Office 2013 Display Issue
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So this has been an ongoing issue that I've been trying to figure out for an employee, which nothing I've done has corrected the issue.
- Reinstalled Office
- Removed Display Fusion
- Completely swapped her hardware, besides the SSD that she's using.
What is specifically happening is the control functions at the top of Office most often with Excel will become messed up. I'm not even sure how to describe it, but pretty much everything seems to become misaligned.
The content of the document or spreadsheet appears fine, but the controls are all messed up. The document is unresponsive and has to be forcibly closed with Task Manager.
Now logic would say replace the SSD, but it just doesn't add up that the SSD is the cause of the issue. Has anyone else seen an issue like this?
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Seems most likely to be a library, driver or OS issue.
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Well that is possible, it'll be damn near impossible to determine which is the culprit in those cases...
I could start by removing all Office updates, and see if that gets fixed.
Of course I'll have to exclude her from WSUS.
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Open Excel with Admin rights and test If you have the same problem.
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Oh yeah, log in as a different user on the box and see if that changes anything.
If not, consider a full reinstallation of Windows.
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I have a user with a similar problem - but even though she's told me about it repeatedly, she won't let me work on her computer to fix it. There doesn't seem to be any issue with data.
This is the same user who has computer issues all the time - I seriously think there is a poltergeist in her office.
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@Dashrender said:
I have a user with a similar problem - but even though she's told me about it repeatedly, she won't let me work on her computer to fix it. There doesn't seem to be any issue with data.
This is the same user who has computer issues all the time - I seriously think there is a poltergeist in her office.
Maybe she's the poltergeist?
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@johnhooks said:
@Dashrender said:
I have a user with a similar problem - but even though she's told me about it repeatedly, she won't let me work on her computer to fix it. There doesn't seem to be any issue with data.
This is the same user who has computer issues all the time - I seriously think there is a poltergeist in her office.
Maybe she's the poltergeist?
As much as I'd like to think that sometimes... I really don't - She's the boss. She not a jokester type. And she's definitely not one looking for excuses to not work. Nor does she want a new computer (she's not a techie) every 5 mins. Heck, if it where up to her, she'd have one computer for nearly the rest of her life.
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Graphics Driver?
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@Jason Installed the newest version already.
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So this issue was related to Lenovo's Display Utility of some sort, I removed several pieces of software from Lenovo that were display related.
Not certain which was the culprit, but the issue appears to have been resolved.
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@DustinB3403 Yet another reason to stay away from Lenovo?
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Well in all fairness the software didn't error out until these issues started to occur.
So is the software pointless, yes because the user nor anyone in IT would or had used it.
Is it also poorly written code, likely based on the issue that was occurring. But a Microsoft patch likely caused the issue to occur, as this software wasn't something we'd update.
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Yet another reason to wipe all computers the instant they walk in the door - no cruft left over to break things!
