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    Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???

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    • DashrenderD
      Dashrender
      last edited by

      What version of Win10 are you on? I thought I read you had to use the absolute latest version of Sophos to install on 1607.

      1 Reply Last reply Reply Quote 0
      • J
        Jason Banned
        last edited by

        We Have Sophos Enterprise here. Webroot actually uses the Sophos AV Engine. It's the consumer/small biz version of Sophos.

        BRRABillB scottalanmillerS 2 Replies Last reply Reply Quote 0
        • KellyK
          Kelly
          last edited by

          We're using Sophos Cloud here. It is decent. My biggest disappointment is that the granularity of the policies is restricted in the cloud version compared to the on premise one. There have been two occasions where I had to contact support for them to set things that are options in the on premise version, but I could not.

          1 Reply Last reply Reply Quote 0
          • garak0410G
            garak0410
            last edited by

            Wow...just wow...after I had to totally rebuild/reload Windows 10 on my PC, I tried Webroot...now, my PC reboots after being logged in for 2 minutes. First, my second monitor goes dim and everything locks up. Then, it reboots. I log back in...same thing...works for 2 minutes and same thing happens.

            So, I am wondering since I am now 0-2 with Sophos and Webroot, that it could be a hardware problem with my PC or most likely, it doesn't like Windows 10 1607 update.

            At this point, I may just stay with Symantec another year and just put up with those hiccups...

            IRJI 1 Reply Last reply Reply Quote 0
            • IRJI
              IRJ @garak0410
              last edited by

              @garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

              Wow...just wow...after I had to totally rebuild/reload Windows 10 on my PC, I tried Webroot...now, my PC reboots after being logged in for 2 minutes. First, my second monitor goes dim and everything locks up. Then, it reboots. I log back in...same thing...works for 2 minutes and same thing happens.

              So, I am wondering since I am now 0-2 with Sophos and Webroot, that it could be a hardware problem with my PC or most likely, it doesn't like Windows 10 1607 update.

              At this point, I may just stay with Symantec another year and just put up with those hiccups...

              I've never heard of that before. I am sure you probably already did this, but I just want to double check. You uninstalled Symantec first, right?

              garak0410G 1 Reply Last reply Reply Quote 0
              • garak0410G
                garak0410 @IRJ
                last edited by

                @IRJ said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                @garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                Wow...just wow...after I had to totally rebuild/reload Windows 10 on my PC, I tried Webroot...now, my PC reboots after being logged in for 2 minutes. First, my second monitor goes dim and everything locks up. Then, it reboots. I log back in...same thing...works for 2 minutes and same thing happens.

                So, I am wondering since I am now 0-2 with Sophos and Webroot, that it could be a hardware problem with my PC or most likely, it doesn't like Windows 10 1607 update.

                At this point, I may just stay with Symantec another year and just put up with those hiccups...

                I've never heard of that before. I am sure you probably already did this, but I just want to double check. You uninstalled Symantec first, right?

                Last week during Sophos, yes, uninstalled Symantec first and then loaded Sophos...bam, wouldn't boot.

                Now, this is a CLEAN copy of Windows 10 1607 with all updates...bam...reboots every 2 minutes...I noticed I can only uninstall Webroot from its website console, so I sent an uninstall command...said it could take 24 hours but hoping it will be soon...

                garak0410G scottalanmillerS 2 Replies Last reply Reply Quote 0
                • garak0410G
                  garak0410 @garak0410
                  last edited by garak0410

                  @garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                  @IRJ said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                  @garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                  Wow...just wow...after I had to totally rebuild/reload Windows 10 on my PC, I tried Webroot...now, my PC reboots after being logged in for 2 minutes. First, my second monitor goes dim and everything locks up. Then, it reboots. I log back in...same thing...works for 2 minutes and same thing happens.

                  So, I am wondering since I am now 0-2 with Sophos and Webroot, that it could be a hardware problem with my PC or most likely, it doesn't like Windows 10 1607 update.

                  At this point, I may just stay with Symantec another year and just put up with those hiccups...

                  I've never heard of that before. I am sure you probably already did this, but I just want to double check. You uninstalled Symantec first, right?

                  Last week during Sophos, yes, uninstalled Symantec first and then loaded Sophos...bam, wouldn't boot.

                  Now, this is a CLEAN copy of Windows 10 1607 with all updates...bam...reboots every 2 minutes...I noticed I can only uninstall Webroot from its website console, so I sent an uninstall command...said it could take 24 hours but hoping it will be soon...

                  Update...it uninstalled but still locked up and rebooted...will report back on what happens after this...

                  garak0410G 1 Reply Last reply Reply Quote 1
                  • scottalanmillerS
                    scottalanmiller @garak0410
                    last edited by

                    @garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                    @IRJ said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                    @garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                    Wow...just wow...after I had to totally rebuild/reload Windows 10 on my PC, I tried Webroot...now, my PC reboots after being logged in for 2 minutes. First, my second monitor goes dim and everything locks up. Then, it reboots. I log back in...same thing...works for 2 minutes and same thing happens.

