Ticket System
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I'm toying with the Comodo one free version. It seems to be alright. Nothing stellar, but not bad for free either. You get a helpdesk package with that one as well.
, I think -
@dafyre said:
I'm toying with the Comodo one free version. It seems to be alright. Nothing stellar, but not bad for free either. You get a helpdesk package with that one as well.
, I thinkHave you used ZOHO and ManageEngine?
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You could use DesktopCentral and ServiceDeskPlus from ManageEngine
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I'm trying to decide between all the options in this thread.
Just looking for simple ticketing where I can throw info in, and have it in the cloud. And respond to the client if needed.
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I'm attempting to use Jira ServiceDesk. I'm having mixed success. I'm going to keep on with it for awhile since it is up and running, and I don't have the bandwidth available to evaluate something else. I'd probably be looking at a Linux based solution when I get to that point.
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That OSTicket looks pretty good. Anyone tried that?
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@Rob-Dunn said:
That OSTicket looks pretty good. Anyone tried that?
I've used it before. It's not too bad. Fairly simple.
I threw together a test in a container. Not including building the container, it probably took 5 minutes to install and have a basic set up.
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@johnhooks said:
@Rob-Dunn said:
That OSTicket looks pretty good. Anyone tried that?
I've used it before. It's not too bad. Fairly simple.
I threw together a test in a container. Not including building the container, it probably took 5 minutes to install and have a basic set up.
I think that's what Comodo One uses.
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Since this topic was raised a bit in a different thread today...
What is the difference between ZoHo and ManageEngine?
People seem to mention them interchangeably but they look like separate products.
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@BRRABill said:
What is the difference between ZoHo and ManageEngine?
ManageEngine is a division of Zoho.
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@scottalanmiller said:
ManageEngine is a division of Zoho.
But it is two separate products, correct?
I mean, obviously it looks like it is, just want to be sure I'm not missing something here.
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@BRRABill said:
@scottalanmiller said:
ManageEngine is a division of Zoho.
But it is two separate products, correct?
I mean, obviously it looks like it is, just want to be sure I'm not missing something here.
Yes, just like a Buick and a Chevy are different products, but both GM.
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For simple ticketing you'd go with Zoho?
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@BRRABill said:
For simple ticketing you'd go with Zoho?
No, for complex ticketing I would go with ManageEngine. I don't believe that Zoho is free.
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@scottalanmiller said:
No, for complex ticketing I would go with ManageEngine. I don't believe that Zoho is free.
It appears they have a free tier.
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Oh, definitely worth checking out then.
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I set up ManageEngine at my previous office and was pretty impressed. There are a number of options in the free hosted version. The office had two different ticket systems, one for IT work, and the other for Building/grounds maintenance. The plan was to merge them using the ME Service desk, and then implement automatic routing based on the email address (Help Desk and Facilities).
It does offer a pretty decent set of options
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@scottalanmiller said:
@BRRABill said:
@scottalanmiller said:
ManageEngine is a division of Zoho.
But it is two separate products, correct?
I mean, obviously it looks like it is, just want to be sure I'm not missing something here.
Yes, just like a Buick and a Chevy are different products, but both GM.
That really confused me. I believe they have two similar products called "Support" and "ServiceDesk Plus". The latter seems more geared towards IT departments whilst the former is more general customer service. Both have a free tier. But which is better? I'm trialling both. "Support" seems more user friendly at first glance.
I'm also getting a Zoho salesman leaving me a voicemail every two hours
