@scottalanmiller said in Simple IT Assets Management Software recommendations.:
@openit said in Simple IT Assets Management Software recommendations.:
But as I said, I was having problem with importing the assets from CSV file. So I am afraid, after setting up and it may have other issues.
Did you make a thread about the import issues? I've not imported to Snipe-IT, but maybe we could have gotten that fixed.
Nope. Okay, I will make a try and post it here.
@scottalanmiller said in Simple IT Assets Management Software recommendations.:
They offer Snipe-IT hosted for just $29/mo or less if you pay annually. Considering you will pay a minimum of $5 and more likely $10/mo for a VPS, this is pretty reasonable.
That's expensive for us.
Well, now I am thinking to build CentOS 7 and install Snipe-IT and test it, as last I had issue with ready to use VM for snipe-IT, maybe there was an issue with vm or file ?
I give a try on Snipe-IT again.
What others using for Assets Management ?
@scottalanmiller said in Simple IT Assets Management Software recommendations.:
If you don't want to install and maintain, does that limit you to hosted only? Not sure of who might provide that.
Actually I believe I can setup the CentOS 7 and install Snipe-IT very fine. But as I said, I was having problem with importing the assets from CSV file. So I am afraid, after setting up and it may have other issues.
@scottalanmiller said in Simple IT Assets Management Software recommendations.:
Snipe-IT is the leader here, I think.
I see. Myself I liked it very much because of it's interface and all features available I was looking for. I was just wondering what others are using ????
Hi All,
I am looking to setup IT Assets Management software for around 150 pcs, 30 printers, 40 voip devices and 20 others. Needs to include Tag Nos. attached on those devices in Assets management software.
I am aware of Spiceworks AM, ManageEngine AM but I prefer Static Assets Management software, because these software may not scan properly (due to vlan, antivirus etc.) to give exact reports and sometimes we used to have clients,guests on our network so these software will include everything (non-company owned).
I know Snipe-IT, which seems to be well suited for my requirement, but the thing is, I need to build linux server, setup Snipe-IT and maintain. Last time I have tried by downloading the ready to use vm for Snipe-IT, and there was a problem to import the assets with .CSV format, it was showing import progressing (it was lasting permanently).
Could you people recommend any simple software (windows support will be good). Did I mentioned, free will be great ? 
Thanks
Maybe I will start maintaining (opening, updating and closing) as of now. I will think later about to involve users to Submit Tickets or no.
What is unnecessary to create a ticket for ? like toner replaced, monitor was not working due to power cable loose, outlook mobile app forgot password for email etc.
Do you think above kind of issues are not necessary to include in help desk system ?
Well, I have decided to setup help desk anyways. Will test those software and decide it later.
Thanks for feedback.
What attracted you people to move/stick to/with osTicket ?
I may choose btw SW or MD.
One more thought is, choosing MD will fetch on my Profile ? through hands-on experience if I wish to move to other company (as ManageEngine is known in industry and ITIL HD), is it ?
I agree with maintaining Help desk. But I have two real questions :
Or
And then choosing application :
Spiceworks Help Desk or ManageEngine Service Desk Plus ?
@gjacobse said in Do I need help desk system ?:
It is a good idea, regardless of the method, that you keep some form of 'help desk' ticketing system. This helps you determine problem trends on hardware, software or even users.
It's also a way of documenting your activities and proving when you are in need of additional assistance.
I understand it's good idea to have record for issues and solutions. In that case, I prefer to have help desk system than doing it on Excel, as Help desk will be more organized and free.
Sure, I will be setting up Help desk.
@scottalanmiller said in Do I need help desk system ?:
Just because you have one does not mean that you share it with anybody.
Passed over my head ?
@scottalanmiller said in Do I need help desk system ?:
Why not make a ticket system but only use it for yourself?
You are saying me set-up Help desk system and use it by myself without users involvement (ticket creation and closing by myself) ?
Hello all,
We have 100+ users with very few people in remote location. And I am the only one IT guy in our company + we have basic AMC from other Service Provider (I will take help from them while I am rush in issues, and network related stuff).
For any issues, users give a phone call (around 80%), few emails and very directly ask to assist. We don't use any Remote Control software to support but directly attending to user's desk.
As I am only person in IT, I don't have any supervisors/manager to report when it comes to technical things, but I need to coordinate with Finance Dept. for IT purchases.
One thing is, I don't maintain any log for complaints (IT issues) anywhere (neither on note book nor excel log), but only issues came through emails will remain as record. Here I am not talking about documentation of IT resources, but only about Helpdesk related logs/complaints.
Is that necessary to have record/maintain complaints and resolutions for them ?
Further do I need Helpdesk system in my Scenario ?
If Yes, two Helpdesk software to my mind :
If I go with setting up Helpdesk system, I need to respond on all tickets, need to update, close, open tickets on behalf of management, guiding users to do so , of course I need to spend extra time to do all above. Is that reasonable to do/realistic for me ?
Appreciate your suggestions !!
does it seems to be very basic ?
@scottalanmiller said in Hyper V replica VS Veeam B&R Replica.:
@openit how long does it take you to get a new server to replace that one should it totally die (like go up in flames) or how long to get it fixed if only part of it dies?
