gjacobse said in Rescue computer with remote access:

                          @scottalanmiller said in Rescue computer with remote access:

                          I guess a question is a goal. Is the goal to get a good, working Windows machine?

                          Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

                          Oh, this is just file recovery?

                          1 Reply Last reply Reply Quote 0
                          • DustinB3403D
                            DustinB3403 @gjacobse
                            last edited by DustinB3403

                            @gjacobse said in Rescue computer with remote access:

                            @scottalanmiller said in Rescue computer with remote access:

                            I guess a question is a goal. Is the goal to get a good, working Windows machine?

                            Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

                            So the most simple approach would likely be to walk the client step by step on how to make a liveUSB of Fedora or Ubuntu, and get access to the system via ScreenConnect or Teamviewer.

                            Fedora media writer
                            <this media>
                            connect to wifi
                            download this
                            install this
                            ok what is the code?

                            Looking at maybe an hour's worth of effort.

                            1 Reply Last reply Reply Quote 1
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              I agree, LiveUSB might be the best option. Mount the old Windows drive, copy the files directly to Dropbox or Google Drive or whatever.

                              1 Reply Last reply Reply Quote 0
                              • gjacobseG
                                gjacobse
                                last edited by

                                RE: @DustinB3403 @scottalanmiller

                                Yes,.. that is the plan - Live USB and rescue. Deal with the OS later,.. if at all.

                                DustinB3403D 1 Reply Last reply Reply Quote 0
                                • DustinB3403D
                                  DustinB3403 @gjacobse
                                  last edited by

                                  @gjacobse You have a plan, time to execute.

                                  gjacobseG 1 Reply Last reply Reply Quote 0
                                  • B
                                    bnrstnr
                                    last edited by

                                    They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                                    DustinB3403D gjacobseG 2 Replies Last reply Reply Quote 0
                                    • DustinB3403D
                                      DustinB3403 @bnrstnr
                                      last edited by DustinB3403

                                      @bnrstnr said in Rescue computer with remote access:

                                      They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                                      The drive could still be encrypted, and this assumes that they have the cables required / bench tech skills to connect a disk to another system. And that they have another working system that is available. . .

                                      LiveUSB though has no technical requirement especially if someone is watching over the process via S4B on a video call.

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                                      • black3dynamiteB
                                        black3dynamite
                                        last edited by

                                        A liveUSB of Ubuntu allows you to modify the software sources and then you can install pretty much anything you need.
                                        0_1523981050696_Screenshot from 2018-04-17 10-02-11.png

                                        1 Reply Last reply Reply Quote 1
                                        • gjacobseG
                                          gjacobse @DustinB3403
                                          last edited by

                                          @dustinb3403 said in Rescue computer with remote access:

                                          @gjacobse You have a plan, time to execute.

                                          But first - Lunch

                                          1 Reply Last reply Reply Quote 1
                                          • gjacobseG
                                            gjacobse @bnrstnr
                                            last edited by

                                            @bnrstnr said in Rescue computer with remote access:

                                            They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                                            Not really - walking person to the setup, then I'll take over. No onsite resources to pull the drive.

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