Ticket System
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You could use DesktopCentral and ServiceDeskPlus from ManageEngine
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I'm trying to decide between all the options in this thread.
Just looking for simple ticketing where I can throw info in, and have it in the cloud. And respond to the client if needed.
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I'm attempting to use Jira ServiceDesk. I'm having mixed success. I'm going to keep on with it for awhile since it is up and running, and I don't have the bandwidth available to evaluate something else. I'd probably be looking at a Linux based solution when I get to that point.
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That OSTicket looks pretty good. Anyone tried that?
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@Rob-Dunn said:
That OSTicket looks pretty good. Anyone tried that?
I've used it before. It's not too bad. Fairly simple.
I threw together a test in a container. Not including building the container, it probably took 5 minutes to install and have a basic set up.
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@johnhooks said:
@Rob-Dunn said:
That OSTicket looks pretty good. Anyone tried that?
I've used it before. It's not too bad. Fairly simple.
I threw together a test in a container. Not including building the container, it probably took 5 minutes to install and have a basic set up.
I think that's what Comodo One uses.
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Since this topic was raised a bit in a different thread today...
What is the difference between ZoHo and ManageEngine?
People seem to mention them interchangeably but they look like separate products.
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@BRRABill said:
What is the difference between ZoHo and ManageEngine?
ManageEngine is a division of Zoho.
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@scottalanmiller said:
ManageEngine is a division of Zoho.
But it is two separate products, correct?
I mean, obviously it looks like it is, just want to be sure I'm not missing something here.
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@BRRABill said:
@scottalanmiller said:
ManageEngine is a division of Zoho.
But it is two separate products, correct?
I mean, obviously it looks like it is, just want to be sure I'm not missing something here.
Yes, just like a Buick and a Chevy are different products, but both GM.
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For simple ticketing you'd go with Zoho?
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@BRRABill said:
For simple ticketing you'd go with Zoho?
No, for complex ticketing I would go with ManageEngine. I don't believe that Zoho is free.
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@scottalanmiller said:
No, for complex ticketing I would go with ManageEngine. I don't believe that Zoho is free.
It appears they have a free tier.
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Oh, definitely worth checking out then.
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I set up ManageEngine at my previous office and was pretty impressed. There are a number of options in the free hosted version. The office had two different ticket systems, one for IT work, and the other for Building/grounds maintenance. The plan was to merge them using the ME Service desk, and then implement automatic routing based on the email address (Help Desk and Facilities).
It does offer a pretty decent set of options
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@scottalanmiller said:
@BRRABill said:
@scottalanmiller said:
ManageEngine is a division of Zoho.
But it is two separate products, correct?
I mean, obviously it looks like it is, just want to be sure I'm not missing something here.
Yes, just like a Buick and a Chevy are different products, but both GM.
That really confused me. I believe they have two similar products called "Support" and "ServiceDesk Plus". The latter seems more geared towards IT departments whilst the former is more general customer service. Both have a free tier. But which is better? I'm trialling both. "Support" seems more user friendly at first glance.
I'm also getting a Zoho salesman leaving me a voicemail every two hours
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@Carnival-Boy said:
@scottalanmiller said:
@BRRABill said:
@scottalanmiller said:
ManageEngine is a division of Zoho.
But it is two separate products, correct?
I mean, obviously it looks like it is, just want to be sure I'm not missing something here.
Yes, just like a Buick and a Chevy are different products, but both GM.
That really confused me. I believe they have two similar products called "Support" and "ServiceDesk Plus". The latter seems more geared towards IT departments whilst the former is more general customer service. Both have a free tier. But which is better? I'm trialling both. "Support" seems more user friendly at first glance.
I'm also getting a Zoho salesman leaving me a voicemail every two hours
Support would be the Zoho branded one and has a free tier. ServiceDesk Plus is the ManageEngine one and is fully free without tiering. You can add on other products, but there aren't tiers. One uses the add on model, the other a tiering one. With SD+ you can have unlimited tickets, users, etc.
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@scottalanmiller said:
One uses the add on model, the other a tiering one. With SD+ you can have unlimited tickets, users, etc.
You can with Support as far as I'm aware. I'm not sure what the difference between tiering and add-ons is.
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@Carnival-Boy said:
You can with Support as far as I'm aware. I'm not sure what the difference between tiering and add-ons is.
Well it's kind of conceptual to my thinking, but with tiering features are unlocked - like bigger scale, more users, and stuff like that. It's "removing limitations."
With add ons, like with SD+, the product itself is completely free, no limitations. There is nothing to unlock. If you are going to pay for something, it's another product that is not part of SD+ itself.
For example, Windows 10 to Windows Server 2016 is tiering. You are paying more to features to be unlocked (like the right to access by more than one person at a time.) It is tiered, they are the same product available with different licensing options.
But CentOS 7 doesn't have tiers, everything is free and unlimited. But of course someone sells third party add on software for it that isn't free. That's an add on. It's not part of CentOS, so it is not a tier of CentOS that has that software, it's something that works "with" it.