                    So, I am wondering since I am now 0-2 with Sophos and Webroot, that it could be a hardware problem with my PC or most likely, it doesn't like Windows 10 1607 update.

                    At this point, I may just stay with Symantec another year and just put up with those hiccups...

                    I've never heard of that before. I am sure you probably already did this, but I just want to double check. You uninstalled Symantec first, right?

                    Last week during Sophos, yes, uninstalled Symantec first and then loaded Sophos...bam, wouldn't boot.

                    Now, this is a CLEAN copy of Windows 10 1607 with all updates...bam...reboots every 2 minutes...I noticed I can only uninstall Webroot from its website console, so I sent an uninstall command...said it could take 24 hours but hoping it will be soon...

                    SEP is famous for stuff like that.

                    1 Reply Last reply Reply Quote 1
                    • garak0410G
                      garak0410 @garak0410
                      last edited by

                      @garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                      @garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                      @IRJ said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                      @garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                      Wow...just wow...after I had to totally rebuild/reload Windows 10 on my PC, I tried Webroot...now, my PC reboots after being logged in for 2 minutes. First, my second monitor goes dim and everything locks up. Then, it reboots. I log back in...same thing...works for 2 minutes and same thing happens.

                      So, I am wondering since I am now 0-2 with Sophos and Webroot, that it could be a hardware problem with my PC or most likely, it doesn't like Windows 10 1607 update.

                      At this point, I may just stay with Symantec another year and just put up with those hiccups...

                      I've never heard of that before. I am sure you probably already did this, but I just want to double check. You uninstalled Symantec first, right?

                      Last week during Sophos, yes, uninstalled Symantec first and then loaded Sophos...bam, wouldn't boot.

                      Now, this is a CLEAN copy of Windows 10 1607 with all updates...bam...reboots every 2 minutes...I noticed I can only uninstall Webroot from its website console, so I sent an uninstall command...said it could take 24 hours but hoping it will be soon...

                      Update...it uninstalled but still locked up and rebooted...will report back on what happens after this...

                      Uninstalling stopped the reboots. And as someone said earlier, their support is fast...they are already working with me on this...

                      1 Reply Last reply Reply Quote 2
                      • RojoLocoR
                        RojoLoco
                        last edited by

                        We only have 2 windows 10 machines, but we have had zero webroot issues. And both had webroot installed before the 1607 build.

                        scottalanmillerS 1 Reply Last reply Reply Quote 1
                        • scottalanmillerS
                          scottalanmiller @RojoLoco
                          last edited by

                          @RojoLoco said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                          We only have 2 windows 10 machines, but we have had zero webroot issues. And both had webroot installed before the 1607 build.

                          Same here, Webroot on all of our Windows 10 and no issues with them.

                          garak0410G 1 Reply Last reply Reply Quote 0
                          • garak0410G
                            garak0410 @scottalanmiller
                            last edited by

                            @scottalanmiller said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                            @RojoLoco said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                            We only have 2 windows 10 machines, but we have had zero webroot issues. And both had webroot installed before the 1607 build.

                            Same here, Webroot on all of our Windows 10 and no issues with them.

                            Quite baffling since this is a brand new install of Windows 10. They had me reinstall it so I could send them diagnostics.

                            As I await them, I'm troubleshooting myself...if I let it reboot and log in and don't do anything, it is fine. If I use a third party program like Adobe Acrobat, Chrome or iTunes...no problems...anything that is perhaps tied to the Windows kernal, BAM, locks up and 30-45 seconds later, ir reboots. Outlook, File Explorer, Cortana, Windows Store...and it happens a lot when in search boxes...

                            Going back to my Sophops crash from last week, I can't imagine what would do this, especially now, on a clean install.

                            garak0410G 1 Reply Last reply Reply Quote 0
                            • garak0410G
                              garak0410 @garak0410
                              last edited by

                              @garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                              @scottalanmiller said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                              @RojoLoco said in Sophos Cloud Endpoint Advanced - Any Thoughts???:

                              We only have 2 windows 10 machines, but we have had zero webroot issues. And both had webroot installed before the 1607 build.

                              Same here, Webroot on all of our Windows 10 and no issues with them.

                              Quite baffling since this is a brand new install of Windows 10. They had me reinstall it so I could send them diagnostics.

                              As I await them, I'm troubleshooting myself...if I let it reboot and log in and don't do anything, it is fine. If I use a third party program like Adobe Acrobat, Chrome or iTunes...no problems...anything that is perhaps tied to the Windows kernal, BAM, locks up and 30-45 seconds later, ir reboots. Outlook, File Explorer, Cortana, Windows Store...and it happens a lot when in search boxes...

                              Going back to my Sophops crash from last week, I can't imagine what would do this, especially now, on a clean install.