If it's only about parts, it will depends on our Service Provider, from whom we have server warranty contract. According to them (service provider) , next business day response and I have no idea if they can fix it completely by next business day itself......
If it's about getting new server if main server totally dies, I am afraid it can take longer than repairing things. As I need to get quote, propose to management, approval, delivery and restoring the OS and Data from Backup. I believe management will not take long to respond on such critical or emergency cases.
@Tim_G said in Hyper V replica VS Veeam B&R Replica.:
@openit said in Hyper V replica VS Veeam B&R Replica.:
Okay. I will take help from Management to do maths about Redundancy requirement.
Let's assume, Server Redundancy is necessary after doing maths, could you please advice which one option for Server Redundancy is better ?What kind of redundancy do you need? RAID gives you redundancy, hence the "R".
What does management "NEED" according to their numbers? I'm sure they want the 5 nines of uptime, who doesn't... but what do the numbers say?
If it's about RAID. We have RAID 1 on this Windows Server. I know RAID 10 is best option, but this is what we have currently. But still it is 1 Drive fault tolerant.
Well, this RAID is upto drive failure, it's not going to cover RAM/motherboard/processor etc failure, right ? that's why I was talking about whole separate server.
But as @Dashrender mentioned, a temp PC can do the trick in emergency.
@Dashrender said in Hyper V replica VS Veeam B&R Replica.:
Assuming your current server license is 2008 or newer, you get two VMs on one host.
With your current setup it sounds like you are using and services on a single install of Windows server, so you can move that to a VM, then create a second VM on that same host, install Veeam to it. I'd purchase a 2/4 drive NAS for the backup target.
You could do this all on your current server assuming is has enough resources (CPU, RAM, storage). Then purchase Veeam essentials ($850ish), NAS and drives ($1000ish).
It's Windows Server 2012 R2 standard. Yeah, we can it for two guests on Hyper-V.
And we do have NAS box for Backup target.
@Dashrender said in Hyper V replica VS Veeam B&R Replica.:
@openit said in Hyper V replica VS Veeam B&R Replica.:
@JaredBusch said in Hyper V replica VS Veeam B&R Replica.:
Honestly, IMO, from what little we know of the OP's environment, he does not need replication either. Just a single server and a backup.
I see.
Actually I have inquired with our management people about the "acceptable downtime for server", they said "one day" is okay. Here according to management (aka user) is meant for File Server and as you know, they are not aware of what DC, DNS etc. are.
Most of our production work depends on File Server, and based on above info. acceptable downtime for File Server will one day.
And for any hardware failure, the repair service will be next working day. The vendor from whom we have warranty tie up are working 5 days a week and we are working 6 days a week. If any failure happens at last working day on the week and spare part is not available immediately with them, we may consider around "3 days downtime for server to come up"
And you know, how the situation of IT guyz in this process.
"So I am thinking of Server Redundancy, for company benefit" and of course "to have piece of mind for myself
Do you need the server itself to be up though? In your situation if I was going to have extended outage, I'd grab a PC with enough storage and install Hyper-v and then restore my data to that. Or look at a better warranty, like 4/6 hour response. That would be less expensive than a whole other server and one less box to worry about, that much less power usage, that much less worry about licensing, etc.
This one is also nice idea I will keep it in my side note.
So I need to have a PC with sufficient space. In emergency or required I will setup Hyper-v or restore the baremetal OS directly to physical pc and manage until Primary server is recovered. So here, in this case I need to make sure, I will copy back the whole data from Temp server (as it got updated with some data). Am I correct ?
@scottalanmiller said in Hyper V replica VS Veeam B&R Replica.:
@Dashrender said in Hyper V replica VS Veeam B&R Replica.:
@openit said in Hyper V replica VS Veeam B&R Replica.:
@scottalanmiller said in Hyper V replica VS Veeam B&R Replica.:
@openit said in Hyper V replica VS Veeam B&R Replica.:
@JaredBusch said in Hyper V replica VS Veeam B&R Replica.:
@openit said in Hyper V replica VS Veeam B&R Replica.:
This is my future plan to setup Windows Server Redundancy ( DC+File Server).
Go back and decide if you need redundancy from a business point of view.
I believe, Yes.
For Management : Minimized Downtime
For IT : Peace of MindThat's never how you should look at it.
For business: Whatever makes the money
IT: Whatever is good for the businessMaybe I was wrong at "For IT: Peace of Mind"
As I said, our end-users depends a lot on File Server. If File Server is not available, they can't do their work almost (lets say 70%). So if they don't do work for long, their projects will get delayed, and for sure it will effect production.
Of course. But this is a business concern, not a technical one. If the business says they can afford 1 day of full downtime with few issues, spending money to reduce much below that mark is directly against IT's mission.
Right. The only thing that IT should be doing is getting the numbers from the business and supplying the cost of what it takes to mitigate it and how well that mitigation should work. This is 100%, no exceptions, a math problem and if no math is being done, no one has even started evaluating what the need will be.
Okay. I will take help from Management to do maths about Redundancy requirement.
Let's assume, Server Redundancy is necessary after doing maths, could you please advice which one option for Server Redundancy is better ?