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    strange letters with received email on outlook 2007

    Scheduled Pinned Locked Moved IT Discussion
    ms officems office 2007outlookoutlook 2007
    28 Posts 6 Posters 5.2k Views
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    • IT-ADMINI
      IT-ADMIN
      last edited by

      the worst problem ever is the problem that occur only sometimes,

      1 Reply Last reply Reply Quote 0
      • IT-ADMINI
        IT-ADMIN
        last edited by

        because we cannot diagnosis the problem because it occur then vanish ....

        1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @IT-ADMIN
          last edited by

          @IT-ADMIN said:

          the big issue here is that this problem doesn't happen all the time but sometimes, maybe 1 time in a week

          Okay, that is very weird.

          1 Reply Last reply Reply Quote 0
          • IT-ADMINI
            IT-ADMIN
            last edited by

            where i can check in outlook ??is there any place in outlook to check in ??

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • iroalI
              iroal
              last edited by

              Similar problem time ago.

              Check Internet Explorer Version, try to update to the last one.

              IT-ADMINI 1 Reply Last reply Reply Quote 1
              • scottalanmillerS
                scottalanmiller @IT-ADMIN
                last edited by

                @IT-ADMIN said:

                where i can check in outlook ??is there any place in outlook to check in ??

                Are all system and Outlook patches applied?

                1 Reply Last reply Reply Quote 1
                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  What OS is this Outlook 2007 running on?

                  1 Reply Last reply Reply Quote 0
                  • IT-ADMINI
                    IT-ADMIN
                    last edited by

                    in windows 7,

                    1 Reply Last reply Reply Quote 0
                    • IT-ADMINI
                      IT-ADMIN @iroal
                      last edited by

                      @iroal said:

                      Similar problem time ago.

                      Check Internet Explorer Version, try to update to the last one.

                      i will upgrade my IE8 to 11, and i will inform you whether the issue is still happening or nor

                      thank

                      1 Reply Last reply Reply Quote 1
                      • scottalanmillerS
                        scottalanmiller
                        last edited by

                        Oh wow, that was way behind. Definitely updates were needed.

                        1 Reply Last reply Reply Quote 0
                        • DashrenderD
                          Dashrender
                          last edited by

                          Wow is right, that system is years old!

                          I'd do a virus scan on it while you're there, that thing has probably been vulnerable for years!

                          1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch
                            last edited by

                            Obviously updates are needed here first, but if the issue persists, it can very likely be due to the original item being sent in a very specific encoding.

                            I run into this often with file names when people in Japan send a document.

                            The only solution I have it so retype the name or change my system base language.

                            Here is how I have my desktop setup for example.

                            img

                            IT-ADMINI 1 Reply Last reply Reply Quote 0
                            • B
                              Brett at ioSafe Vendor @IT-ADMIN
                              last edited by Brett at ioSafe

                              @IT-ADMIN said:

                              for example : X send email to A and B and C ....only A have this issue

                              So, the question then is how do A's settings differ from B and C's? In particular, look at the language, formatting and font settings. Also check whether A has any Outlook add-ins installed than B and C do not - especially antivirus add-ins.

                              IT-ADMINI 1 Reply Last reply Reply Quote 0
                              • IT-ADMINI
                                IT-ADMIN @JaredBusch
                                last edited by

                                @JaredBusch said:

                                Obviously updates are needed here first, but if the issue persists, it can very likely be due to the original item being sent in a very specific encoding.

                                I run into this often with file names when people in Japan send a document.

                                The only solution I have it so retype the name or change my system base language.

                                Here is how I have my desktop setup for example.

                                img

                                i just checked that, i found that my system local was arabic, i mean that the email language is the same as my system local language

                                JaredBuschJ 1 Reply Last reply Reply Quote 0
                                • IT-ADMINI
                                  IT-ADMIN @Brett at ioSafe
                                  last edited by

                                  @Brett-at-ioSafe said:

                                  @IT-ADMIN said:

                                  for example : X send email to A and B and C ....only A have this issue

                                  So, the question then is how do A's settings differ from B and C's? In particular, look at the language, formatting and font settings. Also check whether A has any Outlook add-ins installed than B and C do not - especially antivirus add-ins.

                                  all the users have kaspersky spam filtering add-in

                                  B 1 Reply Last reply Reply Quote 0
                                  • JaredBuschJ
                                    JaredBusch @IT-ADMIN
                                    last edited by

                                    @IT-ADMIN said:

                                    i just checked that, i found that my system local was arabic, i mean that the email language is the same as my system local language

                                    But what was the sender's system setting? That should not matter in an application such as Outlook, but it is always something I try to check once all the basic troubleshooting steps prove fruitless.

                                    IT-ADMINI 1 Reply Last reply Reply Quote 0
                                    • IT-ADMINI
                                      IT-ADMIN @JaredBusch
                                      last edited by

                                      @JaredBusch said:

                                      @IT-ADMIN said:

                                      i just checked that, i found that my system local was arabic, i mean that the email language is the same as my system local language

                                      But what was the sender's system setting? That should not matter in an application such as Outlook, but it is always something I try to check once all the basic troubleshooting steps prove fruitless.

                                      yes you are right, i have to check that also, but if only the sender is someone who is from the users

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                                      • B
                                        Brett at ioSafe Vendor @IT-ADMIN
                                        last edited by

                                        @IT-ADMIN said:

                                        @Brett-at-ioSafe said:

                                        @IT-ADMIN said:

                                        for example : X send email to A and B and C ....only A have this issue

                                        So, the question then is how do A's settings differ from B and C's? In particular, look at the language, formatting and font settings. Also check whether A has any Outlook add-ins installed than B and C do not - especially antivirus add-ins.

                                        all the users have kaspersky spam filtering add-in

                                        Check A's language and font settings to see how they differ from B and C's.

                                        1 Reply Last reply Reply Quote 0
                                        • IT-ADMINI
                                          IT-ADMIN
                                          last edited by

                                          Now i face the same shitty issue with another computer but now with outlook 2010, this issue drive me mad, till now i cannot find a solution for it, and i'm in an embarrassing situation with the 2 users,

                                          1 Reply Last reply Reply Quote 0
                                          • IT-ADMINI
                                            IT-ADMIN
                                            last edited by

                                            i think it is a virus maybe

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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