strange letters with received email on outlook 2007
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Hi guys, how are you doing...
i have an issue with one of the users, sometimes (not often) he received email on outlook 2007 like this example :
ááÊÃßíÏ Åä åÄáÇÁ åã ÇáÓÇÆÞíä ÇáÎÇÕ ÈÇáÎÏãÉ Ããá ÇáÅÝÇÏÉ Úä ÇáÊÕÇÑíÍ
knowing that this email is written in arabic, but there are a lot of other emails in arabic also that are in clear text and not altered,
Note: outlook has kaspersky add-in for filtering spam
any thoughts
best regards
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Looks as though there is a mismatch of character sets. The big question would be... does this occur only for you and other people get his emails and it is fine? Or do lots of people receiving his emails have this problem?
Also, what is he using to write the emails? Is it Outlook? OWA? Something else?
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for example : X send email to A and B and C ....
only A have this issue, other people receive the email in clear text
A has 2 way of reading emails : outlook 2007 and webmail, he have issue only when he open email in outlook, as for webmail the email is OK -
the issue reside in outlook, but i cannot put my feet on it
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Maybe a needed font pack is missing for Outlook?
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the big issue here is that this problem doesn't happen all the time but sometimes, maybe 1 time in a week
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the worst problem ever is the problem that occur only sometimes,
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because we cannot diagnosis the problem because it occur then vanish ....
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@IT-ADMIN said:
the big issue here is that this problem doesn't happen all the time but sometimes, maybe 1 time in a week
Okay, that is very weird.
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where i can check in outlook ??is there any place in outlook to check in ??
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Similar problem time ago.
Check Internet Explorer Version, try to update to the last one.
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@IT-ADMIN said:
where i can check in outlook ??is there any place in outlook to check in ??
Are all system and Outlook patches applied?
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What OS is this Outlook 2007 running on?
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in windows 7,
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@iroal said:
Similar problem time ago.
Check Internet Explorer Version, try to update to the last one.
i will upgrade my IE8 to 11, and i will inform you whether the issue is still happening or nor
thank
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Oh wow, that was way behind. Definitely updates were needed.
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Wow is right, that system is years old!
I'd do a virus scan on it while you're there, that thing has probably been vulnerable for years!
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Obviously updates are needed here first, but if the issue persists, it can very likely be due to the original item being sent in a very specific encoding.
I run into this often with file names when people in Japan send a document.
The only solution I have it so retype the name or change my system base language.
Here is how I have my desktop setup for example.
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@IT-ADMIN said:
for example : X send email to A and B and C ....only A have this issue
So, the question then is how do A's settings differ from B and C's? In particular, look at the language, formatting and font settings. Also check whether A has any Outlook add-ins installed than B and C do not - especially antivirus add-ins.
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@JaredBusch said:
Obviously updates are needed here first, but if the issue persists, it can very likely be due to the original item being sent in a very specific encoding.
I run into this often with file names when people in Japan send a document.
The only solution I have it so retype the name or change my system base language.
Here is how I have my desktop setup for example.
i just checked that, i found that my system local was arabic, i mean that the email language is the same as my system local language