                              Confirmed, it is Windows Input Boxes causing this problem. If I don't log in right away and wait a bit and then try to type my password, it locks up and reboots...again, with WebRoot installed. Still waiting on them to tell me when it is OK to uninstall.

                              1 Reply Last reply Reply Quote 0
                              • wrx7mW
                                wrx7m
                                last edited by wrx7m

                                I hope their (Sophos') endpoint software is better managed than their UTM software has been this past year. Several updates have broken some pretty important things. I have 4 pending updates because I don't see a resolution to some of the items. One update fixes something, then breaks 2 more things. The next update doesn't even address some of the issues that were broken by previous updates.

                                I had a cheap subscription to webroot for my personal desktop and am looking for another "sale". I installed sophos free endpoint on my parent's pcs and they haven't been having any related issues or malware infections.

                                J 1 Reply Last reply Reply Quote 1
                                • garak0410G
                                  garak0410
                                  last edited by

                                  Update on yesterday's reboot. Here is what "WebRoot" said:

                                  The particular issue being reported is related to a wireless keyboard being in place. There are a few Microsoft wireless keyboards that the drivers can conflict with ours, at this time the workaround sent would resolve this issue however a more permanent fix is being developed.

                                  So my wireless keyboard was at fault. We changed a setting and now it is working. I'm very impressed with their support and expanding my testing of WebRoot. .

                                  RojoLocoR JaredBuschJ 2 Replies Last reply Reply Quote 5
                                  • RojoLocoR
                                    RojoLoco @garak0410
                                    last edited by

                                    @garak0410 said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:

                                    Update on yesterday's reboot. Here is what "WebRoot" said:

                                    The particular issue being reported is related to a wireless keyboard being in place. There are a few Microsoft wireless keyboards that the drivers can conflict with ours, at this time the workaround sent would resolve this issue however a more permanent fix is being developed.

                                    So my wireless keyboard was at fault. We changed a setting and now it is working. I'm very impressed with their support and expanding my testing of WebRoot. .

                                    Webroot support has been fantastic the few times I've needed them.

                                    1 Reply Last reply Reply Quote 2
                                    • JaredBuschJ
                                      JaredBusch @garak0410
                                      last edited by

                                      @garak0410 said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:

                                      Update on yesterday's reboot. Here is what "WebRoot" said:

                                      The particular issue being reported is related to a wireless keyboard being in place. There are a few Microsoft wireless keyboards that the drivers can conflict with ours, at this time the workaround sent would resolve this issue however a more permanent fix is being developed.

                                      So my wireless keyboard was at fault. We changed a setting and now it is working. I'm very impressed with their support and expanding my testing of WebRoot. .

                                      On this same note, I have a user with webroot and a microsoft wireless keyboard. Updated to 1607 and crash loop.

                                      Unplug the USB receiver and everything works fine.

                                      dafyreD 1 Reply Last reply Reply Quote 0
                                      • dafyreD
                                        dafyre @JaredBusch
                                        last edited by

                                        @JaredBusch said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:

                                        @garak0410 said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:

                                        Update on yesterday's reboot. Here is what "WebRoot" said:

                                        The particular issue being reported is related to a wireless keyboard being in place. There are a few Microsoft wireless keyboards that the drivers can conflict with ours, at this time the workaround sent would resolve this issue however a more permanent fix is being developed.

                                        So my wireless keyboard was at fault. We changed a setting and now it is working. I'm very impressed with their support and expanding my testing of WebRoot. .

                                        On this same note, I have a user with webroot and a microsoft wireless keyboard. Updated to 1607 and crash loop.

                                        Unplug the USB receiver and everything works fine.

                                        AKA: What's the workaround that Webroot gave to you, @garak0410 ?

                                        1 Reply Last reply Reply Quote 1
                                        • J
                                          Jason Banned @wrx7m
                                          last edited by

                                          @wrx7m said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:

                                          I hope their (Sophos') endpoint software is better managed than their UTM software has been this past year. Several updates have broken some pretty important things. I have 4 pending updates because I don't see a resolution to some of the items. One update fixes something, then breaks 2 more things. The next update doesn't even address some of the issues that were broken by previous updates.

                                          I had a cheap subscription to webroot for my personal desktop and am looking for another "sale". I installed sophos free endpoint on my parent's pcs and they haven't been having any related issues or malware infections.

                                          Can't even compare the two. UTMs suck. And sophos UTMs is not a true sophos product. It's astaro

                                          1 Reply Last reply Reply Quote 3
                                          • BRRABillB
                                            BRRABill @Jason
                                            last edited by

                                            @Jason said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:

                                            We Have Sophos Enterprise here. Webroot actually uses the Sophos AV Engine. It's the consumer/small biz version of Sophos.

                                            @JoshP_Webroot

                                            Is this still true?

                                            JoshP_WebrootJ 1 Reply Last reply Reply Quote 0
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